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Experienced Commercial Operations leader with a pragmatic, change focused and data-driven mindset with a proven track record implementing and optimizing revenue strategy, operationalizing Go-To-Market (GTM) strategy to execution processes. My goal is to be viewed as an influential and trusted partner with a high level of executive presence. My focus is centered around leveraging internal and external best practices to drive key business decisions into organizational competitive advantage. I lead my teams with principles based on empowerment, autonomy, accountability, shared leadership and talent and team growth with the goal of building high-performance and impactful teams.
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Senior Director Customer ExcellenceRefeyn Jul 2024 - PresentOxford, Oxfordshire, Gb -
Director Sales Operations Center Of ExcellenceBio-Rad Laboratories Jan 2023 - Jul 2024Hercules, Ca, UsLed Global Revenue/Sales Operations Center of Excellence (CoE) driving transformational GTM strategy to execution processes across four commercial teams and two divisions. Leveraging external and industry best practices driving governance processes, vision strategy and roadmap across Bio-Rads Global Commercial Organizations. Systems within my purview includes Customer Experience (CX), Marketing Automation, Customer Relationship Management (CRM), Sales Performance Platform (Go-To-Market & Sales Compensation), Pricing Analytics and Execution (PowerBI and CPQ) and Order to Cash (SAP). -
Sr. Director Customer SuccessFortis Life Sciences Nov 2020 - Nov 2022Boston, Massachusetts, UsLed Customer Success team developing and implementing Customer Experience Strategy. Co-developed Fortis Digital Strategy, while executing M&A and systems harmonization/implementation. Led and integrated multiple geographically dispersed customer service team, built and implemented CRM system and build CRM Operations team. Key team member building and fostering Fortis Life Sciences culture driving change management across integrated companies. -
Head Of Customer Service And Commercial Excellence Lab Products And ServicesSartorius Oct 2018 - Nov 2020Göttingen, Lower Saxony, DeLed the Global Customer Service, Commercial Excellence and Lead to Order Center of Excellence. Led Digital Strategy development and execution for the Lab Products and Services (LPS) Division. Built and established the Global Commercial Excellence CoE. Drove vendor evaluation, selection and implementation of salesforce.com across both company divisions. Led transformation and organizational realignment of 120 team members in 13 countries across global Customer Service. -
Director, Advanced Customer AnalyticsMilliporesigma Sep 2017 - Oct 2018Burlington, Ma, UsCreated and Led Advanced Analytics Function within the Applied Solutions Business Unit, setting strategy and priorities for the division, recruiting Data Scientist and Project Management talent to build the team. Delivered successful project portfolio management, execution and implementation and delivery of AI projects for M&A targeting, Predictive Field Service and Sales Cross-selling recommendation tool, and AI External Partner Network. -
Director Of Commercial ExcellenceMilliporesigma Apr 2014 - Aug 2017Burlington, Ma, UsLed the Commercial Excellence Organization for Lab and Applied Divisions for NA and EMEA. Responsibilities include CRM roadmap development and execution, sales tools, territory management, sales incentives, sales analytics and reporting, pricing, commercial data strategy, integration projects and project management.
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Crm & Tools ManagerMilliporesigma Jul 2009 - Mar 2014Burlington, Ma, UsLed CRM and Sales Tools Team. Developed and executed CRM Strategy and Roadmap for the Bioprocess and Bioscience divisions. Drove harmonization, improvement, implementation and adoption of CRM and Mobile Tools for Sales, Marketing and Service. Led global global training development an execution to drive adoption of sales process. Led globally harmonized Customer Experience measurement implementation.
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Crm & Analytics Business AnalystMillipore Ab Feb 2005 - Jun 2009Responsible for CRM Administration and enhancements, competitive intelligence data gathering and integration, sales rep tools training, market research and customer satisfaction surveys
John Granlund Skills
John Granlund Education Details
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Chalmers University Of TechnologyEngineering/Industrial Management
Frequently Asked Questions about John Granlund
What company does John Granlund work for?
John Granlund works for Refeyn
What is John Granlund's role at the current company?
John Granlund's current role is Senior Director Customer Excellence.
What is John Granlund's email address?
John Granlund's email address is jo****@****oup.com
What is John Granlund's direct phone number?
John Granlund's direct phone number is +178153*****
What schools did John Granlund attend?
John Granlund attended Chalmers University Of Technology.
What skills is John Granlund known for?
John Granlund has skills like Requirements Analysis, Salesforce.com, Business Intelligence, Cross Functional Team Leadership, Crm, Business Analysis, Process Improvement, Project Management, Integration, Sales Operations, Data Analysis, Cloud Computing.
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