Senior Director Customer Excellence
Current
Jul 2024 - Present
AeroLeads people directory · profile
John Granlund Email & Phone Number
Senior Director Customer Excellence
at
Refeyn
1 work email found
@bio-rad.com
1 phone found area 781
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director Customer Excellence
Location
Arlington, Massachusetts, United States
Who is John Granlund? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
John Granlund is listed as Senior Director Customer Excellence at Refeyn, based in Arlington, Massachusetts, United States. AeroLeads shows a work email signal at bio-rad.com, phone signal with area code 781, and a matched LinkedIn profile for John Granlund.
John Granlund previously worked as Director Sales Operations Center of Excellence at Bio-Rad Laboratories and Sr. Director Customer Success at Fortis Life Sciences. John Granlund holds Master Of Science - Ms, Engineering/Industrial Management from Chalmers University Of Technology.
Company email context
Email format at Refeyn
This section adds company-level context without repeating John Granlund's masked contact details.
{first}_{last}@bio-rad.com
86% confidence
AeroLeads found 1 current-domain work email signal for John Granlund. Compare company email patterns before reaching out.
Profile bio
About John Granlund
Experienced Commercial Operations leader with a pragmatic, change focused and data-driven mindset with a proven track record implementing and optimizing revenue strategy, operationalizing Go-To-Market (GTM) strategy to execution processes. My goal is to be viewed as an influential and trusted partner with a high level of executive presence. My focus is centered around leveraging internal and external best practices to drive key business decisions into organizational competitive advantage. I lead my teams with principles based on empowerment, autonomy, accountability, shared leadership and talent and team growth with the goal of building high-performance and impactful teams.
Listed skills include Requirements Analysis, Salesforce.Com, Business Intelligence, Cross Functional Team Leadership, and 15 others.
Current workplace
John Granlund's current company
Company context helps verify the profile and gives searchers a useful next step.
8 roles
John Granlund work experience
A career timeline built from the work history available for this profile.
Director Sales Operations Center Of Excellence
Led Global Revenue/Sales Operations Center of Excellence (CoE) driving transformational GTM strategy to execution processes across four commercial teams and two divisions. Leveraging external and industry best practices driving governance processes, vision strategy and roadmap across Bio-Rads Global Commercial Organizations. Systems within my purview.
Jan 2023 - Jul 2024
Sr. Director Customer Success
Led Customer Success team developing and implementing Customer Experience Strategy. Co-developed Fortis Digital Strategy, while executing M&A and systems harmonization/implementation. Led and integrated multiple geographically dispersed customer service team, built and implemented CRM system and build CRM Operations team. Key team member building and.
Nov 2020 - Nov 2022
Head Of Customer Service And Commercial Excellence Lab Products And Services
Led the Global Customer Service, Commercial Excellence and Lead to Order Center of Excellence. Led Digital Strategy development and execution for the Lab Products and Services (LPS) Division. Built and established the Global Commercial Excellence CoE. Drove vendor evaluation, selection and implementation of salesforce.com across both company divisions. Led.
Oct 2018 - Nov 2020
Director, Advanced Customer Analytics
Created and Led Advanced Analytics Function within the Applied Solutions Business Unit, setting strategy and priorities for the division, recruiting Data Scientist and Project Management talent to build the team. Delivered successful project portfolio management, execution and implementation and delivery of AI projects for M&A targeting, Predictive Field.
Sep 2017 - Oct 2018
Director Of Commercial Excellence
Led the Commercial Excellence Organization for Lab and Applied Divisions for NA and EMEA. Responsibilities include CRM roadmap development and execution, sales tools, territory management, sales incentives, sales analytics and reporting, pricing, commercial data strategy, integration projects and project management.
Apr 2014 - Aug 2017
Crm & Tools Manager
Led CRM and Sales Tools Team. Developed and executed CRM Strategy and Roadmap for the Bioprocess and Bioscience divisions. Drove harmonization, improvement, implementation and adoption of CRM and Mobile Tools for Sales, Marketing and Service. Led global global training development an execution to drive adoption of sales process. Led globally harmonized.
Jul 2009 - Mar 2014
Crm & Analytics Business Analyst
Millipore Ab
Responsible for CRM Administration and enhancements, competitive intelligence data gathering and integration, sales rep tools training, market research and customer satisfaction surveys
Feb 2005 - Jun 2009
1 education record
John Granlund education
-
Chalmers University Of Technology
FAQ
Frequently asked questions about John Granlund
Quick answers generated from the profile data available on this page.
What company does John Granlund work for?
John Granlund works for Refeyn.
What is John Granlund's role at Refeyn?
John Granlund is listed as Senior Director Customer Excellence at Refeyn.
What is John Granlund's email address?
AeroLeads has found 1 work email signal at @bio-rad.com for John Granlund at Refeyn.
What is John Granlund's phone number?
AeroLeads has found 1 phone signal(s) with area code 781 for John Granlund at Refeyn.
Where is John Granlund based?
John Granlund is based in Arlington, Massachusetts, United States while working with Refeyn.
What companies has John Granlund worked for?
John Granlund has worked for Refeyn, Bio-Rad Laboratories, Fortis Life Sciences, Sartorius, and Milliporesigma.
How can I contact John Granlund?
You can use AeroLeads to view verified contact signals for John Granlund at Refeyn, including work email, phone, and LinkedIn data when available.
What schools did John Granlund attend?
John Granlund holds Master Of Science - Ms, Engineering/Industrial Management from Chalmers University Of Technology.
What skills is John Granlund known for?
John Granlund is listed with skills including Requirements Analysis, Salesforce.Com, Business Intelligence, Cross Functional Team Leadership, Crm, Business Analysis, Process Improvement, and Project Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial