Magnus Granmyre Email & Phone Number

Stockholm, Se

Stockholm City, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

E-sign and Contract Control (pre sign to post sign)- Onboarding and training- Support- Product developments- B2B relations- Fully customise digital documents- Program Integrations- Invoicing

Stockholm, Sverige

- Sales B2B

Stockholm, Sverige

Based on previous iGaming experience

Stockholm, Sverige

ESport - iGamingLiaise with stakeholders on our platforms to ensure sportsbook, payment and user journey flows effortlesslyClose collaboration with the CTO and the tech team to ensure comprehension regarding the development of the productCreate and explain specs for the product dev team Set the product roadmap for the companyDevelop campaign plans together with the marketing team and then follow up with analysisOverview market material compliance Support Customer Operations to ensure they have the necessary tools and knowledgeImprove the UX/UI and other customer journeysA/B testingImplement new aspects and improve current gamification within the productBe up to date regarding changes within the industry to be able to adjust and improve the product

Sweden

In charge of development, improvement and implementation of all aspects during the complete redesign of the pay n play casino site Liaise with platform, game providers and payment providers on a day to day basis to ensure a smooth and beneficial collaboration for all partiesA/B testingBe up to date with changes within the industry to be able to adjust and improve the productsClose collaboration with Head of Affiliation and Brand Manager/CRM team to ensure correct information being conveyed across channelsSupport Customer Operations with any inquiries received regarding the casinoBuild and improve the brand loyalty system

Malta

Ensure the daily operations of the Casino businessHave an in-depth understanding of the Casino product, offers and player baseManage the bonus spend budget and ensure campaigns are helping to achieve the overall monthly and quarterly targetsPlan and execute Casino campaigns through onsite content and for emails and SMS (copywrite)Manage game positioning and overall promotion visibility across mobile and desktopHold campaign briefings, cooperate with affiliate managers, VIP managers, designers and sign off assetsAssist and support customer operations with Casino issuesLiaise with gaming providers and iGaming Cloud (platform provider) account managers on a continuous basis Analyse and evaluate campaigns in order to improve efficiency and ROI

Malta

Assist Head of Casino in the daily Casino operation and execute campaigns

Handle and improve the customer experience flow. Including payment, KYC and responsible gaming

Malta

Act as the middle man between customer support/VIP team and the Poker Team to ensure effective and high quality day to day operationsProduce training material and give training to new staff regarding poker, back office and escalation proceduresManage Unibet tournament schedule to maximize activity whilst at the same time ensuring optimized cost savings on overlaysLiaise with CRM and Affiliate Managers regarding the Poker segment, especially tournaments and payoutsPerform systemic evaluation of outcomes and results of tournamentsLook for proactive and innovative ideas to drive continuous improvementAssist in enhancing the quality and quantity of the flow of information (means, format and content), to best aid Customer SupportConduct competitor analysis regarding software and tournament segmentPart of the team who from start built the Unibet stand alone poker software (EGR Innovation Award in 2014) by writing requirements and wire frames for tournament back office and deliver new ideas to improve both software and back office contentWork with 3rd party and alongside the poker team to improve customer journey and quality within the poker productProof read promotions and T&C's to ensure less contacts to customer support when sent outEdit content onsite when neededEscalate and overview bugs and problems within the poker softwareOptimize the process between Malta office and London officeKnowledge of both player and tournament back office for Microgaming, Ongame and Unibet/Relax stand alone product

Malta

Perform systemic evaluation of outcomes and results of tournamentsLook for proactive and innovative ideas to drive continuous improvement Assist in enhancing the quality and quantity of the flow of information (means, format and content), to best aid Customer SupportSet requirements for current and future offering in order to keep it attractive and competitiveMonitor & communicate country/regional and satellite performanceDeliver by minimising the customer impact of risks/issuesRefresh policies or processes to help the company or customers and keep these relevant and simpleConduct quality monitoring & feedback to ensure that all activity is performed in line with policies & processes

To provide Casino, Sportsbook, Poker and Bingo support for customers via telephone, Live Chat and e-mailsGuide customers through the site and assist them in using the various services and products offeredResolve all sorts of technical problems reported by customers

Gothenburg, Sweden

Build upon old and create new relationships with business partners and have a continuous contact to ensure best possible serviceOverview and analyse account database to achieve best possible solutions for both customer and company which in return gives a higher ARPU and ROISales B2B

Network Technician (Cisco Systems), Advanced Vocational Education

Business Administration, Advanced Vocational Education

Upper Secondary School, Social Sciences

Business Administration, Accounting