Team Lead Customer Support
Current
Jul 2022 - Present
AeroLeads people directory · profile
Joakim Granqvist Email & Phone Number
Team Lead Customer Support
at
itslearning
LinkedIn matched
✓ Verified Jul 2026
2 data sources
Profile completeness 86%
Current company
Role
Team Lead Customer Support
Location
Helsinki, Uusimaa, Finland
Company size
Who is Joakim Granqvist? Overview
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Quick answer
Joakim Granqvist is listed as Team Lead Customer Support at itslearning, a with 168 employees, based in Helsinki, Uusimaa, Finland. AeroLeads shows a matched LinkedIn profile for Joakim Granqvist.
Joakim Granqvist previously worked as Team Lead Nordic (Support) Hub at Itslearning and Service Support at Itslearning As.
Company email context
Email format at itslearning
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itslearning
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Profile bio
About Joakim Granqvist
Tech savvy customer servant when indoors, kayakist when outdoors. Both with the same passion.Super power: Listening to people, hearing what they are saying and providing them with the solution they need.
Listed skills include Educational Technology, E Learning, Teaching, Distance Learning, and 9 others.
Current workplace
Joakim Granqvist's current company
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Itslearning
9 roles
Joakim Granqvist work experience
A career timeline built from the work history available for this profile.
Team Lead Nordic (Support) Hub
Lead and improve a team of support engineers, thereby increasing user and customer satisfaction across all software servicesResponsible for making sure that global support processes are used and that the hub support deliver world-class support:Incident managementCustomer communicationTrain and implement processesAdvice on and document best practicesTraining of personnelFollow-up on Service Levels (SLA, and satisfaction)
May 2020 - Jul 2022
Service Support
Responsible for:The FI company wide supportFollowing and improving the incident management processTraining additional support personnelOwner of process from problem description to verified defects
Jan 2016 - May 2020
Customer Service Specialist
Duties:Training, supporting and consulting customers, creating and updating user manuals and other documentation.Supporting the Companyś marketing and sales efforts.Participating in customer deliveries.
Mar 2013 - Jan 2016
Ict Teacher
Winellska Skolan
IT-responsiblePedagogical and Technical Support for pupils, teachers and personnel.
Apr 2006 - Mar 2013
Ict-Teacher
Kyrkslätt Gymnasium
IT-responsiblePedagogical and Technical Support for students, teachers and personnel.
Apr 2006 - Mar 2013
Teacher
Kungsgårdsskolan
Aug 2000 - Jul 2006
Assistant Teacher
Zachariasskolan
Aug 1999 - Jul 2000
Nursing Assistant
Jun 1998 - Jul 1999
Team & coworkers
Colleagues at itslearning
Other employees you can reach at itslearning.eu. View company contacts for 168 employees →
BK
Beathe Kathrine Aa Moe
Colleague at ItslearningGreater Bergen Region, Norway
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NN
Nacef Naimi
Colleague at ItslearningSomerville, Massachusetts, United States
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PP
Paul Pearce
Colleague at ItslearningWest Midlands, England, United Kingdom
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IA
Iliya Ahmadi
Colleague at ItslearningBremen, Germany
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MS
Martha Solsvik
Colleague at ItslearningAskøy, Vestland, Norway
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GF
Gerard Fernandez
Colleague at ItslearningGreater Paris Metropolitan Region, France
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MH
Martin Hindenes
Colleague at ItslearningNorway
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LL
Lingyuan Li
Colleague at ItslearningOslo, Norway
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FM
Farida Mameri
Colleague at ItslearningGreater Paris Metropolitan Region, France
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AG
Anders Grotle
Colleague at ItslearningBergen, Vestland, Norway
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Beathe Kathrine Aa Moe
Colleague at ItslearningGreater Bergen Region, Norway
View →
NN
Nacef Naimi
Colleague at ItslearningSomerville, Massachusetts, United States
View →
PP
Paul Pearce
Colleague at ItslearningWest Midlands, England, United Kingdom
View →
IA
Iliya Ahmadi
Colleague at ItslearningBremen, Germany
View →
MS
Martha Solsvik
Colleague at ItslearningAskøy, Vestland, Norway
View →
GF
Gerard Fernandez
Colleague at ItslearningGreater Paris Metropolitan Region, France
View →
MH
Martin Hindenes
Colleague at ItslearningNorway
View →
LL
Lingyuan Li
Colleague at ItslearningOslo, Norway
View →
FM
Farida Mameri
Colleague at ItslearningGreater Paris Metropolitan Region, France
View →
AG
Anders Grotle
Colleague at ItslearningBergen, Vestland, Norway
View →
FAQ
Frequently asked questions about Joakim Granqvist
Quick answers generated from the profile data available on this page.
What company does Joakim Granqvist work for?
Joakim Granqvist works for itslearning.
What is Joakim Granqvist's role at itslearning?
Joakim Granqvist is listed as Team Lead Customer Support at itslearning.
Where is Joakim Granqvist based?
Joakim Granqvist is based in Helsinki, Uusimaa, Finland while working with itslearning.
What companies has Joakim Granqvist worked for?
Joakim Granqvist has worked for Itslearning, Itslearning As, Fronter, Winellska Skolan, and Kyrkslätt Gymnasium.
Who are Joakim Granqvist's colleagues at itslearning?
Joakim Granqvist's colleagues at itslearning include Beathe Kathrine Aa Moe, Nacef Naimi, Paul Pearce, Iliya Ahmadi, and Martha Solsvik.
How can I contact Joakim Granqvist?
You can use AeroLeads to view verified contact signals for Joakim Granqvist at itslearning, including work email, phone, and LinkedIn data when available.
What skills is Joakim Granqvist known for?
Joakim Granqvist is listed with skills including Educational Technology, E Learning, Teaching, Distance Learning, Social Media, Teacher Training, Coaching, and Microsoft Office.
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