Grant Bevan Email and Phone Number
Grant Bevan work email
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Grant Bevan personal email
Currently in a permanent position with Deloitte as a desktop support senior consultant. My previous role was ITS Service Desk Analyst. Also Previously working at Jeanswest in the role of Assistant IT support technician.I pride myself with great customer service skills and troubleshooting problems under pressure. I am passionate about IT and Technology from upgrading computer & laptop hardware to troubleshooting problems, researching new products and studying how to use different utility programs.I have completed my Diploma of IT (Networking) at Computer Power Institute in Melbourne in December 2015.
Deloitte Australia
View- Website:
- deloitte.com
- Employees:
- 295722
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Desktop Support TechnicianDeloitte Australia Aug 2018 - PresentMelbourne, Australia
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Its Service Desk AnalystDeloitte Australia May 2016 - Jul 2018Melbourne, Australiaprovide 1st level of support to over 10 000 practitioners across Australia and India via Phone, Live Chat or ticketing system. These duties include and not limited to:- resetting AD and network passwords- logging off stuck citrix sessions or refreshing citrix profiles- repairing microsoft office issues- resolving hardware, OS and performance issues- escalating unresolved issues and following correct policies to escalate to correct teams
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It Support AssistantJeanswest Oct 2015 - May 2016- Answer emails, phone calls and tickets of team members from both stores and head office with IT related issues- Use Active directory to unlock accounts, disable accounts and change passwords- Use Microsoft Windows XP, 7, Server 2008 and 2012 R1- Use Mac IOS- Organise and Prioritize tickets using Infra request- Investigate, troubleshoot and resolve issues using remote access tools including VMware and VNC - Install 3rd party software including anti-virus and Microsoft Office 2010- Troubleshoot technical retail POS issues including, EFTpos units, Sales Databases, Scanners and internet connectivity.- Assist with configuring and installing software along with building hardware for national rollout of new Microsoft AX Dynamics POS system to all stores and NSC.- Assist with Documentation for solutions.- Configure, and install mobile device software including IPads, IPhones and surface pro.- IP phone configuration including switching, deleting and adding new users- Configuring network peripherals including programing Cisco Modems and managed switches- Configure and maintain AX dynamics POS -
Fresh Produce AssistantColes Oct 2013 - Mar 2016Coles Croydon- Customer service- Replenish stock- Stocktake- Ordering- Quality control -
Retail SalesColes Sep 2010 - Sep 2013Coles Blackwood- Customer service- Stocktake- Order and replenish stock- Mentor younger assistants
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Technical Support, Australian Tax Office, Level 1Salmat Mar 2015 - Apr 2015Melbourne, Australia- Answer calls, emails with IT related issues- Investigate and troubleshoot ATO client’s technical issues- Utilise knowledgebase and training provided to resolve customer issues in the first instance when possible- Escalate if needed- Use Kana agent desktop application for call logging and troubleshooting -
Apprentice MechanicSouthgate Holden Dec 2003 - Oct 2004Reynella- Service vehicles- Fix or replace components if needed- Customer service
Grant Bevan Skills
Grant Bevan Education Details
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Computer Power InstituteInformation Technology
Frequently Asked Questions about Grant Bevan
What company does Grant Bevan work for?
Grant Bevan works for Deloitte Australia
What is Grant Bevan's role at the current company?
Grant Bevan's current role is Desktop Support Senior Consultant at Deloitte Australia.
What is Grant Bevan's email address?
Grant Bevan's email address is gb****@****.com.au
What schools did Grant Bevan attend?
Grant Bevan attended Computer Power Institute.
What are some of Grant Bevan's interests?
Grant Bevan has interest in Football, Technology, Gaming, Go Karting, Motor Sport.
What skills is Grant Bevan known for?
Grant Bevan has skills like Microsoft Dynamics Ax, Technical Support, Networking, Windows 7, Troubleshooting, Customer Service, Active Directory, Windows Xp, Network Security, Network Administration, Operating Systems, Hardware.
Who are Grant Bevan's colleagues?
Grant Bevan's colleagues are Madhu Valapadasu, David Guisado Martín, Joseph Chan, Pamela Dogbe, Mpa, Csm, Sa, Karima Williams-Naringi, Andreas Loizou, Hephzibah S.
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