Grant Bitcon Email & Phone Number

Calgary, Alberta, Canada

Montreal, Quebec, Canada

Sutton, Quebec, Canada

Montreal, Canada Area

• Oversaw the day-to-day management and coordination of 1,750+ unit load devices (ULDs) for the Air Transat and West Global Airlines accounts with a combined 25 aircrafts that fly to over 100 destinations across the world.
• Liaised with the Global Operation Centre (GOC) to identify ULD needs and stock requirements for each airport.
• Conducted weekly inventory counts at Montreal International Airport to track and maintain company assets
• Served as a main point of contact for clients and stakeholders to investigate and address any issues or concerns
• Worked with airport stakeholders and vendors to plan and schedule ULD maintenance, repairs, and replacements
• Devised and delivered training programs for Ground Handling Agents and airline representatives at all stations

Ottawa, ON

• Recruited to establish Dryden Air Services’ ground handling services at Ottawa International Airport
• Hired, coached, and directed over 95 team members in their daily activities including 6 Supervisors and 1 Trainer
• Developed and administered the annual $3.1 million budget and the environmental, quality, and safety programs
• Monitored and assessed the daily site operations to confirm teams adhered to all airline and industry regulations
• Defined annual plans, prepared financial forecasts, allocated resources, and implemented corporate strategies
• Cultivated relationships with airport services and authorities to understand needs and overcome any barriersKey Achievements: ✔ Improved on-time performance from 95% to over 98% by optimizing staffing levels and.

Hamilton, ON & Montreal, QC

• Initially built a 60-member team and launched the ground handling operations at Hamilton International Airport before being promoted to the Montreal P.E. Trudeau Airport to manage the 250 unionized ground service staff
• Guided the activities of 3 divisions at Montreal P.E. Trudeau including Airside, Cleaning, and Passenger Check-In
• Controlled the annual $6.1 million budget, determined staffing levels, and maintained all facilities and equipment
• Accountable for employee hiring, training, talent development, and performance evaluation and management
• Represented the company during collective bargaining sessions and negotiated contracts with all subcontractors
• Interacted with airport stakeholders on a daily basis and ensured compliance with all safety and security policiesKey Achievements: ✔ Played an integral role in opening up the Swissport bases in Edmonton and Winnipeg.

Toronto, ON

• Mandated with evolving the ground services operations at Toronto International Airport for the WestJet contract
• Managed 4 Duty Managers, 22 Supervisors, and 500+ unionized employees in their daily ground service activities
• Offered first-level logistical and operational support to senior management, divisional managers, and customers
• Facilitated disciplinary hearings, mediated union grievances, and investigated employee accidents and disputesKey Achievements: ✔ Achieved a drastic growth in on-time performance from 80% to over 92% through hands-on.

• Supervised a WestJet ground services team of 6 direct and 150+ indirect reports at Toronto International Airport
• Performed weekly audits, meetings, and briefings with Third Party Handlers to assess their performance
• Contributed to the training and mentorship of new Operations Managers at Hamilton Airport and Toronto AirportKey Achievements: ✔ Led the flawless migration of over 50 employees during the transition from Hamilton.

Certificate, Human Resources Management

Intermediate Level, Salsa

Travel & Tourism Certificate