Grant Brodie Email and Phone Number
Deputy Commissioner @ Australian Taxation Office | Client Account Services at
@
Australian Taxation Office
canberra, act, australia
Grant Brodie's Location
Brisbane City, Queensland, Australia, Australia
Grant Brodie's Contact Details
Grant Brodie work email
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Grant Brodie personal email
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Grant Brodie phone numbers
About Grant Brodie
C Suite executive spanning over a 30-year career and recently awarded the Customer Service executive of the year in the CSIA annual awards.Holding a rare and unique combination of experience in both Federal government and Retail sectors specializing in major frontline operations, crisis management, Call Centre transformation.Recognized and named in the AUS Contact Top 100 influencers in the Contact Centre industry.
Grant Brodie's Current Company Details
Australian Taxation Office
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Deputy Commissioner @ Australian Taxation Office | Client Account Services
canberra, act, australia
- Website:
- ato.gov.au
- Employees:
- 7484
Grant Brodie Work Experience Details
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Deputy Commissioner Client Account Services (Cas)Australian Taxation Office Oct 2018 - PresentLeading a direct workforce of over 3500 people along with an extended workforce of a further 1500 through our Outsource partners, that combined manages 9 million client calls per year and the processing of over 4.5million activities, this role is the lead position in the delivery of Tax time for the organisation, it also includes responsibility for Business Continuity Management (BCM) for all of the ATO along with the Integrity and Protection of the client account.
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Senior Accountable Officer - Afsp ProjectAustralian Taxation Office Jul 2018 - Feb 2019The creation of a single accounting system and also giving us a single case management system for managing debt activities. This project was the biggest move of data in the Southern hemisphere, moving 6 billion transactions into one system.
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Deputy Commissioner - Strategy And SupportAustralian Taxation Office Aug 2017 - Oct 2018Sydney, Australia
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ConsultantBarbeques Galore Pty Ltd Jan 2017 - Aug 2017Sydney, Australia -
Buying Merchandise ManagerMasters Home Improvement Oct 2014 - Dec 2016SydneyLeading the largest category in the business. With a team of 5 Buyers & 4 Buying assistants, developing strategic vendor relationships, a total vendor base of over 600. Driving the strategic direction of the business ensuring we maximize sales & profit delivering the best possible return on space…Key Responsibilities:-• Category Sales & GP• Brand Development & private label• Product ranging & development• Promotional calendar• Stock Management & Forecasting• Vendor contracts/Trading terms• People/Talent developmentKey Achievements:-• Most successful spring ever delivering highest YOY sales & profit growth in company.• Strategic vendor relationship achievements…• Best ever BBQ season in growth and profit.• Addition of Honda to the range line up in garden power.• CAPI pot promotion – 15000 pots sold in one weekend.• Hills watering range developed & added to the range line up.• Shrinkage on plants halved, profit and sales increased YOY• 2 Buying assistants promoted to Buyers.
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BuyerMasters Home Improvement Oct 2013 - Oct 2014SydneyBuyer for the plumbing category, $25m in sales, one of the most Sku intense areas of the business with over 110 vendors this was a category that was on the decline and with some focus had massive opportunity to grow.Key Responsibilities:-• Product ranging & development• Retail pricing & GP/Nett Profit• Vendor contracts/Trading terms• Promotion planning• Stock management & Forecasting• Product Safety Key Achievements:-• Strategic vendor relationships introduced and developed.... • Top comp growth for the year in the business.• Record sales in Hot water units & Water tanks• Best GP dollars growth• Winning “Buyer of the year”
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National Operations ManagerMasters Home Improvement Jun 2012 - Oct 2013Sydney, AustraliaLeading 4 State Managers, 8 Area managers, a national store network of 45 Big box home improvement stores and 5200 employees. A business that is growing in size, currently trading at $800m, Driving sales and profit whilst minimizing shrinkage along with opening a new store on average every 3 weeks.Key Responsibilities:-• National store network – all trading stores• Sales & Profit• Shrinkage• People/Talent development• New store openings• Annual budgetingKey Achievements:-• People….Building a great, engaged support team!• Sales increase 49% YOY• Shrinkage reduced by 0.25%• Successfully opening 15 new stores.• Commissioning and developing a Showroom sales team that drive kitchen & bathroom sales to the next level.• Store opening timescale streamlined down to 6 weeks
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Head Of Store Design And Fit Out (Home Improvement) MastersWoolworths Limited Nov 2009 - Jun 2012Sydney, AustraliaStarting with a blank sheet of paper this role was responsible for the design & layout of the store, product placement (35000sku’s) along with designing and procuring every item in the store except the product we sold. Recruiting and developing the store development team from ground up, building processes and procedures to establish a ongoing store opening and revamp program.Key Responsibilities:-• Store planning principles & guidelines• Store design & layout, look and feel• Design & procurement of all equipment in store.• Internal & external signage design and procurement• Store fit out to opening• Ongoing store development & revamps• Driving ROI performance with ongoing improvementKey Achievements:-• Building a strong team of 5 project managers and 3 store planners.• 1st Store opened within 2 year timescale• Opening of our initial 30 stores (13500sqm each…)• Negotiating equipment pricing at a better price than Lowe’s buy it!• Creating and implementing a set of store design principles that drove consistency on format both externally and internally. -
Tradepoint Project ManagerTradepoint Uk Nov 2008 - Nov 2009Southampton, United KingdomAppointed to head up a Trade UK project which targets to capitalize on the UK trade market by integrating the best of Screwfix (Kingfisher Partner Company) with the best of B&Q, developing a strategy that will increase B&Q’s market share in a market believed to worth £66 billion. Leading a team of 20 key stakeholders this required cross Op-Co collaboration with end goal to have a business trading inside a B&Q store catering specifically to the trade customer, maximizing sales & profit.Key Responsibilities:-• Project scope/deliverables/risks• Store selection• Capital expenditure appraisal• Delivery of the new businessKey Achievements:-• Trade-point business created.• 9 store pilot format designed and implemented.• Format designed to cater for all size stores with roll out plan.• Trade sales % participation tripled in the pilot store with sales 100% up YOY -
National Project Manager Store DevelopmentB&Q Dec 1999 - Oct 2009Southampton, United KingdomThis was a new role requiring the creation of a team which will become responsible for managing B&Q’s new store opening & revamp program ongoing. Creating processes and procedures to ensure a robust program is in place that will maximize the sales and profitability of the new and existing store network. Key Responsibilities:-• Store selection• Store layout• Implementation • Capital and Revenue cost base/Financial model• Annual budgetingKey Achievements:-• Building a skilled team of 70 people to manage the program.• Finalist in Retail week rising star awards ‘Store support manager of the year’.• Leading the way in the layout, design and range of the new large format stores. • Developed B&Q’s orange revamp format for revamping lower turnover stores.• Leading the change of over 160 revamps and 40 new stores. -
Various Positions HeldB&Q Dec 1984 - Dec 1999VariousHeld a number of positions...- Divisional Gardening Manager (2 Years)- Revamp project manager (30 Months)- Store Manager (Various stores - 2 Years)- Showroom development manager (15 Months)- Deputy store Manager (Edinburgh)- Stocktake on manager (12 Months)- Assistant store manager (Various)
Grant Brodie Skills
Retail
Project Management
New Business Development
Project Planning
Merchandising
Store Management
Loss Prevention
Stock Management
Recruiting
Profit
New Store Development
Procurement
Pos
Operations Management
Customer Satisfaction
Supply Chain
Visual Merchandising
Team Leadership
People Development
Performance Management
Pricing
Forecasting
P&l
Customer Experience
Inventory Management
Multi Channel Retail
Customer Service
Purchasing
Income Statement
Store Operations
Team Building
Sales
Training
Time Management
Team Management
Business Operations
Coaching
Leadership
Budgets
Fmcg
Sales Management
Cpfr
New Store Openings
Management
Negotiation
Retail Sales
Retail Buying
P&l Management
Logistics
Supply Chain Management
Grant Brodie Education Details
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St Augustines High School
Frequently Asked Questions about Grant Brodie
What company does Grant Brodie work for?
Grant Brodie works for Australian Taxation Office
What is Grant Brodie's role at the current company?
Grant Brodie's current role is Deputy Commissioner @ Australian Taxation Office | Client Account Services.
What is Grant Brodie's email address?
Grant Brodie's email address is gr****@****ail.com
What is Grant Brodie's direct phone number?
Grant Brodie's direct phone number is +614290*****
What schools did Grant Brodie attend?
Grant Brodie attended St Augustines High School.
What skills is Grant Brodie known for?
Grant Brodie has skills like Retail, Project Management, New Business Development, Project Planning, Merchandising, Store Management, Loss Prevention, Stock Management, Recruiting, Profit, New Store Development, Procurement.
Who are Grant Brodie's colleagues?
Grant Brodie's colleagues are Scott Hooper, Suzanne Mcmahon, Jose Alvarez, Peta Cohen, Peter Robert, Ryan Hu, Holly Keegan.
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