Service Center Specialist
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.- Connected customers with university-wide information and/or resources and/or specialized staff or services and follows up when needed to ensure successful customer resolution.- Answered to multiple simultaneous technologies consisting of voice calls, e-mail, web chat, text, social media, radios and face-to-face customer interactions; responded to questions and concerns.- Sorted campus and U.S. mail in order to distribute or forward it to the appropriate areas.