• Development and implementation of the B2C sales strategy for both contact and distancelearning spanning Western Cape.• Management of regional sales staff across the group.• Responsible for setting regional team targets as well as to manage performance andactivities against these targets.• Working with the group marketing manager to develop and manage direct marketingactivities to support lead generation in the region.• Working with the group schools marketing… Show more • Development and implementation of the B2C sales strategy for both contact and distancelearning spanning Western Cape.• Management of regional sales staff across the group.• Responsible for setting regional team targets as well as to manage performance andactivities against these targets.• Working with the group marketing manager to develop and manage direct marketingactivities to support lead generation in the region.• Working with the group schools marketing coordinator to drive schools marketing activitiesto support lead generation in the region.• Monitor, analyze and plan improvements to team performance to ensure key business andsales KPI’s are reached.• Improving performance by raising efficiency and sourcing new equipment/technology toenable efficiency.• Coach and mentor the sales team, with a clear development plan in place for eachteam member.• Effectively performance manage the team when required, which includes both informal andformal methods of performance management.• Reporting on, but not limited to, the following:- Sales Pipeline- Performance- Sales Forecast vs prior year and budget- Regional competitor trends, in relation to the group offering.- Regional market trends, in relation to the group offering.• Understanding data, systems and creating information to make informed decisions ormeasure previously made decisions.• Maintain a talent pipeline of sales personnel, including writing vacancy advertisements andliaising with HR staff.• Organizing staffing, including shift patterns and the number of staff required to meet demandper region and sales cycle.• The ability to build and maintain strategic B2G and B2B relationships which brings criticaladditional sales volumes to the region.• Segment different markets and build a tailored sales and marketing execution plan for themarket.• Ensuring the delivery of high standards of service to customer. Show less

• Managing Sales departments within 3 Campuses (Claremont, Nelson Mandela Bay and East London)• Surveillance, assess and identify new markets and revenue streams. • Build, develop and grow the 3 campuses databases and take the various products (qualifications) to market• Drive sales targets and brand awareness to optimize applications and enrollments in various qualifications• Business development - represent the brand to various external stakeholders• Cross-department… Show more • Managing Sales departments within 3 Campuses (Claremont, Nelson Mandela Bay and East London)• Surveillance, assess and identify new markets and revenue streams. • Build, develop and grow the 3 campuses databases and take the various products (qualifications) to market• Drive sales targets and brand awareness to optimize applications and enrollments in various qualifications• Business development - represent the brand to various external stakeholders• Cross-department collaboration (Academics, Sales, Finance etc.) to drive optimal student experience• Capacitate and enable sales teams to achieve business objectives in line with Eduvos business goals• Sales and marketing budget management – of the sales team and sales driven initiatives • Operational implementation and execution monitoring – forecasts, control and corrective action, (as required) • Effective oversight and intervention in Customer Relationship Marketer interventions and data collection activities.• Overall sales pipeline management and reporting• Problem solving and removing of barriers impacting on outputs• Resource and capacity management – deployment of resources (people, equipment, assignment, and re-allocation of resources between teams; workload and workflow monitoring)• Coordinate daily activities and processes in support of Business Operations to achieve business objectives• Managing of marketing inventory, collateral, promotional items, and overall resources Show less

• Adopt Strategic objectives into operational structure to support deliverables required.• Coordinate daily activities and processes in support of Business Operations to achieve business objectives.• Organizing, leading, and mentoring a team of highly focused supervisors and support staff.• Contract management of contracts relating to clients, vendors, and suppliers.• Drive best practice, continuous improvement, and innovation at a strategic and operational level.• Host and… Show more • Adopt Strategic objectives into operational structure to support deliverables required.• Coordinate daily activities and processes in support of Business Operations to achieve business objectives.• Organizing, leading, and mentoring a team of highly focused supervisors and support staff.• Contract management of contracts relating to clients, vendors, and suppliers.• Drive best practice, continuous improvement, and innovation at a strategic and operational level.• Host and facilitate regular agenda driven meetings, conferences and business reviews with clients, suppliers, and internal management staff.• Development and review of standard operational procedures to improve the customer journey • Business development, and continually improve internal efficiency in line with the Altron strategy.• Recruitment and selection of suitable candidates that will enhance the overall business objectives.• Enable a performance-driven culture where staff perform at optimal levels and exceed performance targets around both productivity and service delivery.• Furnish operational reports and monthly statistics to both internal and external stakeholders.• Analyze the execution of tasks and facilitate system enhancements and integration.• Develop and empower individuals by recognizing value-added performance and providing the appropriate rewards and recognition.• Initiate, facilitate and participate in disciplinary proceedings, including representing the business at the CCMA. Show less

• Manage and effectively lead a team consisting of holiday counselors, Processors and Administrators within the timeshare, travel, and tourism industry.• Diagnose and address performance concerns and design development plans to assist with growth• Ensure that all Human Resource policies and procedures are adhered to• Participate in recruitment and selection; onboarding; annual appraisals; training and development activities• Ensure appropriate up-skilling and adequate capacity… Show more • Manage and effectively lead a team consisting of holiday counselors, Processors and Administrators within the timeshare, travel, and tourism industry.• Diagnose and address performance concerns and design development plans to assist with growth• Ensure that all Human Resource policies and procedures are adhered to• Participate in recruitment and selection; onboarding; annual appraisals; training and development activities• Ensure appropriate up-skilling and adequate capacity of team members• Continuous gap analysis and process improvement • Facilitate and oversee the servicing of callers and walk-in members • Communicate information in a timely, accurate and understandable manner• Improve service delivery by facilitating and executing call and correspondence audits, coaching and feedback• Manage and resolve member complaints and concerns• Attend and facilitate business meetings remotely with Interval International offices worldwide Show less

• Effective management and leadership of a team of Real-time analysts• Maximize occupancy by efficiently managing all intraday processes in support of Operations• Investigate variances relating to performance on an intraday basis• Track, control, and influence activities with the specific aim to increase and improve operational efficiencies• Communicate business-critical information in a timely, accurate and understandable manner • Ensure appropriate skilling and adequate… Show more • Effective management and leadership of a team of Real-time analysts• Maximize occupancy by efficiently managing all intraday processes in support of Operations• Investigate variances relating to performance on an intraday basis• Track, control, and influence activities with the specific aim to increase and improve operational efficiencies• Communicate business-critical information in a timely, accurate and understandable manner • Ensure appropriate skilling and adequate capacity for the adherence to operational and service standards• Production, intraday and retrospective analysis, and reporting.• Collaborate with various stakeholders such as operations management, MIS and dialer specialists to drive business objectives. Show less

• Manage and drive performance of the New business inbound/outbound dialer team (preview, predictive and Multimedia)• Effective supervision of staff to avoid customer breakdown• Resolving customer queries efficiently and within agreed timelines.• Ensure regular feedback is given to team members with regards to action plans that have been set.• Investigate performance to target deficits • Provide reporting on various outbound initiatives and campaigns.• Track and… Show more • Manage and drive performance of the New business inbound/outbound dialer team (preview, predictive and Multimedia)• Effective supervision of staff to avoid customer breakdown• Resolving customer queries efficiently and within agreed timelines.• Ensure regular feedback is given to team members with regards to action plans that have been set.• Investigate performance to target deficits • Provide reporting on various outbound initiatives and campaigns.• Track and accurately update operational performance files for staff weekly.• Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback Show less