Grant Ciou Email & Phone Number

台灣 Taiwan 新竹市

1. Successfully led the implementation of new project introductions (NPI), ensuring seamless project progress and high customer satisfaction. Collaborated with cross-functional teams to deliver projects on time and within budget.2. Integrated AI technology and executed digital transformation projects, optimizing processes, and streamlining training programs for new hires. Contributed to enhanced productivity and reduced operating touch time.3. Coordinated cross-departmental projects involving R&D, PM, and IT, effectively managing engineering issues, production capabilities, and output. Monitored performance metrics and initiated continuous improvement initiatives.4. Conducted failure analysis through a comprehensive examination of inspection reports, system log files, and test results. Provided timely updates to customers and effective solutions to increase yield, capacity, and drive quality improvements.

台灣 桃園市 大園區

1. Oversaw the performance of handling agents in all departments of flight operations to ensure services were delivered at agreed-upon and required standards.2. Acted as a Ground Security Coordinator, ensuring smooth operations and compliance with safety and security requirements.3. Monitored key performance indicators (KPIs) of online stations and implemented performance improvement initiatives to achieve operational targets and enhance customer satisfaction.4. Implemented the Safety Management System (SMS) effectively, focusing on gap analysis, measurement of current status, and practical change management challenges.

台灣 臺北市 松山區

1. Managed daily airport operations, responsible for safety, security, passenger comfort, and smooth operations.2. Performed check-in, transfers, departures, and arrival duties in accordance with company policies and procedures.3. Adopted the "Service Straight from the Heart" philosophy and customer service campaign. Provided care and assistance to passengers with special requirements, unaccompanied minors, and wheelchair requests.4. Handled specialized pre-flight and in-flight management tasks, including catering, pre-seating, upgrading/downgrading, and monitoring flights during check-in.