Grant Cook Email & Phone Number

Madison, Wi, Us

Appleton, Wisconsin, United States

• Transferred and organized weekly customer service phone call data of 200+ Customer Service Representatives from Genesys database to Excel, designing and distributing report to customer service supervisors for performance reviews and bonuses.• Created 3 daily order reports and 5 e-commerce and wholesale weekly recap reports from 7 brands for management review, allowing for effective and timely decision making.• Developed comprehensive Power BI dashboard to analyze customer service… Show more • Transferred and organized weekly customer service phone call data of 200+ Customer Service Representatives from Genesys database to Excel, designing and distributing report to customer service supervisors for performance reviews and bonuses.• Created 3 daily order reports and 5 e-commerce and wholesale weekly recap reports from 7 brands for management review, allowing for effective and timely decision making.• Developed comprehensive Power BI dashboard to analyze customer service representative phone call data, enabling supervisors to quickly interpret key performance metrics and trends, improving operational efficiency and decision-making by supervisors.• Updated and maintained monthly on-time report, ensuring accurate and timely insights into delivery schedules, supporting effective planning and resource allocation. Show less

Madison, Wisconsin, United States

Working with a project team to create a campaign video promoting voter registration to high schoolers in the Milwaukee area.

Appleton, Wisconsin, United States

• Conducted market research and competitor analyses for four separate product launches to determine product features, prices, and builds as well as performing field customer studies to determine attributes of products.• Constructed and led proposals for customer surveys for product development creating workable data by transferring qualitative and quantitative survey responses into organized spreadsheets.• Analyzed data within excel to use customer insights and formulate meaningful… Show more • Conducted market research and competitor analyses for four separate product launches to determine product features, prices, and builds as well as performing field customer studies to determine attributes of products.• Constructed and led proposals for customer surveys for product development creating workable data by transferring qualitative and quantitative survey responses into organized spreadsheets.• Analyzed data within excel to use customer insights and formulate meaningful plans and strategies for product launches and campaigns.• Utilized data analytics and industry trends to build potential sales and sales cannibalization forecasts for new products.• Diagnosed and resolved major issue in sales database, resulting in a shift in geographical marketing efforts to direct resources and distributor training into more high-sales areas. Show less

Menasha, Wisconsin, United States

• Trained over twenty new hires on company policies, procedures, and customer service standards to uphold brand reputation for quality and efficiency.• Resolved customer complaints and inquiries promptly and professionally, fostering positive relationships and encouraging customer satisfaction.• Oversaw daily operations and delegated tasks among team members, ensuring smooth and efficient workflow during high- traffic periods.

Appleton, Wisconsin, United States

• Worked independently to accomplish goals and prepare equipment and materials for installation.• Performed thorough quality checks on products and materials to identify any defects. • Worked under strict timelines.

Appleton, Wisconsin, United States

• Managed Scheduling of committee and employees.• Reviewed and managed sales and inventory each week.• Determined possible product expansion.

Master Of Science - Ms, Business Analytics

Activities and Societies: Intramural Volleyball, Softball

Bachelor Of Business Administration - Bba, Marketing

Activities and Societies: Intramural Volleyball, Softball, Soccer