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Dynamic and versatile regional account executive and management professional with over twenty-two years of experience. Strong passion for helping customers engage and have the best experience and outcomes with all business interactions as a customer and employee. Assisting businesses to simplify, modernize, and automate with Customer Engagement Cloud SaaS, Workforce Management, Knowledge Management, Robotic Process Automation, Intelligent Self-Service & Virtual Assistant, Compliance, and Recording. Customer Feedback, Talent Management SaaS software, sports and entertainment, and food/ beverage industries. Thrive with strong prospecting and networking abilities to solution sell on all business levels in a highly competitive environment. Skilled in analyzing business needs and creative, practical solutions with an aggressive strategic direction and high-energy consultative approach throughout the entire sales lifecycle with sales management experience.Specialties: Customer Engagement Cloud SaaS, Cloud Services, Workforce Management, Knowledge Management, Robotic Process Automation, Intelligent Self-Service & Virtual Assitant, Compliance, and Recording. Customer Feedback, Solution Selling, Business 2 Business, Account Executive, Marketing, Sales Training, Inside Sales, Outside Sales, Cold Calling, Program Development, Lead Development, Prospecting, CRM Tools, Microsoft Suite, Lead Generation, Trade Show Exhibition, Direct Marketing, Sale Retention, Team Management, Sandler Trained
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Sales Operations ManagerSales ArbiterRoswell, Ga, Us -
Director, Rock 101/ Instructor, Multi-InstrumentalistSchool Of Rock Feb 2024 - PresentCanton, Massachusetts, UsDirect the Rock 101 performance group collective for collaboration and quarterly concerts.Instruct adults and kids in multiple instruments: Guitar, Bass Guitar, Keyboards, Mandolin, and more in one-on-one sessions to learn instruments -
Sales Operations ManagerSales Arbiter Jan 2023 - PresentSales Arbiter- Alpharetta, GA 2023-PresentSales Operations Manager (January 2023 – Present)As a Sales Operation Manager, I work with multiple clients of Sale Arbiter who are looking to build efficiency and effectiveness in the sales organizations. This includes developing and implementing sales processes, tools, and technologies, managing sales data, and providing insights and analysis to the sales team and leadership. • Working with recruiters to qualify and interview potential candidates through the initial hiring process• Onboarded new hires and led training on CRM, Sales Processes, and shadowed through the first two weeks of selling• Help research, evaluate, and implement new sales tools like Chat GPT, Bard, ZoomInfo, Hubspot, and OtterAi.• Work with sales leadership to develop and track sales goals and quotas. -
Commercial Account ExecutiveTricentis Jul 2022 - Jan 2023Austin, Texas, UsTricentis provides the leading enterprise software testing solutions for companies looking to accelerate business innovation. The unique Tricentis approach of business optimized software testing enables enterprises to achieve unprecedented automation rates while minimizing business-related risks. Tricentis solutions empower organizations to systematically align software testing with business needs, so they can harness technology change while optimizing cost and efficiency.This AI-based, automation platform enables enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Tricentis has been widely recognized as the leader by all major industry analysts, including being named a leader in Gartner’s Magic Quadrant five years in a row. Tricentis has more than 2,100 customers, including the largest brands in the world, such as Accenture, Coca-Cola, Nationwide, USAA, Starbucks, Anthem, Chevron, Chase, Telefonica, Avon, Dolby, Boeing, and Royal Caribbean. -
Account Manager - General BusinessVerint Feb 2021 - Nov 2021Melville, New York, UsAs a customer engagement champion, I help empower organizations to simplify, modernize, and automate to close the engagement capacity gap providing a broad portfolio of SaaS solutions from Workforce Management & Engagement, Self Service, Knowledge Management, Speech Transcription & Analytics, Automated Quality, Fraud & Compliance. Drive enduring customer relationships by connecting work, data, and experiences across the entire enterprise with the future of work. • Daily Management of all activities of new and existing accounts within our General Business Group • Work closely with the General Business Account Executives & Channel Partners to close all sales in my territory • Assist with running demos with Solution Principals & Subject Matter experts on all applications and products • Each month, successfully and consistently achieving quota goals and objectives within the NW territory -
Business Development Manager At Verint Systems, IncVerint Sep 2018 - Feb 2021Melville, New York, UsActionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision-makers to anticipate, respond, and take action. With Verint solutions and value-added services, organizations of all sizes and industries can make more timely and effective decisions. Today, more than 10,000 organizations in 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world safer. Verint’s vision is to create A Smarter World with Actionable Intelligence.As a customer engagement champion, I help empower organizations to simplify, modernize, and automate to close the engagement capacity gap providing a broad portfolio of SaaS solutions from Workforce Management & Engagement, self-service, Knowledge Management, Speech Transcription & Analytics, Automated Quality, Fraud & Compliance. Drive enduring customer relationships by connecting work, data, and experiences across the entire enterprise with the future of work. • In two whole years at the company, achieved 97% in 2019 and 129% presidents club in the 2020 pandemic year • Supporting 16 Enterprise AEs across three territories - Northeast, Mid-Atlantic, and East Canada • Each month successfully passed 15 or more qualified opportunities that generated forecast revenue • Created strategic territory business plans to engage enterprise organizations with specific product verticals -
Account ExecutiveVonage Business Feb 2017 - Aug 2018Holmdel, New Jersey, UsProvide customized VoIP phone solutions for small to medium sized businesses. Work with customers nationwide in a variety of fields, such as finance, technology, and insurance. Use a consultative approach for customers that are often unfamiliar with VoIP technology and its benefits - virtual receptionist, call groups, call recording, CRM integration, etc. -
Sales Development RepresentativeVonage Business Feb 2017 - Sep 2017Holmdel, New Jersey, Us -
Business Development ManagerApex Payroll Technologies Aug 2015 - Jan 2017Roswell, Ga, UsApex Payroll is a market leader in licensing cloud based payroll and HR technology. Over 220 payroll service firms nationally use Apex's technology as the core of their business. Apex's comprehensive suite of products and services include payroll, payroll tax, human resources, time and attendance, workers' compensation, payroll debit cards and other business management tools normally reserved for large enterprises. Apex's cutting-edge cloud based technology allows its customers to effectively compete feature for feature with larger established firms while dramatically improving their workforce productivity. -
National Account Sales ExecutiveClearstar, Inc. May 2014 - Jul 2015Alpharetta, Georgia, UsClearStar, Inc. is an advocate for applicants and a leading and trusted provider of background check technology, strategic services and decision-making information to employers and background screening companies.ClearStar’s purpose is to help people affirm the truth about themselves and to know the truth about others. -
Corporate Account Development- EnterpriseCornerstone Ondemand Sep 2012 - May 2014Santa Monica, Ca, UsCornerstone OnDemand empowers people around the world with on-demand, integrated learning and talent management software and services for connecting, developing and performing in the workplace. Recognized as a category leader by industry analyst firms such as Gartner and Bersin & Associates, Cornerstone’s Software-as-a-Service (SaaS)-based solutions span the workforce lifecycle, including: onboarding, learning, social networking, compliance, performance, compensation and succession planning. The company also provides extended enterprise solutions to help companies better train and collaborate with customers, vendors and resellers. Since Cornerstone's inception in 1999, it has enjoyed a steady momentum of impressive growth, earning recognition on the Inc. 5000 list of fastest growing private companies and the Deloitte Technology Fast 500. End To End Unified Talent Management. -
National Account ManagerLeading Edge Promotions Jan 2008 - Aug 2012Sports Marketing Agency providing businesses with licensed marketing programs to generate revenue within their organization. Working with such licenses as Marvel, Harley Davidson, NASCAR, and NFL selling to the sports industry. I effectively cold called and establish new clients in a 28 state territory.Helped track and manage orders to and from a out-of-state facility to clients. I dealt with hands on problem solving skills to keep clients and their customers satisfied. Helped organize,coordinate, and participate in trade show representations.
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Senior Account Executive And TrainerRoyal Crest Dairy Apr 2001 - Dec 2007Denver, Colorado, UsProspected and sourced new clients for delivery of natural products in the Denver metro area. Cold called and established new accounts for residential and wholesale delivery. Trained new hires into successful outdoor canvassing sales representative.Three years of hands on training of new sales representatives to sell. Worked with key wholesale accounts to generate new corporate business.Coordinated new route building and sales efforts to expand service into new territories -
Senior Branch Account ExecutiveCitifinacial Sep 2002 - Mar 2003Sold community based lending services including: personal loans, first mortgages and refinances, and home equity loans all with insurance options. Help consult in bill consolidation and debt refinancing. Cold called potential clients and generated new loans by making recommendations of credit worthiness. Worked with existing clients on debt consolidation and refinancing to lower debt and raise credit. Sold Insurance Products on new and existing loans - Certified with CO Sate Insurance License -2002
Grant Duffy Skills
Grant Duffy Education Details
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The University Of GeorgiaConsumer Economics -
Georgia Southern University
Frequently Asked Questions about Grant Duffy
What company does Grant Duffy work for?
Grant Duffy works for Sales Arbiter
What is Grant Duffy's role at the current company?
Grant Duffy's current role is Sales Operations Manager.
What is Grant Duffy's email address?
Grant Duffy's email address is gr****@****int.com
What is Grant Duffy's direct phone number?
Grant Duffy's direct phone number is +140459*****
What schools did Grant Duffy attend?
Grant Duffy attended The University Of Georgia, Georgia Southern University.
What are some of Grant Duffy's interests?
Grant Duffy has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Grant Duffy known for?
Grant Duffy has skills like Account Management, Lead Generation, Cold Calling, Crm, Sales, Marketing, Sales Operations, Salesforce.com, Saas, Email Marketing, Selling, Solution Selling.
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