Virgin Australia Pty Ltd is one of Australia's largest airlines and the largest airline by fleet size under the Virgin brand.I was responsible for coordinating quality assurance activities for ramp operations in addition to incident investigation in accordance with the VA Safety Management System Manual (SMSM). This also involved coordinating and conducting internal and external audits by leveraging critical problem-solving skills and developing corrective actions and solutions to… Show more Virgin Australia Pty Ltd is one of Australia's largest airlines and the largest airline by fleet size under the Virgin brand.I was responsible for coordinating quality assurance activities for ramp operations in addition to incident investigation in accordance with the VA Safety Management System Manual (SMSM). This also involved coordinating and conducting internal and external audits by leveraging critical problem-solving skills and developing corrective actions and solutions to improve operations.Additional Responsibilities• Management and professional development of ramp duty teams through coaching, mentoring, performance management, and other learning and development workshops and opportunities.• Development and implementation of business improvement strategies to streamline and enhance operations.• Development and implementation of a just-culture-tree decision-making process to improve incident event management functions.• Management and maintenance of day-to-day operational oversight and safety compliance functions. This included developing detailed safety reports for daily activities.• Appointment to a Staff Rehabilitation Support role in addition to existing duties to manage fair work, return-to-work, and rehabilitation processes.• Development and implementation of safety and associated engagement strategies across online and face-to-face platforms to communicate and promote safety among team members.Notable Achievements• Recognised as a key driver of business improvement through the development and delivery of a range of business development strategies as well as change management strategies to overcome resistance to new safety and compliance policies resulting in significantly fewer incident reports on-site. Show less

I was responsible for managing ORC Safety Report reviews to ensure quality safety standards for flights were met. I was also an on-call safety investigator in this position, responsible for accident and investigation reporting, cross-divisional investigations, and internal and external auditing processes, as well as being an on-call Dangerous Goods representative.Additional Responsibilities• Development and delivery of correction and preventative action plans in response to… Show more I was responsible for managing ORC Safety Report reviews to ensure quality safety standards for flights were met. I was also an on-call safety investigator in this position, responsible for accident and investigation reporting, cross-divisional investigations, and internal and external auditing processes, as well as being an on-call Dangerous Goods representative.Additional Responsibilities• Development and delivery of correction and preventative action plans in response to divisional safety investigation reviews.• Appointment to the Ramp LOSA Business Improvement Development Team and the Ramp GSE Design and Review Team to provide strategic insights and solutions. This was in addition to being a collaborative team member across VA Divisions to support group strategy development.• Management and mentoring of divisional staff team members to uplift capabilities across safety reporting.Notable Achievements• Formally recognised as a Safety Reporting System Enhancements Subject Matter Expert (SME) as well as a Ground Operations Load Control SME for the new Departure Control System (DCS).• Initiated significant change management strategies as a member of the Business Improvement Team.• Appointed as a member of the Fuel Efficiency Team managed by the Chief Operating Officer to uplift and enhance operations.• Developed, delivered, and presented investigatory reports concerning group wide regulations to the VA Board on multiple occasions. Show less

I was responsible for coordinating audits across contracted Ground Handling Agents as well as for external suppliers and Divisional Flight and Engineering activities. This included reviewing, processing, and actioning recommendations developed in safety reports and incident investigation reports.Additional Responsibilities• Appointment as a Business Improvement Facilitator and as an A330 OTP Improvement Facilitator to develop, implement, and facilitate strategies to streamline… Show more I was responsible for coordinating audits across contracted Ground Handling Agents as well as for external suppliers and Divisional Flight and Engineering activities. This included reviewing, processing, and actioning recommendations developed in safety reports and incident investigation reports.Additional Responsibilities• Appointment as a Business Improvement Facilitator and as an A330 OTP Improvement Facilitator to develop, implement, and facilitate strategies to streamline operations in compliance with safety regulations.• Collaboration with ramp team members to facilitate procedure trials.• Appointment as a Safety Promotion and Awareness Facilitator to foster safety-oriented cultures.• Development and implementation of continuous improvement strategies targeting metrics and KPIs.• Management and maintenance of manual review processes in addition to managing process and documentation amendments.Notable Achievements• Awarded the Health Improvement award for developing and delivering new safety and compliance strategies which significantly reduced safety incidents. Show less

The Dubai National Air Transport Association (Dnata) is an Emirati airport services provider specialising in aircraft ground handling, cargo, travel, and flight catering services across five continents. Toll was partially acquired by Dnata in 2014.I was responsible for coordinating the Ramp GHA Start-Up Greenfields Operation in Cairns for Air New Zealand which involved inducting new starters through training processes as well as facilitating a range of training… Show more The Dubai National Air Transport Association (Dnata) is an Emirati airport services provider specialising in aircraft ground handling, cargo, travel, and flight catering services across five continents. Toll was partially acquired by Dnata in 2014.I was responsible for coordinating the Ramp GHA Start-Up Greenfields Operation in Cairns for Air New Zealand which involved inducting new starters through training processes as well as facilitating a range of training workshops.Additional Responsibilities• Appointment as the Ground Support Equipment (GSE) Trainer in addition to being the Load Supervisor and Dangerous Goods Trainer and Assessor. This involved developing and delivering training programmes as a competency-based assessor for operations as well as receipt and dispatch training.• Facilitation of training programmes for airline clients across a range of compliance metrics in face-to-face classroom training. • Facilitation and assessment of GSE client training requirements in addition to supporting new client cutover processes.Notable Achievements• Successfully managed the Air New Zealand cutover operation for Brisbane and Cairns with minimal disruptions and downtime. Show less

Jetstar Airways Pty Ltd is a low-cost airline and a wholly-owned subsidiary of Qantas.I was responsible for a range of ground operations as well as collaborating with team members to ensure high quality standards were met across all activities.Additional Responsibilities• Management of loading and unloading processes as well as baggage services in accordance with group policies.• Coordination of aircraft pushback and receipt operations in addition to Ground Power… Show more Jetstar Airways Pty Ltd is a low-cost airline and a wholly-owned subsidiary of Qantas.I was responsible for a range of ground operations as well as collaborating with team members to ensure high quality standards were met across all activities.Additional Responsibilities• Management of loading and unloading processes as well as baggage services in accordance with group policies.• Coordination of aircraft pushback and receipt operations in addition to Ground Power receipt and dispatch activities.• Management of aircraft hygiene and water servicing activities.Notable Achievements• Headhunted for the position by the current manager at the time to support operations over a six-week period and uplift outcomes across crew teams.• Maintained a strong record of high performance and was recognised for high performance. Show less

QantasLink is a regional brand of Qantas and an affiliate member of the Oneworld airline alliance.I was responsible for ensuring compliance across ramp operations and procedures in addition to reviewing Practical Test Standards (PTS) and rolling out new PTS strategies. This included monitoring compliance for GSE procedures.Additional Responsibilities• Finalisation of ramp operations to ensure flights are correctly loaded in compliance with industry and group… Show more QantasLink is a regional brand of Qantas and an affiliate member of the Oneworld airline alliance.I was responsible for ensuring compliance across ramp operations and procedures in addition to reviewing Practical Test Standards (PTS) and rolling out new PTS strategies. This included monitoring compliance for GSE procedures.Additional Responsibilities• Finalisation of ramp operations to ensure flights are correctly loaded in compliance with industry and group policies.• Development and implementation of new safety and compliance processes for ramp GSE operations. This included managing risk assessments and strategies for GSE procedures.• Facilitation of training and assessment activities for Ground Handling Agents (GHA) across QantasLink GSE operations in addition to training agents in safety requirements.Notable Achievements• Developed and delivered mandated change strategies resulting from identified findings in regulatory audits. Show less

I was responsible for managing new starter inductions across customer service and ramp operations in addition to an appointment to the Recruitment Interview Panel as a panel member to identify and recruit talent.Additional Responsibilities• Coordination of Ramp GSE competency-based training and assessment activities whilst managing operations as a GSE Compliance Officer.• Development and delivery of ramp procedural reviews and safety-related reports.• Appointment… Show more I was responsible for managing new starter inductions across customer service and ramp operations in addition to an appointment to the Recruitment Interview Panel as a panel member to identify and recruit talent.Additional Responsibilities• Coordination of Ramp GSE competency-based training and assessment activities whilst managing operations as a GSE Compliance Officer.• Development and delivery of ramp procedural reviews and safety-related reports.• Appointment as a Client Airline Approved trainer to facilitate training for contracted airlines.Notable Achievements• Appointed as the Training Team Leader to train, mentor, and coach team members for major ground handling changes in service provision.• Facilitated new start-up port training for Toll Dnata Ports in Cairns to ensure compliance with group standards and domestic and international compliance requirements. Show less

Strategic Airlines Pty Ltd, trading as Air Australia Airways, was an airline provider of domestic and international passenger flights.I was responsible for facilitating training for GHA team members for Avantik and MACS DCSs in addition to conducting ground handling training, assessment, and recurrence training assessments for new start-up ports.Additional Responsibilities• Identification of training needs and requirements through analysis against required competency… Show more Strategic Airlines Pty Ltd, trading as Air Australia Airways, was an airline provider of domestic and international passenger flights.I was responsible for facilitating training for GHA team members for Avantik and MACS DCSs in addition to conducting ground handling training, assessment, and recurrence training assessments for new start-up ports.Additional Responsibilities• Identification of training needs and requirements through analysis against required competency standards. • Development and delivery of Ground Handling Training programme in addition to managing and advising GHA support staff through training processes.• Coordination of airport operations including aircraft turnaround processes. This included the development of GSE procedures to support operations.• Appointment as a Relief Airport Manager as necessary.Notable Achievements• Appointed as the fully authorised and approved Authority on Dangerous Goods as well as the Representative for Airport Committee to ensure group wide regulatory compliance.• Facilitated new start-up port training for Air Australia Ports in Phuket, Gladstone, Derby, and Honolulu to ensure compliance with group standards and domestic and international compliance requirements.• Facilitated new GHA cutover projects and associated training at Air Australia Ports at the Derby Curtin airport. Show less

Notable Achievements – Domestic• Awarded the Captain’s Choice Award for achieving outstanding service outcomes.• Awarded the Air New Zealand Award for business efficiency and safety.• Awarded the Cathay Pacific Airlines Award for outstanding service for ground handling operations.• Facilitated the Unit Load Device (ULD) Container Serviceability implementation at Cairns, for which I was awarded due to achieving excellent outcomes for serviceability and worldwide… Show more Notable Achievements – Domestic• Awarded the Captain’s Choice Award for achieving outstanding service outcomes.• Awarded the Air New Zealand Award for business efficiency and safety.• Awarded the Cathay Pacific Airlines Award for outstanding service for ground handling operations.• Facilitated the Unit Load Device (ULD) Container Serviceability implementation at Cairns, for which I was awarded due to achieving excellent outcomes for serviceability and worldwide implementation.• Coordinated Core Ramp Requirements and GSE licencing arrangements for all GSE ramp operations encompassing group policy, domestic compliance with legislation, and international regulatory compliance.• Appointed as the Leading Hand for training and assessment for Cathay Pacific Airlines and Japan airlines.• Successfully achieved training requirements for multiple client airlines which involved tailoring learning programmes and risk solutions.• Coordinated the Load Control Flight Management System implementation as well as all associated training.Notable Achievements – International• Managed Regionalised Load Control Cutover projects in Bangkok, Honolulu, and Noumea requiring tailored programmes for training and assessment.• Facilitated new start-up port training for Qantas Ports in Shanghai, Beijing, Seoul, and Buenos Aires to ensure compliance with group standards and domestic and international compliance requirements.• Facilitated new GHA cutover projects and associated training at Qantas Ports in Bangkok, London, and Los Angeles.• Coordinated Container Serviceability training as well as new start-up port implementation for Mumbai, Noumea, New York, Los Angeles, San Francisco, Vancouver, Frankfurt, and Honolulu to ensure group compliance at new ports across all operations.• Appointed as the Ramp Loading Supervisor for all training to ensure compliance with the Civil Aviation Safety Authority (CASA) at all of the above listed international ports. Show less