Grant Evans Email & Phone Number

Sydney, Nsw, Au

As part of the Global Cyber Security team, coordinate ISO27001, PCI-DSS, SOC and major customer audit logistics. Respond to external security assessments and other customer requirements. Develop key documentation and maintain the currency of essential security artefacts. Coordinate SMEs in maintaining security risk registers and reporting. Provide advice and support to the wider IT group.

North Sydney, New South Wales, Au

Contribute to maturing Change, Incident and Critical Incident Management, Service Asset and Configuration Management (CMDB) processes integrating Cyber Security processes. As Cyber Security team analyst:• Author and manage the documentation suite across ISO27001, Cyber Security Policies, Standards and supporting processes• provide primary support for 2nd and 3rd party audits and assessments and followup• investigate, workshop and document identified process improvementsThank you to Nicki Doble for the opportunity of working with a great team and company.

Melbourne, Victoria, Au

Provide direction, templates and input to the development of User Guides, FAQs, Training plan and Communication plan for upcoming iterations of the agile Program rollout.

Haymarket, New South Wales, Au

Control System segregation Programme, focussed on service support processes. Working with key stakeholders on the roll out of the new, IPART compliant, control environment by developing and refining support processes including Incident Management, Change and Release Management, Cyber Attack Response, Access control, Maintenance processes, vendor SLAs and RACI. Prepare statement of work covering technical support requirements for components of the new infrastructure. Provide assistance with policy and procedure Development around User Access, Removable media and Vulnerability ManagementThank you to Eugene from Peoplebank for finding this opportunity.

Sydney, Nsw, Au

Process analyst with the substantial Software Asset Implementation Team. As ISO19770 SME, developed detailed analysis, recommendations and priorities for the implementation of ISO processes in line with the organisation's needs along with the process development framework to guide the implementation. Focused on the development of a suite of business/operational processes maintaining alignment to the ISO19770 Software Asset Management framework with a pragmatic approach tailored to the organisation.Developed comprehensive Software Asset Policy covering server, development, cloud and desktop environments.Developed end to end process designed to comply with APRA requirements.Worked with OCM to identify and action opportunities for effectively communicating policy and improved processes.

Penrith, New South Wales, Au

Led a team of technical writers for Information Technology and Digital Services. Scope included developing group documentation guidelines, establishing standard templates, initiating a controlled document library along with documenting architecture, data integration diagrams, procedures and as-built specifications for application and infrastructure services. Around 75 different tasks achieved across the project.

Sydney, Nsw, Au

SPOC/SME for Service Management to the BA Practice Team covering the Customer Service Management Enablement (CSME) of new cloud products and product suites. These products are being delivered via the Telstra Apps Marketplace (SaaS offerings) and the Telstra Infrastructure Marketplaces (IaaS offerings).Develop a standardised approach for CSME for cloud service products (SaaS and IaaS) in line with established ITIL and ITSM (ServiceNow) practices and processes.Develop capability and collateral for the Integrated Service Management CSME Team.Thank you to Trevor of FinXL for the lead.

Sydney, Nsw, Au

In the role of Business Process Author/Writer at MLC, engage with business analysts, change analysts and directly with business stakeholders to document reporting processes and procedures required to ensure APRA reporting compliance in line with the Stronger Super reforms. MLC use BPMN 2.0. Thank you to Syd Of UXC for the opportunity.

Penrith, New South Wales, Au

Lead a Service Transition project to achieve improved production readiness and service support planning outcomes. This involved capturing the as-is release management process, documentation analysis, determining improvement options, defining the to-be process, functional design of an online solution, managing development and delivery of the online release management tool, preparation and delivery of training and early life support of the new process.

Penrith, New South Wales, Au

Leading improvements in Support Transition and Planning for all projects delivering into the IT Services production environment.Develop a Service Support Plan, workshop with the ITSM Project Team. Subsequently roll out the template for use on all projects delivering services into the ITS environment.

Penrith, New South Wales, Au

Joined the ITSM project, instigating many ITIL processes facilitated by the ServiceNow tool.Focusing initially on Standard Operating Procedures and Change Management. Will be addressing Knowledge Management across all IT tiers. Developing the Support Transition Checklist and BAU Support Plan for new projects delivering into the production environment.Top class team to work with so it will be a rewarding assignment.Thank you to Rebecca of Finite for the lead.

Chatswood, Nsw, Au

A rush project to configure an MIS system for Coffey International, Port Moresby. Documents included Business Continuity, Disaster Recovery, User Guide, User flyers, Release Plan, Entity Diagrams & Operational Support Plan. Conducted functional testing.Thank you to John Talbot for the opportunity.

Brisbane, Brisbane, Au

In a contract role, Process Stream Lead in the development of the Partner Operations Support Models for Group Partnering. The models cover the ongoing engagement, provision of support and service delivery across BPO/KPO and ITO services for both project phase and BAU. An ITIL based model design facilitated a consistent and robust structure for current and future projects which are on-boarding Onshore or Offshore partners for both Business/Knowledge and IT Operations. The work was carried out within an AGILE framework in coordination with the large ITSM team.The objective was to clarify and capture roles, responsibilities and engagement processes for Service Level Management, Capacity Management, Availability Management, Service Continuity Management, Information Security Management , Release and Deployment Management, Knowledge Management, Event Management, Request Fulfilment, Problem and Access Management.There was concentrated effort made in both Incident and Change Management which presented more substantial risk when shared between onshore and offshore organisations.Thank you to Rochelle of Peoplebank for the lead.

This role involves document authoring, technical writing, training, knowledge management and service improvement.The main function of the IT Knowledge Specialist is to help champion organisation-wide knowledge sharing, so that the organisation's know-how, information and experience is shared inside and (as appropriate) outside the organisation with Advisers, Partners, and Stakeholders.This role will be responsible for improving the skill level and knowledge of users of Information Technology services, tools and practices by providing tailored one-on-one training or small group development sessions and user guides. This role will also be responsible for the development of technical documentation for the IT business unit.

Sydney, Nsw, Au

A hands-on analyst with a wealth of experience in process development and documentation across the Aviation, Internet Security, Health, Government, IT, Accounting, Small Business, Finance, Banking and Telecommunications sectors.Working with senior IT managers to facilitate process maturity in line with the ITIL V3 frameworks.Strong interpersonal skills, utilised in workshops and personal interviews, have supported successful process creation and improvement projects, whether high level financial processes through to detailed operational outcomes.Over ten years of my earlier career in Manufacturing, substantial responsibilities and involvement with ISO9000 quality management systems.

Sydney, New South Wales, Au

Managed Information Asset Delivery project involving EDM and Intranet designWorkshopped and mapped business service processes for Head of Infrastructure ServicesWorkshopped and developed IT Policies and Standards in accordance with ITIL principles and recognised standards.Established and actively promoted documentation policy and standardsEducated IT staff in achieving effective and accurate documentation standardsFacilitated BSP customer service training sessionsGuided and assisted Senior Managers with analysis of key business processes including Business Continuity Planning, Disaster Recovery, Incident, Problem and Change Management and end to end ITIL service management process development.Designed and maintained the CFS CMDB in accordance with ITIL principles and sound information management standards.Editing of hundreds of user guides and work instructions for Support Centre and IT projects.Thank you to Bill Sayer at HCi for the lead.

Macquarie Park, Nsw, Au

Developed Service Activation Plans for the Delivery Process Group of Optus Communications in the role of Business Process Analyst. Activities involved new product/service launches and included running workshops, gathering business process information from, and coordinating activities of Optus workgroups, writing of Process Description documents and preparing and testing BORIS (Order Management System) data loads. Involved in over twenty projects across Telephony and IP services; major projects included Local Number Portability and Mobile Number Portability.Thank you to Finite Recruitment for the lead.