Grant Evans Email & Phone Number

Sydney, NSW, AU

As part of the Global Cyber Security team, coordinate ISO27001, PCI-DSS, SOC and major customer audit logistics. Respond to external security assessments and other customer requirements. Develop key documentation and maintain the currency of essential security artefacts. Coordinate SMEs in maintaining security risk registers and reporting. Provide advice.

North Sydney, New South Wales, AU

• Contribute to maturing Change, Incident and Critical Incident Management, Service Asset and Configuration Management (CMDB) processes integrating Cyber Security processes. As Cyber Security team analyst:
• Author and manage the documentation suite across ISO27001, Cyber Security Policies, Standards and supporting processes
• provide primary support for 2nd and 3rd party audits and assessments and followup
• investigate, workshop and document identified process improvementsThank you to Nicki Doble for the opportunity of working with a great team and company.

Melbourne, Victoria, AU

Provide direction, templates and input to the development of User Guides, FAQs, Training plan and Communication plan for upcoming iterations of the agile Program rollout.

Haymarket, New South Wales, AU

Control System segregation Programme, focussed on service support processes. Working with key stakeholders on the roll out of the new, IPART compliant, control environment by developing and refining support processes including Incident Management, Change and Release Management, Cyber Attack Response, Access control, Maintenance processes, vendor SLAs and.

Sydney, NSW, AU

Process analyst with the substantial Software Asset Implementation Team. As ISO19770 SME, developed detailed analysis, recommendations and priorities for the implementation of ISO processes in line with the organisation's needs along with the process development framework to guide the implementation. Focused on the development of a suite of.

Penrith, New South Wales, AU

Led a team of technical writers for Information Technology and Digital Services. Scope included developing group documentation guidelines, establishing standard templates, initiating a controlled document library along with documenting architecture, data integration diagrams, procedures and as-built specifications for application and infrastructure.

Sydney, NSW, AU

SPOC/SME for Service Management to the BA Practice Team covering the Customer Service Management Enablement (CSME) of new cloud products and product suites. These products are being delivered via the Telstra Apps Marketplace (SaaS offerings) and the Telstra Infrastructure Marketplaces (IaaS offerings).Develop a standardised approach for CSME for cloud.

Sydney, NSW, AU

In the role of Business Process Author/Writer at MLC, engage with business analysts, change analysts and directly with business stakeholders to document reporting processes and procedures required to ensure APRA reporting compliance in line with the Stronger Super reforms. MLC use BPMN 2.0. Thank you to Syd Of UXC for the opportunity.

Penrith, New South Wales, AU

Lead a Service Transition project to achieve improved production readiness and service support planning outcomes. This involved capturing the as-is release management process, documentation analysis, determining improvement options, defining the to-be process, functional design of an online solution, managing development and delivery of the online release.

Penrith, New South Wales, AU

Leading improvements in Support Transition and Planning for all projects delivering into the IT Services production environment.Develop a Service Support Plan, workshop with the ITSM Project Team. Subsequently roll out the template for use on all projects delivering services into the ITS environment.

Penrith, New South Wales, AU

Joined the ITSM project, instigating many ITIL processes facilitated by the ServiceNow tool.Focusing initially on Standard Operating Procedures and Change Management. Will be addressing Knowledge Management across all IT tiers. Developing the Support Transition Checklist and BAU Support Plan for new projects delivering into the production environment.Top.

Chatswood, NSW, AU

A rush project to configure an MIS system for Coffey International, Port Moresby. Documents included Business Continuity, Disaster Recovery, User Guide, User flyers, Release Plan, Entity Diagrams & Operational Support Plan. Conducted functional testing.Thank you to John Talbot for the opportunity.

Brisbane, Brisbane, AU

In a contract role, Process Stream Lead in the development of the Partner Operations Support Models for Group Partnering. The models cover the ongoing engagement, provision of support and service delivery across BPO/KPO and ITO services for both project phase and BAU. An ITIL based model design facilitated a consistent and robust structure for current and.

This role involves document authoring, technical writing, training, knowledge management and service improvement.The main function of the IT Knowledge Specialist is to help champion organisation-wide knowledge sharing, so that the organisation's know-how, information and experience is shared inside and (as appropriate) outside the organisation with.

Sydney, NSW, AU

A hands-on analyst with a wealth of experience in process development and documentation across the Aviation, Internet Security, Health, Government, IT, Accounting, Small Business, Finance, Banking and Telecommunications sectors.Working with senior IT managers to facilitate process maturity in line with the ITIL V3 frameworks.Strong interpersonal skills.

Sydney, New South Wales, AU

Managed Information Asset Delivery project involving EDM and Intranet designWorkshopped and mapped business service processes for Head of Infrastructure ServicesWorkshopped and developed IT Policies and Standards in accordance with ITIL principles and recognised standards.Established and actively promoted documentation policy and standardsEducated IT staff.

Macquarie Park, NSW, AU

Developed Service Activation Plans for the Delivery Process Group of Optus Communications in the role of Business Process Analyst. Activities involved new product/service launches and included running workshops, gathering business process information from, and coordinating activities of Optus workgroups, writing of Process Description documents and.