Responsible for the managing and supporting statement of work engagements in a Delivery capacity, managing service level engagements and project teams. Role includes:• Ensure understanding of project vision as defined by customer business and technical requirements. Understand SOW's/MSA's and importance of meeting deliverables/expectations of the Client.• Consolidate and provide project reporting regarding resources on engagement as defined by client via Monthly or Quarterly Business Reviews• Manage revenue tracker for assigned engagements• Collaborate with Account Managers, managing project scope, and delivering according to the terms and conditions of our contracts.• Perform issue management and facilitate issue resolution with proper notification to all affected parties. Understand escalation protocol between consultants, client Account Managers and Sales.• Maintain client relationship and ensure a high level of client satisfaction• Manage to Communication Plan that meets project and customer expectations. • Develop and maintain project related documentation including processes, tools and procedures in accordance with the Services Flex Methodology Life Cycle• Understand and manage customer requirements (deliverables) to ensure contract compliance and customer satisfaction.• Maintain Project documentation per PMO guidelines on Project specific SharePoint sites

Responsible for the coaching and management of a team of associates and their respective ledgers across EMEA. Role includes:• Professional development of a team of 8 Business Operations Associates• Responsible for the billings and cash collection of a £15m worth of invoices per month across EMEA• Goal and objective setting for the Business Operations Associates to align with business KPIs and drive quarterly team targets• Responsible for overseeing the delivery of financial budget reporting across all Statement of Work and Flex accounts within EMEA• Coordinate and deliver team training• Recruit new talent as required through interviewing and selection of candidates• Process improvement with the development and implementation of new processes and project delivery• Escalation point and support liaison for senior internal stakeholders and customers

Responsible for managing and maintaining client accounts and their respective ledgers across EMEA. Role includes: • Building and maintaining good corporate relations with clients and fostering successful working relationships with colleagues in the pursuit of achieving our company's financial objectives• Building out processes to aid more efficient reduction of aged debt• Creation of weekly high level reports to highlight problematic accounts • Aid the liquidity of the company by meeting financial targets• Collection of cash from clients in accordance with company terms & conditions• Budgeting for Statement of Work extensions

Responsible for marketing the start up company online and increasing engagement of the Facebook page, Twitter and website.Role Included:• Implemented social media strategy• Managed social media sites• Responding to questions from customers• Implemented social media campaigns • Smartly using social media to gain repeat business• Web site traffic growth• Writing blog articles

I was head hunted to be the Area Event Manager for a start-up company, following my successes at the Entourage Project, delivering Night Club events to the student population of Bournemouth, accountable for:• Event preparation and promotion• Planning and budgeting• Team Organisation and staff allocation • Financial Management of Income, Costs and Invoicing• Event execution for two events per week

Responsible for delivering Night Club events to the student population of Bournemouth: Role included:• Event preparation and promotion• Event execution for four events per week

Part Time working in Currys/PCWorld Superstores in Reading and Bournemouth.Responsible for meeting personal, team and store financial, performance and customer satisfaction targets through selling a range of electrical products and services to a diverse consumer market including:• Shared specialist product knowledge • Customer consulting, demonstrations and support on specific electronic products• Application of Customer service principles, including colleague training and development and coaching / mentoring of junior staff• Store focal point for expanding product knowledge to colleagues across specific ranges• Cover for holidays / sickness / peak trading periods• Up selling of “attach” services to product sales • Customer Satisfaction• Cash handling• Stock and Audit management