• Foster a culture of innovation within the IT department and aviation IT services.• Encourage team members to think creatively and develop solutions to enhance customer experience, increase efficiency, and generate cost savings.• Stay updated with new technologies and industry developments to improve IT operations and services.• Build partnerships with other airlines and IT service providers to share best practices and collaborate on innovative projects.• Focus on leveraging technology and data analytics to improve the customer experience.• Streamline processes and reduce costs through the implementation of new technologies or processes to enhance operational efficiency.

• Third line support• Responsible person for purchasing all IT equipment• Project lead on all projects pertaining to IT• Co-ordinate work plans on specific projects and evaluate results• System owner for everything encompassing O365• Prepare Capital Expenditures and Operational Expenditures for the Group• Report Cost / Benefit expenditures to C level managers• Cable and rack servers and supporting equipment• Onboarding / Offboarding employees• Lead and mentor other team members• Analyze and determine the requirements for supporting the operating system, includingdevelopment, installation, upgrades, configuration, and advanced troubleshooting• Interact with users to define problems and determine needs• Lead security-related projects to on-time and successful completion• Provided effective, high-level updates and reports to management• Write IT policies• Responsible data point person for GDPR

Infrastructure and Deployment Handle and answer questions on various complex deployment, infrastructure, design and development problems Troubleshooting and DebuggingTake responsibility for ensuring customers always receive first-class supportCollaborating with a wider Global support team to solve customer technical issuesActively contributing with creating technical articles, using and maintaining QLIK knowledge basePresenting upgrade advice and Best practice troubleshooting to customers & partnersCooperating with Customer Success Management Team and others not Support related departments, when needed

 Provide end-user technical support and issue resolution Provide in-person customer service and issue triaging Administration, installation and troubleshooting of corporate hardware, software, andservices Contribute to the employee onboarding and offboarding process in Tradeshift’s globaloffices Coordination of corporate IT services/accounts, both SaaS and on-premise Participate in after-hours support and on-call rotations as needed Work with People Ops on facilities-related issues and improvements Assist with audit compliance for SOC 1 / SOC 2 / ISO 27001 Multitask and contribute to multiple projects Develop and maintain documentation of all hardware, systems and software licensing Recommend improvements and enhancements to existing systems Technical on-site project lead for installations and upgrades of infrastructure

• Furniture assembly• Light carpentry • Light Steel machining• Moving stock • Communication and Design implementations• Attention to detail, accuracy and efficiency• Inventory control

Plan, organize and execute training programs for various applications such as Skype for business, Outlook, other office products. Install new laptops, resolve conflict issues within software, prioritize according to business needs, issue equipment to employees, problem solve various technical issues, administrate user access, order equipment.

Stock replenishment, inventory control, partner with sales staff, customer service, furniture assembly, implementation, prepare store for opening.

All Information Technology solutions and networking, hardware, software and malware solutions for high security and privacy requirements.Obtaining new clients, prepping affidavits, calling clients, scheduling meetings, clerking. Answering phones and day to day intake and follow up procedures.

Cable and VOIP installation in residential sector. Logistic and inventory control, shipping/receiving. Hardware and software Information Technology responsible. Held multiple positions over two years.Training Employees

• Security, phone, network and cable system installation

• Cable and Voice over Internet protocol installer (VOIP) in the private and corporate sector.• Rogers and Microsoft Certified.