Grant Hardy Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Managed all domestic warehouses and operations, drove continuous improvement by establishing key performance indicators (KPIs) and developing site leadership. Leveraged data analytics to design and implement new workflows and processes, significantly enhancing operational efficiency and contributing to revenue growth.Drove strategic initiatives as GM, successfully implementing and executing advanced operational frameworks across multiple nationwide facilities, resulting in a substantial revenue increaser. Developed operational playbooks and training plans to quickly scale operations. Mentored and performance managed facility leadership, instilling a commitment to data-driven critical thinking for achieving operational roadmap KPIs and metrics. Cultivated a high-performing culture, driving technological automation improvements and solutions for enhanced efficiency.Elevated product quality by instituting robust QA/QC measures, leading to an exceptional 98% Customer Satisfaction (CSAT) on D2C e-commerce platforms and a notable 70+ Net Promoter Score (NPS) in B2B relationships. Established partnerships to increase net margin and P&L profitability. Achieved regulatory excellence by spearheading a comprehensive ISO program, securing 3 ISO certifications and significantly enhancing the company's regulatory and compliance standing

New York, Ny, Us

Revitalized company operations by orchestrating a comprehensive transformation of all organizational workflows, instigating a cultural shift, and achieving remarkable revenue growth within the first year. Spearheaded the creation of operational dashboards, scorecards, and site KPIs to assess lean manufacturing processes. Collaborated seamlessly with the CTO and Product Team to develop a robust Warehouse Management System (WMS) from inception, fostering accelerated feedback loops for new product launches. Demonstrated adaptability in a high-paced bootstrapped startup environment, successfully expanding the organization from 48 to 104 employees while assisting with People Ops, Finance Ops, and Product Ops responsibilities.

Culver City, California, Us

Led comprehensive operations oversight for Clutter's cutting-edge 460k sqft warehouse. Delivered facility P&L profitability by conducting detailed analysis of warehouse KPIs, optimizing SOPs, and fostering continuous collaboration with the Engineering Team to enhance our internal iOS application and 3PL business unit. Managed 6 supervisors, 130 non-exempt team members, and a last-mile distribution fleet. Attained a 98% Service Level Agreement (SLA) adherence rate while concurrently implementing cost-saving initiatives and proactive risk mitigation measures for the region.Closely collaborated with cross-functional teams in logistics, customer support, and engineering to enhance throughput by an impressive 45%, successfully eliminating quality issues and positioning the warehouse as the top-performing facility in the network.

Culver City, California, Us

Supervised comprehensive daily warehouse operations for Clutter’s On-Demand Business Unit, managing a 67-vehicle last-mile distribution fleet and providing strategic guidance to 55 non-exempt team members. Successfully transformed the culture, fostering an environment focused on teamwork. Pioneered the construction of 200k sqft of innovative warehouse racking, orchestrated 11 regional auctions, and spearheaded multiple long-term growth projects, showcasing strategic vision and operational acumen.

San Diego, California, Us

Managed replenishment operations within Petco’s 1.2M sqft distribution facility, servicing 34% of retail stores nationwide. Led a team of 45 partners focused on throughput, order picking, safety, and inventory control using Manhattan WMS. Achieved OKRs, resolved operational challenges, and implemented data-driven SOPs, resulting in enhanced effectiveness and reduced variable costs.

Vicenza, Vicenza, It

Led operations at the company’s flagship motorcycle apparel store specializing in cutting-edge safety gear. Managed 8 high-performing sales team members, strategically driving revenue growth and heightened product awareness across the Midwest through e-commerce retail channels, events, and trade shows. Personally selected by Dainese to represent the brand at prestigious global conventions.

Arlington, Virginia, Us

Orchestrated and directed global distribution operations for 6 logistics companies, supporting 83 customer units and ensuring streamlined supply chain operations for worldwide Army missions.Managed detailed resourcing analysis and synchronized long-term project management for a military organization of 1,150 Soldiers. Advised the CEO on logistical matters impacting operational and readiness capabilities.

Arlington, Virginia, Us

Served as the second-in-command of a military fulfillment warehouse, overseeing daily operations, managing a team of 206 Soldiers, and handling $57M worth of equipment and a 68-vehicle distribution fleet to achieve optimal global product delivery.

Arlington, Virginia, Us

Led a 58 Soldier Platoon overseeing logistical transportation and distribution operations in stateside and deployed environments. Successfully supervised 105 tactical transportation missions within the Middle East, personally leading 85, resulting in the successful delivery of critical material for international war efforts in Syria, Iraq, and Afghanistan.

Arlington, Virginia, Us

Coordinated the strategic deployment of personnel and equipment from the Fort Carson Deployment Airport to various foreign nations, meticulously orchestrating seamless international transportation. Collaborated with international customs agents and foreign armed forces, ensuring the smooth execution of operations while prioritizing safety and efficiency at every step.

Bachelor Of Science (B.S.), Business Administration

Leadership, Supply Chain Management, Logistics, Transportation, Fulfillment