Responsible for the selection and management for West Coast USA product, trading the business and negotiating and implementing contracts and commercial deals. • Identifying viable and profitable product to be sold. • Presenting data to direct report for analysis of suitable product and activities. • Supporting sales channels with training tools to help maximize sales to preferred partners.• Attending trade shows to increase supplier relationships and negotiate commercial deals. • Seeking out and implementing viable XML connection opportunities to support a more automated business strategy. • Monitoring NPS scores and working with partners to find solutions to drive improvements to the customer journey. • Attending internal trading meetings to support the business and implement strategies to improve sales. • Leading various workshops to improve processes and coaching others within the department.

Assisting the Destination Manager through contracting, brochure production and trading of the business. Responsible for contracting own areas. • Assisting the Destination Manager with key destinations to ensure positive trading.• Working on ancillary and ground products to enhance customer experience. • Contracting own areas, negotiating best rates and selecting suitable product is on sale. • Arranging and coordinating supplier training and events. • Building and maintaining working relationships with various suppliers. • Working closely with the resort teams to ensure all opportunities for guests and any grievances are dealt with quickly and accurately. • Seeking out potential trading opportunities to increase sales and coordinating with various departments to make these a reality.

Assisting the Destination Manager with general administration responsibilities. • Loading special offers and ensuring contracts are live in the system.• Reviewing and seeking out potential sales opportunities to increase business. • Setting up and maintaining Tour reports and relevant documentation for the touring programme. • Working closely with a number of suppliers to move properties from direct contracts to HBSi connections to ensure improved availability and rates.

Responsible for pricing the latest brochures and reviewing trading, making mark-up amendments when necessary to ensure competitive pricing.• Reviewing Best Prices to ensure competitive in the market.• Co-ordinated and delivered the pricing for brochures.• Working on the committed properties to ensure agreements were fulfilled.

Supervising a small team to change over the internal booking system. Streamlining workloads and delivering results on schedule. Continuing to manage the Data Control team and ensuring both systems were running simultaneously.

Scheduling day to day tasks for the team, training new members of staff and attending managers meetings to assist with the company strategies.

Answering internal and external calls, processing tours in the database. Filing important documentation and dealing with flight details on the Amadeus system.

I developed skills in cashing out, till checking, opening and closing the store, dealing with guest complaints and demands on the phone and merchandising areas of the store