Grant Hellmann, Pmp Email & Phone Number

Chicago, Illinois, United States

Dedicated PMP certified Project Manager with 4 years of direct project management experience and over 10 years of experience managing and implementing solutions in the information technology and service industry.Led the Brickstream Migration Project, which consisted of migrating 33,0000 traffic counters and over 650 customers to ShopperTrak's new data centers.Worked closely with leading stakeholders and outside vendors to ensure all projects remained in scope and all deliverables were met with accuracy and in a timely manner.Took the lead on the Brickstream Device Manager Incident Project which was tasked to uncover why 10,000 traffic counters covering over 200 customers were corrupted and the necessary steps to repair.Led the Hot Topic IP Change Project which required 113 store's traffic counting devices to have their IP information updated as a result of the customer's internal network refresh.

Chicago, Illinois, United States

Managed a team of 5+ client support analysts including part time temporary labor.Managed a help desk case queue of over 1300 help tickets and provided analysis on best practices.Held weekly support calls with clients to review all outstanding issues and concerns..Created different metrics associated with holding client support analysts accountable for job functions

Chicago, Il

Chicago, Il

Assisted management with personal bills and debts, organization of files, and managing company goalsGenerated accounting reports documenting and monitoring all company monthly expenses and incomeProvided clients detailed monthly summary reports documenting freight savings and lossAssisted project managers with Excel formatting so carrier reports could be analyzed and reported on

Jacksonville, Fl

Audited invoices and statements to insure accuracy of freight bill rates, fees, and chargesIssued monthly aging and provided cost avoidance reports to the customer Alcatel LucentProvided Alcatel Lucent and carriers the timeliness of invoice payments and detailUpdated data results each month, compared against the carriers information, and provided commentaryActed as the first point of contact for customers with transportation requests, questions, and concernsAssisted with freight activities such as routing guides, customer charge backs, work instructions and monitored delivery performance

Jacksonville, Fl

Assisted the Risk Control Manager in the day-to-day control, valuation, reporting, and monitoring of market risk for all commercial activitiesActed as a liaison to all members, partners, and public utility districts with any requests or concernsAnalyzed and reported on errant data and made recommendations on how to resolve or justifyAssisted in the production of the daily risk reports, daily member pricing models, and pricing inputUsed Microsoft Office including Excel and PowerPoint to run, analyze, and report on pricing modelsMaintained high visibility within organization, interfaced with all levels of management when appropriateMember of the Disaster Recovery Team which would be responsible for the movement of all operations to Atlanta, Georgia in the event of a situation where production was halted in Jacksonville

St. Petersburg, Fl

Used general ledger accounting software to assist in reconciling assigned bank and general ledger accountsPrepared, reviewed, processed, and maintained accounting documents, records, and filesCoded and posted transactions to proper accounts in an automated accounting systemIn routine contact with customers to assist in researching and resolving account discrepanciesProgressed from reviewing and resolving financial discrepancies for reports totaling six hundred accounts to more complex reports that totaled over ten thousand accounts