Grant Johnson Email & Phone Number

Minnetonka, Minnesota, Us

Directly lead, supervise, and develop the national learning and development delivery team and maintain accountability for development, performance, and employee experienceLead initiatives to research and provide appropriate recommendations for developing and delivering training and coaching for clinicians across the health plans. Develop, adapt, and routinely update comprehensive program plans and ensure appropriate prioritization of efforts to achieve business and operational objectivesNavigate and influence multiple cross-functional teams in a complex, matrixed work environment; peer group is comprised of leaders from the Clinical Adherence, Operations Implementation, Capabilities, Innovation, Policy, Med Econ and Product teams in addition to market clinical and operational leadersSupport learning and development modernization agenda through enablement efforts Analyze business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunitiesBuild and develop solid relationships with the leaders around learning and development needs and be able to articulate vison, and provide content for RFP’s, written communications, and presentations

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Lead end-to-end merger and acquisition integration process activities for UnitedHealth Group's Enterprise Occupational Health team. Business size and complexity vary depending on business type.Assist in the creation of end-to-end business processes and procedures for integrating newly acquired business entities, including but not limited to analysis of occupational health processes, lab orders, and occupational health program alignment.Work with different business areas within UnitedHealth Group to align and streamline the integration process.Assist with and support the Enterprise Occupational Health training team's training design and roll-out needs. Training includes internal training and training of non-integrated businesses.Coordinate and lead business integration meetings with integrating entities to assess their occupational health needs and/or opportunities prior to full integration.

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Certified Master Trainer for Accelerating Change and Transitions.Develop, design, and maintain UnitedHealth Group’s virtual Lean training, eLean.Facilitate the following enterprise wide trainings which includes Accelerating Change and Transitions (Change Management), Problem Solving (Green Belt), Lean Problem Solving (Lean), and Six Sigma Black Belt.Provide coaching, project assistance, and mentoring to Lean Leaders, Green Belts, and Black Belts in their process improvement projects which ensures successful project implementation.Maintain an average facilitation satisfaction rate for all courses trained of 9.8 out of 10 (over 1000 individual responses).Lead an enterprise-wide culture work stream focused on development of UnitedHealth Group’s Culture Ambassadors (25,000+ employees).

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Lead Six Sigma projects through a pairing of Six Sigma and Project Management methodologies to support and lead projects and initiatives impacting processes that directly influence health care consumers' health and well-being.Provide support, assistance and mentoring to Six Sigma-certified professionals as well as business leaders in the planning, design, and accomplishment of key business projects.Partner with Sr. Business Leaders to identify and interpret internal and external customer needs and requirements to build a project portfolio and to identify solutions to non-standard requests and problems. Own the creation, maintenance, and training of key OptumHealth Six Sigma trainings. Trainings include, but not limited to, White Belt, and Lean/RDM/Kaizen facilitation, Data Fundamentals, as well as other computer based training (CBT), WebEx training, and Instructor led training.Own and maintain all Six Sigma tools and templates in accordance to ISO 9001 certification guidelines. Assist in the facilitation of UnitedHealth Group’s Black Belt and Green Belt training that covers all of UnitedHealth Group’s businesses.

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Led DMAIC and LEAN projects through a pairing Six Sigma and Project Management methodologies to drive projects to completion and to meet overall business needs and goals of my customers. Current hard dollar savings from projects exceeds $7,000,000.Partnered with Sr. Business Leaders to identify and interpret internal and external customer needs and requirements to build a project portfolio and to identify solutions to non-standard requests and problems. Led DMAIC and LEAN project teams and manage project portfolios to meet acceptable timelines, including writing business requirements, and overseeing control and monitoring of planned solutions.Maintained an awareness of, and fully understand, the impact to the external customer and the business regarding change management and communication.Provided support, assistance and mentoring to LEAN and Green Belts in their process improvement projects, sharing expertise to ensure successful project implementation. Assisted with the build of training materials and the delivery of six sigma training.

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Employs Six Sigma methodology and analytics into organizational operations in order to accomplish business objectives.Assesses and interprets customer needs and requirements to identify solutions to non-standard requests and problems.Coach Green Belts to ensure project completion.Facilitate the in-person and WebEx Green Belt, Yellow Belt, and Champion training courses.Assist in the maintenance of the Green Belt, Yellow Belt, and Champion training material.Built a development program for Black Belts, Sr. Black Belts, and Master Black Belts. The development program includes repatriation into the business.

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Lead projects that focus on the rollout of new and updated processes and policy for all of Recruitment Services and vendor Recruitment Services teams.Design, develop, deliver, and assess Recruitment Services computer based training, instructor led training, web based training and supplemental training materials.Create, maintain and manage the Recruitment Services development program (ThriVe) that supports individual contributors and people managers across all functional teams.Develop and communicate new and updated Recruitment Services’ policy and procedure documents for internal and vendor Recruitment Services teams.Lead compliance Instructional Designer and Trainer for internal and vendor Recruitment Services teams, focusing on government and UnitedHealth Group regulations.Assist in the on boarding of new Managers and Recruiters due to mergers and acquisitions. Assist with the creation of a development plan for all levels in Recruitment Services and vendor Recruitment Services teams using various learning management systems (LMS).

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Lead Instructional Designer for Operational Excellence (Six Sigma) design needs.Work with business leaders and subject matter experts to conduct detailed needs analysis to identify training needs.Design, develop, deliver, and assess learning initiatives and curriculums to positively affect a verity of UnitedHealthcare business units. Manage multiple training projects with multiple deliverables. Lead subject matter expert in creating SIPOCs and detailed process maps for Training & Development’s instructional design processes.Act as a script editor, video assistant and male voice talent on a verity of projects.

Minneapolis, Mn, Us

Team Lead for a group of eight training specialists and assigned responsibilities based on team member strengths. Assisted in the hiring and training of new training specialists and other team members.Designed, developed, delivered, and assessed learning initiatives and curriculums to positively affect the implementation of a new electronic medical record system (EpicCare) to doctors and other clinic staff.Developed training curriculum to be used as classroom, web based and self-paced learning. Built the online EpicCare training environment to mirror the online EpicCare production environment to allow seamless transition from training to production.Maintained all ambulatory training materials including assessments, end user guides, facilitator guides, and web based courses.

San Francisco, California, Us

Provided proactive support to client groups by developing and delivering training programs that met business needs and objectives.Conducted detailed needs analysis to identify business needs and deliver training content and strategies to business unit managers using the ADDIE training model.Designed, developed, delivered, and assessed learning initiatives and curriculums to positively affect the call centers bottom line and connect to business vision. Provided results-orientated instructional design support for a wide range of business lines with the mortgage industry.Developed an up-scale training curriculum for the call center trainers and business unit. Training created a 15% increase in the amount of fees collected while reducing representative call handle time by 10%.Increased candidate retention by 15% by improving supervisor interviewing and coaching skills through supervisor training.

Bachelor Of Arts (B.A.), English/Language Arts Teacher Education

Education record

Education record