Grant L. Email & Phone Number

Fond Du Lac, Wisconsin, United States

Transportation Education Center

Managed and coordinated recycling twenty-three school vehicles and recovered useful components to be used for training tools. Aided professors with class related needs. Assigned to special projects including creating an entire cars electrical system demonstration piece and a dual clutch transmission cut away. Maintained school vehicles to prepare for Automotive classes.

San Antonio, Texas, United States

Worked as a build engineer with prototype electric and diesel heavy-duty vehicles to solve design issues by collaborating with the responsible engineer. Exercised management and communication skills working as project lead guiding mechanics on build goals. Developed an onboarding course for design engineers on how to create a build book which is an integral component of the build process. This training is used for new hire onboarding, it outlines the written process to reduce engineering support and clarification. Involved in vehicle testing, design engineering and applied mechanics.

Lisle, Illinois, United States

Designed a training series for the internal technical support team on noise, vibration, and harshness on heavy-duty trucks and busses. Training series reduced case dwell time, warranty spending, and improved product uptime. Worked on the Integrated Support team to implement training content to increase repair velocity. Collaborated with field service engineers to validate content and confirm diagnostic procedures. Presented my intern project to company executives and colleagues.

Carbondale, Illinois, United States

Provided excellent customer support through prompt service. Assisted customers with automotive related products. Responsible for guidance on automotive maintenance questions and corresponding supplies. Supported in organization of automotive supplies.

Peoria, Illinois, United States

Performed maintenance on passenger and heavy-duty vehicles. Services included maintenance, brakes, suspension, oil / filters changes, and tire replacement. Verified customer complaints through ride-alongs, provided diagnostic support, and wrote repair orders. Conducted multi point inspections of customer and dealer vehicles. Assisted in working with the parts department to stock maintenance parts.