Grant Macfarlane Email & Phone Number
@sky.com
1 phone found area 203
LinkedIn matched
Who is Grant Macfarlane? Overview
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Grant Macfarlane is listed as Senior Employee Relations Consultant at Sky, a company with 24780 employees, based in Greater Edinburgh Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at sky.com, phone signal with area code 203, and a matched LinkedIn profile for Grant Macfarlane.
Grant Macfarlane previously worked as Employee Relations Player Coach at Sky and Employee Relations Consultant at Sky.
Email format at Sky
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AeroLeads found 1 current-domain work email signal for Grant Macfarlane. Compare company email patterns before reaching out.
About Grant Macfarlane
I am a highly motivated, conscientious, and astute HR professional, specialising in supporting wide ranging and highly sensitive Employee Relations activity within a large complex organisation. I provide consultancy on all aspects of people management: influencing, coaching and empowering people managers to identify, own and implement effective people solutions which balance business and employee needs, whilst operating within both company policies and employment legislation.I’m used to working in an environment which is extremely fast paced, managing conflicting demands and constantly changing priorities. I currently manage a vast caseload of circa 30 live ER cases, comprising of extremely complex grievances, conduct and capability cases (including disability-related and behavioural capability), short- and long-term sickness absence and flexible working, as well as appeals for all the above case types. In addition, I also have experience in supporting people & business change activity, including group and individual consultation.I have excellent written and verbal communication skills, and I am proficient in developing and managing relationships with a wide range of stakeholders at all levels within the organisation. I am a loyal and supportive team player who is decisive and logical, with accuracy, attention to detail, and a positive attitude.The team problem solver - naturally inquisitive, with an intuitive and solution-based approach.Some of my recent stakeholder feedback includes: "Nothing short of brilliant throughout - responsive, sympathetic, sensitive, thoughtful – all the things you’d want in this situation""Fantastic support, very knowledgeable""Thank you for your support and guidance with this piece. You’ve been brilliant." "You have provided commendable support throughout our time working together, always there to provide guidance and help when it's needed.""Thanks for the support through some complex obstacles, I look forward to working with you again."
Listed skills include Team Management, Customer Experience, Human Resources, Event Planning, and 15 others.
Grant Macfarlane's current company
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Grant Macfarlane work experience
A career timeline built from the work history available for this profile.
Employee Relations Player Coach
- Providing expert guidance and support to People Managers on some of the highest risk ER cases such as potential dismissals, complex grievances involving bullying, harassment and discrimination allegations and appeals against dismissals and final written warnings;- Providing ad-hoc specialist support to Senior Leaders on sensitive and escalated cases.
Employee Relations Consultant
- Providing support to People Managers on high level ER matters including potential dismissals, grievances which include allegations of discrimination, bullying or harassment, whistleblowing cases, appeals of dismissals and final written warnings, disability related absence and capability, and any ad-hoc cases which are perceived as high risk or requiring.
People Advisor
- Providing high quality and consistent HR support, advice and guidance to People Managers and employees at all levels, on policy and process across the full spectrum of People topics and employee lifecycle;- From July 2017, I moved into a hybrid/flex role encompassing 50% People Advice and 50% Employee Relations casework, responsible for managing a range.
Customer Experience Leader
- Leading and motivating a team of Second Line Customer Advisors, ensuring through coaching and continuous development, that they each have the right blend of skills to deliver the best possible customer experience, anticipating and exceeding expectations, and delivering a brilliantly easy service proposition, in a dynamic and fast paced environment.
Team Manager
- As well as continuing to lead and manage the Sky Business Partners (new media products & services) weekend contact centre team as I had done previously, this role additionally gave me the opportunity to represent the wider customer service department as part of a project group which was responsible for delivering the first iteration of Sky’s mobile.
Team Manager
Weekend Shift Team Manager- Leading, motivating and coaching a group of Team Leaders to ensure delivery of an excellent customer experience through the coaching and leadership of their Advisors, in a dynamic and fast paced environment;- Analysis of team performance results, translating specific areas into goals and targets for continuous improvement.
Team Leader
Weekend Shift Team Leader- Leading a team of Customer Service advisors, coaching and developing to provide a customer focused service with first time resolution wherever possible;- Reviewing performance on an ongoing basis and agreeing targets to enable achievement of departmental performance goals;- Conducting one to one meetings, including return to work.
Customer Service Advisor
Dealing with all billing, viewing and general customer enquiries over the digital and analogue Sky Television platforms within Sky’s Customer Service Contact Centre, providing excellent customer service and first time resolution wherever possible.
Hr Assistant
Delivering high quality and consistent HR support, advice and guidance to Line Managers and employees across the full HR spectrum and employee lifecycle, referring to Council personnel policies to ensure consistency and best practice;Assisting with the preparation of materials relating to disciplinary and grievance hearings, occupational health referrals.
Colleagues at Sky
Other employees you can reach at sky.com. View company contacts for 24780 employees →
Debbie Robinson
Colleague at SkyLondon, England, United Kingdom, United Kingdom
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LJ
Liam James Cullen
Colleague at SkyBlanchardstown, Fingal, Ireland, Ireland
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SK
Stavros Kontopanos
Colleague at SkyCrowthorne, England, United Kingdom, United Kingdom
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GC
Genny Caligione
Colleague at SkyGreater Naples Metropolitan Area, Italy
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KR
K R
Colleague at SkyBath, England, United Kingdom, United Kingdom
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NP
Nicola Phillips
Colleague at SkyUnited Kingdom, United Kingdom
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ES
Eduardo Strada
Colleague at SkyMexico City, Mexico, Mexico
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MG
Margarita Gutierrez Vazquez
Colleague at SkyVeracruz, Veracruz, Mexico, Mexico
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TF
Tyson Fury
Colleague at SkyNewcastle Upon Tyne, England, United Kingdom, United Kingdom
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EC
Elisha Cunningham
Colleague at SkyGreater London, England, United Kingdom, United Kingdom
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Frequently asked questions about Grant Macfarlane
Quick answers generated from the profile data available on this page.
What company does Grant Macfarlane work for?
Grant Macfarlane works for Sky.
What is Grant Macfarlane's role at Sky?
Grant Macfarlane is listed as Senior Employee Relations Consultant at Sky.
What is Grant Macfarlane's email address?
AeroLeads has found 1 work email signal at @sky.com for Grant Macfarlane at Sky.
What is Grant Macfarlane's phone number?
AeroLeads has found 1 phone signal(s) with area code 203 for Grant Macfarlane at Sky.
Where is Grant Macfarlane based?
Grant Macfarlane is based in Greater Edinburgh Area, United Kingdom, United Kingdom while working with Sky.
What companies has Grant Macfarlane worked for?
Grant Macfarlane has worked for Sky and The City Of Edinburgh Council.
Who are Grant Macfarlane's colleagues at Sky?
Grant Macfarlane's colleagues at Sky include Debbie Robinson, Liam James Cullen, Stavros Kontopanos, Genny Caligione, and K R.
How can I contact Grant Macfarlane?
You can use AeroLeads to view verified contact signals for Grant Macfarlane at Sky, including work email, phone, and LinkedIn data when available.
What skills is Grant Macfarlane known for?
Grant Macfarlane is listed with skills including Team Management, Customer Experience, Human Resources, Event Planning, Project Delivery, Customer Service, Leadership, and Performance Management.
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