• Lead and manage a team of 40 technicians and 5 direct reports within the Scottish Water Leakage Delivery framework, ensuring efficient operations and consistently meeting leakage reduction targets.• Foster strong, collaborative relationships with clients and stakeholders to ensure successful project outcomes and client satisfaction.• Implement strategic plans to achieve seasonal KPIs, directly contributing to the client's overall leakage reduction objectives.• Drive process improvements through the development of advanced KPI reporting tools and project dashboards, enhancing operational efficiency and decision-making.• Oversee HR functions, including recruitment, performance management, and the development of high-performing teams.