Grant Mcclellan Email & Phone Number

Fairport, NY, US

Rochester, New York, United States

Rochester, New York, United States

Oversees all aspects of HR outsourcing to ensure the highest level of service to our clients. Accountable for attaining the annual P&L revenue goal for the business unit, and the development and adherence to the annual operating budget for this organization.Oversees and becomes directly involved in the recruitment of superior talent. Recruits, selects.

Rochester, New York Area

• Leads a department of five service and ops teams focused on providing Human Capital Management services to America's businesses.
• Facilitates an environment of cooperation, communication, and support between product areas and all partners including; Sales, HR Services Region Managers, and Product Management
• Ensures annual goals (e.g., revenue, client satisfaction) are met
• Ensures that all product areas are compliant with company policy and procedures. Recommends operational changes in response to changing conditions to ensure compliance.
• Coordinates and develops service and ops strategies for new product, employee/client retention, and basic service expectations to ensure that departmental goals are established.
• Designs/implements improved processes or operational policies to ensure a quality client experience.

Rochester, New York Area

• Supervises a team of HR professionals who advise clients, both internal and external, on employment law and Human Capital Management:
• Utilizes employment law and Human Resources knowledge and technical expertise to resolve internal, field office, and client issues
• Ensures that quality service is provided to both the field offices and clients.
• Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development.
• Monitors quantitative call center statistics, including service level to make adjustments to telephone coverage staffing as necessary. Generates, evaluates, and distributes individual and team reports.
• Identifies and implements processing efficiencies.

Rochester, New York Area

Consult with clients on federal and state labor law compliance, employee relations, and HR best practices. Implement strategies to effectively manage recruiting, retention, and benefits administration. Advise clients on termination, turnover management, and risk mitigation.Build and maintain client relationships through reliable advice and unparalleled.

Rochester, New York Area

Acted as an HR resource and consultant to a client base of small to mid-size businesses. Educated clients about employment laws on a federal and state level impacting their operations. Counseled clients regarding employee relations issues (i.e. hiring, performance management, and termination) and advised on HR best practices.

Inside sales position focused on lead generation. Contacted small to mid-sized business owners to create interest in Paychex products and services.

Master Of Business Administration - Mba, 4.0

Bachelor Of Science (B.S.), Labor And Industrial Relations

Activities and Societies: Seal and Serpent Society Industrial and Labor Relations

Associate Of Arts (A.A.)