Grant Mcclellan Email & Phone Number

Fairport, Ny, Us

Rochester, New York, United States

Rochester, New York, United States

Oversees all aspects of HR outsourcing to ensure the highest level of service to our clients. Accountable for attaining the annual P&L revenue goal for the business unit, and the development and adherence to the annual operating budget for this organization.Oversees and becomes directly involved in the recruitment of superior talent. Recruits, selects, hires and evaluates performance of personnel to ensure departmental needs are handled. Facilitates an environment of cooperation, communication, and support between product areas and all partners including; Sales, HR Field Service, and Product Management by building and maintaining positive working relationships and ensuring established standards are met.Collaborates with business partners including HR Services, Sales, and Operations to ensure that departmental needs are represented appropriately.Participates in overall HR Services Organization strategies for new product, employee/client retention, and exceptional service expectations to ensure that departmental goals are established.Analyzes, evaluates, and recommends improvements to existing Services to ensure that the product meets changing client needs.Develops expert knowledge of the Paychex service technology platforms and helps develop the optimal approach to migrating and onboarding new and existing clients to the platforms.Develops top talent within the divisions and is intentional about identifying those candidates for leadership development training. Develops the staff for advancement through career development, training and other resources available for professional development.

Rochester, New York Area

Leads a department of five service and ops teams focused on providing Human Capital Management services to America's businesses.• Facilitates an environment of cooperation, communication, and support between product areas and all partners including; Sales, HR Services Region Managers, and Product Management• Ensures annual goals (e.g., revenue, client satisfaction) are met• Ensures that all product areas are compliant with company policy and procedures. Recommends operational changes in response to changing conditions to ensure compliance.• Coordinates and develops service and ops strategies for new product, employee/client retention, and basic service expectations to ensure that departmental goals are established.• Designs/implements improved processes or operational policies to ensure a quality client experience.• Directs staff to ensure timely and accurate resolution of client escalations to meet established guidelines.• Represents all product areas on high-exposure or high-impact teams/projects to ensure that departmental needs are met and that actions of the team are aligned with departmental goals.• Develops and coordinates operational and service activities for all product areas to ensure that workload planning and work schedules support the needs and objectives of the organization.• Develops and maintains business continuity operating plans and policies• Keeps abreast of trends and changes in unemployment insurance and employment law regulations.• Recruits, selects, hires, and evaluates performance of personnel to ensure that all departmental needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.• Prepares the capital and operating budgets for the cost center(s) and analyzes interdepartmental reports as they relate to the cost center(s). Achieves cost center projections through labor expense and administrative expense controls.

Rochester, New York Area

Supervises a team of HR professionals who advise clients, both internal and external, on employment law and Human Capital Management:• Utilizes employment law and Human Resources knowledge and technical expertise to resolve internal, field office, and client issues• Ensures that quality service is provided to both the field offices and clients.• Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.• Monitors quantitative call center statistics, including service level to make adjustments to telephone coverage staffing as necessary. Generates, evaluates, and distributes individual and team reports.• Identifies and implements processing efficiencies.• Acts as departmental lead for high-exposure or high-impact teams and projects to ensure that department needs are met and actions of the team are in line with departmental goals.• Resolves high-impact processing and service issues, including escalated client complaints and rush processing• Assists with the management of the capital and operating budgets for the functional area and analyzes interdepartmental reports as they relate to the cost center(s). Achieves cost center projections through labor expense and administrative expense controls.• Monitors attainment of goals and takes corrective action as necessary to meet established goals.• Develops and maintains strong relationships with internal clients and partners to facilitate issue resolution when necessary.• Assists with outside vendor negotiations regarding contracts, pricing, and services to ensure successful negotiations.

Rochester, New York Area

Consult with clients on federal and state labor law compliance, employee relations, and HR best practices. Implement strategies to effectively manage recruiting, retention, and benefits administration. Advise clients on termination, turnover management, and risk mitigation.Build and maintain client relationships through reliable advice and unparalleled client service. Foster client retention by continually assessing business needs and implementing products and services the client derives value from.

Rochester, New York Area

Acted as an HR resource and consultant to a client base of small to mid-size businesses. Educated clients about employment laws on a federal and state level impacting their operations. Counseled clients regarding employee relations issues (i.e. hiring, performance management, and termination) and advised on HR best practices.

Inside sales position focused on lead generation. Contacted small to mid-sized business owners to create interest in Paychex products and services.

Master Of Business Administration - Mba, 4.0

Bachelor Of Science (B.S.), Labor And Industrial Relations

Activities and Societies: Seal and Serpent Society Industrial and Labor Relations

Associate Of Arts (A.A.)