-Developed and implemented robust IT policies and procedures to ensure operational excellence and compliance.-Assumed responsibility for all hardware and SaaS vendors: procurement, evaluation, budgeting and cost management. Significantly reduced IT budget in 2023. -Successfully implemented Kanban methodology using Wrike Project Management, streamlining IT project prioritization for the upcoming year.-Established formalized risk assessment procedures, providing executive leadership with mitigation options while tracking progress upon completion.-Implemented SCIM provisioning where applicable, ensuring efficient and automated user provisioning / de-provisioning for enhanced productivity and security.

• Led the implementation of improvements in AWS architecture, including account management using AWS Organizations, disaster recovery planning, IAM policies, regular EC2 patching, and optimized VPC configurations, to enhance security and increase efficiency.• Engineered process of utilizing AWS to implement a cloud based storage solution for a remote multimedia marketing team. Solution required housing a large amount of data that could be transferred very quickly while still being cost effective. • - Enrolled critical business applications into Single Sign-On (SSO) using Azure Active Directory, enhancing security and user experience for seamless access.• Implemented intranet governance solution increasing the organization's cloud storage secruity posture

• Engineered and implemented a comprehensive SharePoint-based intranet solution for the organization. Began migration from an outdated on-premise network drive to a more secure and efficient cloud-based platform utilizing SharePoint. Ensured that the intranet was designed to meet the specific needs of the organization, including robust document management, user-friendly navigation, and advanced search functionality. Additionally, I provided training and support to end-users to ensure a smooth transition and successful adoption of the new system. • Developed and deployed a desk reservation application for return to office utilizing the Microsoft Power Platform, fully integrating with Microsoft Teams and providing a map-based user interface for selecting and reserving preferred desks, promoting safe distancing and optimizing workspace utilization.• Led the management of O365 administration, implementing continuous improvement and providing tier 3 desktop support.• Initiated the enrollment drive for devices into Intune Mobile Device Management (MDM) for enhanced device management and security purposes.• Created and maintained knowledge base articles for end-users and internal processes.• Implemented automation of notifications and report generation using Power Automate

• Led the successful transition of the organization from a 100% on-premise working environment to a fully remote setup by migrating desktop systems to laptops.• Proactively identified and resolved user issues by analyzing root causes and implementing solutions to prevent reoccurrence.• Contributed to the successful completion of infrastructure projects, new hire on-boarding, and building and configuring machines while working with multiple urgent and conflicting deadlines.• Implemented an asset management system by streamlining the existing spreadsheet, migrating it to Sharepoint, and creating a team-compatible application for more efficient data logging.• Developed and implemented standards and policies to optimize workflow and efficiency.

• Provided technical assistance to users for hardware and software issues and efficiently managed service tickets using ServiceNow• Conducted warranty repair work on PCs and equipment• Successfully led project teams in the planning, implementation, and installation of data center and Point-of-Sale equipment, ensuring timely completion and meeting all project objectives. • Managed time and workflow for individual client cases in accordance with SLA requirements• Performed repair work on printers• Troubleshot and configured phone systems (Avaya, Cisco)• Identified and resolved technical issues with Point-of-Sale computer systems and equipment.

• Utilized VBA programming to enhance and optimize the functionality and accuracy of spreadsheets, resulting in improved data analysis and decision-making capabilities.• Assisted with migration to SAP• Completed Johnson Controls materials certification via online portal• Gained proficiency with ERP Software systems (QAD MFG/PRO)• Created bills for outgoing shipments• Audited and received bills into ERP system• Completed daily cycle counts

• Supervised a team of employees on the shipping and receiving docks • Established and maintained positive relationships with corporate customers through effective communication and collaboration, proactively identifying and addressing any shortages or issues• Completed Annual Inventories• Created invoices for outgoing shipments• Audited all receiving receipts• Completed Internship Projects