• Working onsite and remotely• Liaising with external companies to resolve communication issues • Dealing with issue relating to the internal phone system • Resolving hardware issues and replacing components• Resolving software issues and installing - configuring necessary software • Configuring hardware suitable for customer needs – building laptops to particular specifications • Answering the phones to external and internal customers• Logging calls to Helpdesk software – either over the phone or via e-mail • Responsibility for stock control, including signing out equipment and conducting stock counts • Ensuring that a high standard of Customer Service and satisfaction is maintained at all times• Responsibility for project management of a number of crucial initiatives – Deploying windows 7 to laptops and classrooms• Time Management of own work load• Support within a school environment face to face and remote • Checking of work systems for viruses• Maintenance of IT and Technical equipment.• Performing site visits to other schools to offer additional support.• Supporting and administrating Windows 8 and office 365

• Working with AD – monitoring accounts, unlocking and resetting passwords, opening/closing accounts.• Liaising with external companies to resolve communication issues • Dealing with issue relating to the internal phone system • Resolving hardware issues and replacing components• Resolving software issues and installing - configuring necessary software • Configuring hardware suitable for customer needs – building laptops to particular specifications • Answering the phones to external and internal customers• Logging calls to Helpdesk software – either over the phone or via e-mail • Responsibility for stock control, including signing out equipment and conducting stock counts • Ensuring that a high standard of Customer Service and satisfaction is maintained at all times• Responsibility for project management of a number of crucial initiatives – Deploying windows 7 to laptops and classrooms• Time Management of own work load• Support within a school environment face to face and remote • Checking of work systems for viruses• Maintenance of IT and Technical equipment.• Performing site visits to other schools to offer additional support.

• Working with AD – monitoring accounts, unlocking and resetting passwords, opening/closing accounts.• Liaising with external companies to resolve communication issues • Dealing with issue relating to the internal phone system • Resolving hardware issues and replacing components• Resolving software issues and installing - configuring necessary software • Configuring hardware suitable for customer needs – building laptops to particular specifications • Answering the phones to external and internal customers• Logging calls to SySaid – either over the phone or via e-mail • Responsibility for stock control, including signing out equipment and conducting stock counts • Ensuring that a high standard of Customer Service and satisfaction is maintained at all times• Responsibility for project management of a number of crucial initiatives – rolling out office 2010 at head office • Time Management of own work load• Support of over 50 sites in UK and Dubai – face to face and remote • Checking of work systems for viruses• Maintenance of IT and Technical equipment.• Monitoring, Mentoring and supervision of IT apprentices with IT department• Performing site visits to offer additional support.

In this role, I was an Apprentice learning about IT and studying for the various exams and diplomas. They were demanding but I keep focused on the task in hand and always did an excellent job. In this role the type of work we have been doing for the diplomas consisted of setting up virtual networks, maintenance, setting up certain software applications such as AVG antivirus, replacing hardware and working out expenditure and logging customer complaints. The exams I have passed have given me an extended knowledge in Windows 7 and Windows XP operating systems. During my apprenticeship I undertook some work on behalf of an international charity - I successfully lead a team of 5 people which resulted in the deployment of two boxes, full of over £100 of equipment for a country going through a disaster.