Grant Morrison Email & Phone Number

United Kingdom

Warrington, England, United Kingdom

Warrington, United Kingdom

Warrington, United Kingdom

• Make a high volume of outbound calls to generate leads suitable for a property survey by probing potential customers with scripted questions
• Develop knowledge of a range of third party products and services relating to property maintenance and the confidence to talk potential customers through these
• Took a grasp of sales objections and how to overcome negative responses from potential customers
• Improved personal pitch, tone and delivery, attempting to adapt to the tone of each potential customer whilst building a rapport and taking into account their surroundings
• Put bites through in house system with notes of work done previously, who I have spoken to as well as any administrative fields for follow up call
• Contribute to a high tempo working environment, keeping myself personally energetic and supporting colleagues around me

Warrington, United Kingdom

• March 2018 - July 2018 CPMCustomer Advisor (Customer Service & Complaints) Complaints
• Resolve detailed customer account queries escalated from Customer Service left without resolution
• Take responsibility for complaints assigned to myself by keeping administration logs and accurate notes of each complaint
• Make outbound calls/emails to contact customers with suitable resolutions within the guidance set internally and through the client
• Use my judgement to propose and make goodwill gestures based on the merit of each individual complaint
• Take Supervisor/Escalated calls from Customer Service on behalf of management when required

Warrington, United Kingdom

- To provide customers with a professional service via telephone, email and live chat in relation to their associated Betfred accounts.- Carry out any administration in connection to the role such as complaints and self-exclusions.- Ensure that customer account adjustments are dealt with accurately.- Understand fully and comply with the key objectives of.

Warrington, United Kingdom

• To provide customers with a professional service via telephone, email and live chat in relation to their associated Betfred accounts.
• To resolve all customer queries professionally in line with agreed KPI’s, ensuring that any escalations are raised promptly to maintain customer satisfaction.
• Process withdrawal and deposit requests on behalf of customers
• Carry out any administration in connection to the role IE complaints and self-exclusions.
• Ensure that customer account adjustments are dealt with accurately.
• Understand fully and comply with the key objectives of the Gambling Commission.

Warrington, United Kingdom

- Provide communications to customers to improve turnover for the Betfred and Totesport brand. - Meet key KPIs in relation to turnover, measured cost and customer impact. - Reporting, ensuring accountability. - Remain flexible to ensure communications are sent at adequate times to correctly targeted segments. - Ensure customer segments are up to date..

Warrington, United Kingdom

- Provide communications to customers to improve turnover for the Totesport brand. - Meet key KPIs in relation to turnover, measured cost and customer impact. - Reporting, ensuring accountability. - Remain flexible to ensure communications are sent at adequate times to correctly targeted segments. - Ensure customer segments are up to date. - SMS/PUSH.

Warrington

• To provide customers with a professional service via telephone, email and live chat in relation to their associated Betfred accounts and retail experiences.
• To resolve all customer queries professionally in line with agreed KPI’s, ensuring that any escalations are raised promptly to maintain customer satisfaction.
• Process withdrawal and deposit requests on behalf of customers
• Carry out any administration in connection to the role i.e. logging retail deposits and withdrawal calls, customer retail complaints and self-exclusions.
• Ensure that customer account adjustments are dealt with accurately.
• Understand fully and comply with the key objectives of the Gambling Commission.

Warrington, United Kingdom

- Place bets correctly on behalf of customers - Understand bet types, prices.- Liaise with various departments such as Trade, CS. Content.