Listened intently to customers to identify upselling opportunities.Achieved company targets by implementing successful sales strategies.Verified and reviewed completed contracts to maximise customer satisfaction.Built exceptional customer satisfaction by delivering friendly service.Processed reservations on internal booking system for accurate recordkeeping.Followed brand guidelines to provide consistent customer experience.Exhibited first class customer follow-up support for enhanced service.Resolved customer issues and complaints with quick-thinking problem-solving.Overcame customer objectifications to maximise conversions.Cold called customers to build lead database.

Assisted colleagues troubleshoot problem claims using expert knowledge in Audi and Volkswagen.Maintained comprehensive dialogue with insurers and clients, keeping all parties appropriately informed.Followed internal claims processing procedures, ensuring high-quality assurance standards.Delivered on individual performance targets, department KPIs and SLAs.Efficiently organised claim files using SAGA/2.Consulted with owners to discuss assessments and answer questions.Prepared reports explaining assessment results and outlining methods used.Assisted with claims processing and coordinating necessary documentation.