TEFL Teaching. Teaching remotely but relocating January 2024.

Warranty Administrator Submitting Claims for pre approval and Costing once Approved. Costing all claim work as well as sending photos and dealing with Head Office

Booking clients in telephonicallyCapturing all clients information and loading it on DMS if its a new client if the client has been there before I update accordingly after confirming the details with the client as per LIS Audi StandardsPreparing jobcards for the next day.Creating Maintenance tables via ELSA Pro for all Cash and Freeway Plan clients.Creating DISS Tickets for all repairs via ELSA Pro.Printing Service History via iPartner.Tracking workshop hours booked to workshop hours costed and reporting any deviations to Service Manager.Costing of all Service and Repair work for the day.Submitting labour operations from Elsa Pro.Tracking all jobs per hour on jobcards.Making sure that DISS's are loaded correctly for repairs.Submitting all warranty claims via Saga/2.Creating all 1CS Claims to the Audi Regional Service Manager.Checking eligibility of Audi Goodwill claims.Checking all warranty claims in payment tabs, rejected tabs and correcting if deemed possible by Audi South Africa.Booking all collections of parts to be sent to Warranty Parts Return Centre.Checking of Warranty KPI's for Warranty Rejections rates and payment rates and reporting to Service Manager of any deviationsFollowing up on all Resolve Complaints and assisting with changing of scores and handling the customers query for the score to be changed before IPSOS contacts them and prioritising customers complaint.

Booking clients in telephonicallyCapturing all clients information and loading it on DMS if its a new client if the client has been there before I update accordingly after confirming the details with the client as per LIS Audi StandardsPreparing jobcards for the next day.Creating Maintenance tables via ELSA Pro for all Cash and Freeway Plan clients.Creating DISS Tickets for all repairs via ELSA Pro.Printing Service History via iPartner.Tracking workshop hours booked to workshop hours costed and reporting any deviations to Service Manager.Costing of all Service and Repair work for the day.Submitting labour operations from Elsa Pro.Tracking all jobs per hour on jobcards.Making sure that DISS's are loaded correctly for repairs.Submitting all warranty claims via Saga/2.Creating all 1CS Claims to the Audi Regional Service Manager.Checking eligibility of Audi Goodwill claims.Checking all warranty claims in payment tabs, rejected tabs and correcting if deemed possible by Audi South Africa.Booking all collections of parts to be sent to Warranty Parts Return Centre.Checking of Warranty KPI's for Warranty Rejections rates and payment rates and reporting to Service Manager of any deviationsFollowing up on all Resolve Complaints and assisting with changing of scores and handling the customers query for the score to be changed before IPSOS contacts them and prioritising customers complaint.