I assist individuals or businesses to achieve their short-term and long-term financial goals. I assess a client’s financial needs, including retirement, savings, homebuying, donations, budgeting, debt reduction, or generating income. In addition to helping clients achieve their goals, I coach and guide them to understand the strategies behind investment decisions such as portfolio options, tax laws, and insurance factors.

• To provide and administration and Human Resources Management function with regards to all Operations, Field and Fleet staff in the ILIOS Travel Cape Town Branch• Ensure that all employees comply with the Company PPM and the Disciplinary Code• With the assistance of the HRM and in consultation with the National Operations Manager maintain a fair and consistent progressive Discipline System• Issue warnings• Performance Discussions• Organize Disciplinary Enquiries• Manage the Grievance Procedure• Obtain traffic fine deduction information from the Reconciliations Clerk and manage these deductions in terms of the Traffic Fine Policy and Procedure• Obtain petty cash issued from the OPS team and manage any salary deduction administration, if necessary.• Monitor and ensure that all working hours, breaks and overtime are done in accordance with the BCEA and SARPBAC Agreement• Ensure that the rosters are received in advanced and monitor changes on a weekly basis by comparing it to the T&A system.• Check the rosters prior to them being issued to ensure that all staff have been given the statutory number of off days and that all days owing, where possible have been given back• Query inconsistencies with OPS and ensure corrections have been done• Authorize overtime weekly• Make him/herself available for interviews as arranged by ILIOS Travel HR Department and prepare all relevant paperwork for the interviews

• Making sure that all client managers and department heads are satisfied with our service delivery• Making sure that all staff grievances and complaints/issues are effectively dealt with• Making sure that timesheets are managed correctly• Making sure all invoices are distributed and signed/ authorized correctly, accurately and on time• Making sure that all reporting is correct and on time• Making sure all instruction given to me by Foundation management are carried out effectively and accurately

• Set departmental annual plan• Assist with setup of annual budget and occupancy projections• Cost management in terms of team budget pertaining to salary and manning• Monitor food costs, beverage costs, P&L per outlet• Capex draft planning• Conduct full SALT analysis and react towards guest feedback• Train staff and ensure brand standard maintained consistently• Understand QA reports and QA targets• Succession planning and talent reviews.• Have a full understanding of brand standards• Full knowledge of brand products• Upselling and train team members on program• Stock taking and management thereof• Welcome regular guests and report back• Manage every VIP function

• Training - all front office staff pertaining to telephone handling, reception (check in/out, banking), brand standards and ensure a high morale working environment. • Revenue – Up selling is one of my portfolios to which I train reception staff to up-sell accommodation to maximise revenue. I am responsible for training, record keeping, reports and motivating team.• Staff – as the duty manager I am responsible for all front office staff including switchboard, guest services, concierge, and bellman to ensure effective and excellent service whilst on duty.• Night Audit – undergone extensive training and complete 1 week of night audit a month as well as being the duty manager and ensure all staff complete their duties at night. Security, Housekeeping, Maintenance, Front Office. • Blue Energy – Hilton community and team member program to which my portfolio is Guest Relations, I ensure guests relationships with the hotel is evident and the communication is clear so as to improve service and culture of staff.• HHonors Loyalty Card – train staff on Hilton guest enrolments and ensure team achieves monthly targets. • House Accounts - I ensure house accounts are cleared on a daily basis and procedures are followed. Also ensuring house account balances are kept at a minimal and all accounts are cleared in 3 days.• Reservations – Ensure reservations are made correctly pertaining to billing.• Room allocations – complete on a daily basis as well as group preparations. Ensure all VIP guests are greeted and happy.• Stock Control – Ensure all stocks are controlled and par levels for stationery is in order. • Banking – complete all banking daily; ensure all allowances are captured accurately.• Reports – compile duty manager reports, report to General Manager as to occurrences.

Guest RelationsReceptionist

• Staff – reception staff and ensuring tasks are completed timorously and accurate.• Billing – ensuring all billing instructions on reservations are correct.• Groups – prepare all group arrivals, room allocations and billing.• City Ledgers – all groups and F.I.T city ledgers are completed.• SPG Loyalty – ensure high enrolments and system matches reservations• Invoices – send invoices to agents, guests• Commissions – ensure commissions are paid to agents.

• Reservations – completing reservations via the various mediums.• Billing – charge all prepayment reservations.• Overbooking – Manage all overbooking in the hotel and ensure it is kept at a minimum.• Arrivals – ensure arrivals are checked for the following day ensuring all payment methods are captured. • Airlines/ Groups – ensuring all rooming lists are correct, billing and routing to accounts are in order and liaison officer for KLM, Lufthansa, Bosa, Viaggidea