Grant Parsons Email and Phone Number

- Finished in the top 15% of performance metrics 25 weeks - Placed in the top 5% of performance for 15 weeks- Consistently performed in the highest ranking (out of five) for impressions per hour, seconds spent wrapping up an interaction, time spent taking interactions, and acceptance rating- Assisted and coached existing employees in my same position to know what to do in difficult and unknown situations - Mentored, assisted, and instructed new employees to know what to do in difficult and unknown situationsAbout the job:> Educate and assist Shoppers in their journey> Utilize email, chat, and phone in communication with members and shoppers> Collect customer feedback, and make suggestions for new features> Troubleshoot and report app bugs and issues> Monitor and lead operations flow from order creation to delivery> Exercise judgment to decide how best to handle order issues> Quickly solve unexpected problems and ensure orders are accurate and on time

Research and consolidate to present it to the Marketing Manager - Fan Referral system; Brand Awareness survey; B2B website page creation; New structure of emails to receive higher open and click through ratesAnalyze data and create seven monthly website reports collaborating with six marketing team membersSet up and established relationships with professors for guest presentations to introduce Clutch! to college students at Alabama, Auburn, Samford, UAB, Birmingham Southern, and Jacksonville StateSought guidance from Marketing Manager and took initiative to learn more about creating a Google Ad campaignCreated a CTA social media post for Instagram, Facebook, Twitter, and LinkedIn for followers to comment their estimate on how many Clutch! buttons were in a container. Winner received Clutch! merch.

When the Alliance of American Football (AAF) league was an active football league, I was on the promotions team for the Birmingham Iron, one of the 8 teams in the league. I worked every home game (5) that was hosted at Legion Field in Birmingham. Showed up 4 hours before game time along with the 4 other promotions team members. My responsibilities were coordinating the national anthem singer, color guard, and honorary Iron Hero of the Game. The fan tunnel gauntlet the Iron players would run through required a lot of micromanaging kids and parents to know where to be, what to wear, and when to be there. An hour before each game started, I was the only one to work with the Red Hat on the field. I would stand next to the Red Hat on the sidelines for each minute of the game. The Red Hat would tell me when we were going to a break (after a punt, TD conversion, turnover, etc.), and I would relay the upcoming break and duration to the promotions team so they knew which promotion to display on the video board during the commercial break. If you want to know more, feel free to message me!

Assigned to different stations throughout the Samford Football stadium and the Basketball arena as well for athletic competitions to scan tickets or usher the games.

Responsible for 10-14 campers for an entire week. I lead bible studies, showing them through example of how to follow God. I coached campers in basketball leading them in drills to enhance their skills.

In charge of scheduling, maintaining, preparing meals, keeping track of inventory, running events and meetings through sound system controls, lead groups in team building activities, and teach outdoor education classes,

Responsible for cleaning trash around home lots to give a sense of cleanliness for the company. I worked independently and was promoted for showing initiative.