Grant Register Email and Phone Number

Lead planning, budgeting, monitoring, and reporting for various design and technical projects, including gathering and analyzing requirements to ensure project objectives align with stakeholder expectations. Act as a bridge between upper management, stakeholders, and cross-functional teams to ensure seamless communication and collaboration. Utilize cutting-edge project management software for comprehensive tracking of costs, tasks, time, and project progress, leveraging detailed requirements to guide project milestones and deliverables.

Led comprehensive operations for a nationwide luggage-shipping startup, overseeing numerous critical functions. Spearheaded initiatives that resulted in a 20% revenue increase to over $500,000 within the first 6 months. Strategically managed FedEx and UPS partnerships, solving logistics and delivery issues, and implementing a new delivery method that saved approximately 75% in costs for a specific advanced reservation program. Conducted interviews, made hiring decisions, and provided training for the entire company. Ensured a consistently high level of service across all locations by standardizing processes and holding employees accountable. Analyzed financial data to assess the health and success of initiatives and lines of business. Made strategic recommendations based on data insights.

Managed operations and market activities exclusively in the state of Utah. Successfully negotiated and signed partnership agreements with Solitude Ski & Summer Resort, Abode Luxury Rentals, Stein Eriksen Residences, Ski Butlers, and Deer Valley Rentals. Implemented new package-tracking software for efficient tracking and delivery and developed the blueprint for executing this program resort-wide at Deer Valley. Led sales efforts and ensured high levels of customer satisfaction, while representing TripHero at local marketing events. Tracked and managed shipments, identified and resolved logistics issues, and handled accounting and invoicing for partners and customers.

Led a sizable team in formulating and executing season pass and ticket sales strategies, contributing to streamlined resort services, enhanced offerings, and improved guest experiences. Worked closely with internal and external partners to develop a new e-commerce season pass and ticket sales store, and successfully transitioned an underutilized activity center into the innovative Snowbird Mountain Guides, offering a diverse range of activities such as heli-skiing, cat skiing, and snowshoeing. Developed and implemented a season pass pre-fulfillment program, significantly reducing guest wait times in-resort. Pioneered the mountain’s inaugural summer season of waiver collection, achieving over 60% participation in the first year. Implemented a more dynamic pricing model, resulting in a 15% increase in ticket yield.

Headed up one of the company’s busiest and most dynamic operations, consistently leading the resort in premium product sales and strategically shaped the guest experience through innovative initiatives. Established and led a groundbreaking innovation team dedicated to identifying signature ski runs, enhancing guest experiences, and reinforcing the resort’s brand. Drove a substantial 40% revenue increase in summer business from 2015 to 2016, followed by an additional 21% increase from 2016 to 2017. Implemented optimized training methods and streamlined communication strategies, resulting in annual labor cost savings of up to 16%. Earned top scores in employee engagement, surpassing industry standards in all 11 recognized fields.

Created and introduced an electronic tracking system that fielded and addressed over 25,000 customer access issues annually, across all resorts, successfully eliminating 2,500 issues in the 2013-14 season and nearly double that by the 2017-18 campaign. Co-created and led the resort-wide Scanning Best Practices group for three years, establishing enduring protocols. Trained over 50% of my fellow Scanning Managers at newly acquired resorts, nationwide. Implemented a groundbreaking “Voucherless” initiative, significantly reducing guest grievances and pain points in the Ski School department. Achieved an outstanding 98.87% scan capture rate, surpassing the company goal of 98.5%. Earned the prestigious “Game Ski” award for overall departmental excellence during the 2014-15 season