- Led the launch of StandOut for 16 ministries in Trinity Health, with 57,700 unique colleagues participating - Analyzed StandOut data, discovering an 18% improvement in retention for 50 teams using StandOut (a projected savings of $1 million) and an improvement in % Fully Engagement score of 23% for Tier 2 teams and 69% for Tier 3 teams- Launched seven Engagement pulses, including defining audiences, analyzing response rates and data trends; - Trained and certified 36 StandOut facilitators; facilitated 32 StandOut Team Leader trainings for 1,250 leaders. Dramatically revised experience reducing the training time from 8 hours to 6- Built executive sponsorship for engagement, including presenting to Executive Leadership Team five times - Designed and created 50 communication templates and tools for Leads and Team Leaders to use- Co-led seven Engagement and Safety surveys, partnering with Executives throughout Trinity Health to achieve an increase from 3.94 to 4.03 over four surveys; averaged 75% response rate, gathered opinions from 460,000 colleagues- Co-led seven survey results debriefing and action planning processes; 23,859 teams (94%) shared results, 20,065 teams created action plans (92%), and 12,096 teams completed action plans (60%)- Developed 100+ templates and resources for survey communication widely used across Trinity Health- Co-led three engagement and safety RFP processes, contracting with four vendors - Created a 2.5-hour Manager Influence, Presence, Resilience, Recognition, and Engagement experience, facilitating 13 sessions for 1,000 managers for six ministries

- Led the first recognition toolkit team, researching best practices for 30 hospital systems, taking internal partnerships to a new level of collaboration, developed eight leader tools, created and co-facilitated a rollout for 200 leaders across four divergent groups- Led the first recognition inventory for 30 hospital systems, including best practice and recognition research, identifying themes and analyzing trends, and creating four resources- Overhauled the Engagement website, adding sections on recognition, best practices, research, and stories- Conducted team assessments, created team experiences, and facilitated for 17 teams, including creating and facilitating new learning modules for stress management and setting expectations - Created new strategic planning process focused on strengths, opportunities, current state, and ideal state (based on SOAR methodology) – facilitated two half-day sessions with leadership teams and one full-day session with a systemwide nursing council within a month of launch- Led the implementation of two engagement pulse survey fieldings, averaging 800 participants- Led the design and facilitation Engagement Collaborative Team experience, and a clinical shadowing experience (observation, senior leader discussions, debrief)- Created engagement survey harmonization analysis with three action scenarios and identifying organizational costs (time, money)- Created 16 Engagement Buzz best practice e-mails for 150-200 leaders to use- Facilitated new associate orientation sessions for 1,100+ associates, including engagement and diversity and inclusion modules- Conducted PROSCI sponsorship analysis for four CNOs; gained their buy-in regarding sponsorship roles and next steps for strategic nursing goals project- Trained by Blue Mesa to facilitate New Leader Integration experiences; co-facilitated two Executive sessions- Obtained PROSCI certification

- Led five engagement survey fieldings, averaging 6,500 participants; results include a Gallup Grand Mean increase from 3.79 to 4.07, and a 40% and 29% HR Solutions Actively Engaged score- Influenced senior leaders in team/1:1 settings, building buy-in, coaching, and encouraging action - Led four engagement action planning initiatives for 500 teams, with a 94% plan creation rate- Led engagement action plan implementation measurement, with a 85% success rate- Coached 30 teams, identifying performance gaps and creating action plans- Led engagement focus group process, selecting teams for 155 sessions, facilitating/co-facilitating 100 sessions, and presenting results/recommendations to senior leaders- Led Strategic Survey Alignment initiative, aligning coaching, analysis, results rollout, and communication across Patient Satisfaction, Culture of Safety, and Associate Engagement- Led Engagement Communications Workgroup, creating 40 templates for use by 47 hospitals- Partnered with Diversity and Inclusion Council to review survey results and discuss next steps- Conducted cost-saving analysis, identifying $12 million (engagement productivity) and $11 million (retention) by moving to industry 90th percentile- Trained 500 managers multiple times in engagement methodologies, results, and tools - Created strategic engagement roadmap, engagement risk model, methodology for coaching resource allocation, tenured vs. new leader behavior model, and improved survey analysis tools- Led onboarding redesign, implementing a four-phase experience where 85% of 2,500 participants selected the highest score on the excited to work question- Facilitated orientation (including modules on engagement and diversity and inclusion) for thousands of associates- Managed a $160K annual budget

- Created and implemented Live Your Whole Life (LYWL) marketing plan, reaching 4,600 employees in 18 months- Expanded LYWL wellness events from 3 to 11, increasing employee participation 160%- Developed reporting metrics for LYWL, demonstrating a $300K annual savings- Spearheaded tobacco-free project implementation on compressed timeline; $205K budget and three FTEs approved- Re-created and launched stress relief program; served 800 employees, a 60% increase- Implemented walking program for 2,900 employees (a 580% increase), including developing marketing strategies, online resources, and distribution - Led creation of two e-newsletters, reaching 5,000 employees five times per year- Managed a $85K annual budget- Presented strategies at four conferences

- Developed and implemented marketing strategies (including six media channels and a themed campaign) resulting in event revenue growth from $140,000 to $380,000, and a 250% rise in event participants- Developed sponsor relationships, resulting in contributions totaling $185,000 and a 95% sponsor renewal rate

- Orchestrated effort to simplify business issues for billing systems migration; obtained senior management approval on 110 business model simplifications in eight months and implemented 50 worldwide- Led effort to create $10 million chat ad inventory revenue stream; launched Instant Messaging to 700,000 members

- Led nine domestic and international audit teams, recommending 40+ process and operational improvements- Integral part of audit teams identifying $7.8-$10.1 million in potential annual savings via process improvements