Grant Richards Email and Phone Number

-As of Q1, 2023, responsible for handling early bodily injury settlements for minor injuries – team led the Western region (about 35 teams) in total settlements for eight of the last ten months -“Exceeds Expectations” on 2022 and 2023 year-end reviews – consistently high team metrics on closing exposures, cycle time metrics related to first and third party payments, and timely customer contacts-Team ranked highly in capturing fraudulent claims for special investigation review as part of our “Act Like an Owner” mentality-Providing mentorship for individual contributors to grow their skillsets and become action-oriented

-In addition to previous responsibilities within the auto liability role, accountable for resolving bodily injury claims for non-attorney represented individuals-“Exceeds Expectations” on 2021 year-end review - consistently high numbers on key company metrics such as file quality audits, customer service, injury settlements within 60 days, and closing percentage of claims

-Determine if claims reported are covered based on the stipulations within the policy-Proceed with establishing liability for claims with valid coverage and appropriately pay property damage-“Exceeds Expectations” on 2020 year-end review - consistently high numbers on key company metrics such as file quality audits, customer service, and closing percentage of claims.-Liability Navigator Site Champion for Property Damage-Completed special projects for management as needed in targeted areas