Position Description:•Handle post-delivery customer service inquiries.•Notify customers of pre-delivery damages or errors that will cause a reschedule.•Monitor all open customer service requests.•Maintain service logs and files.•Track service requests by store, customer, designer and type of service category.•Assist in providing service trend reports.•Process SRs for parts orders and repair and return orders.•Assist in RA paperwork and track for completion of credit.•Work with inventory control personnel to ensure proper disposition of damaged inventory.•Assist in coordination of reorders or repairs of inventory and service charge-backs.•Provide back-up support to the schedulers.•Interface with store personnel as required.•Provide delivery and service update reports for store personnel.•Conduct “post service” surveys with customers.•Process, schedule, coordinate and monitor the requests with internal team and customers.•Interact daily with the customers or partners to process their request according to service entitlement.•Perform resources scheduling for field support engineers.•Assign responsibilities to internal Field Support Engineer team across AP countries.•Documenting maintenance report and ensure customer receive and sign off.•Monitor compliance of service completion report.•Follow up and communicate on action plan for incident related to maintenance or escalations.•Cooperate and communicate effectively with Service Delivery Manager and other internal stakeholders for incident or escalation related technical requests.

Position Description:• Capturing, Processing and Analyzing Contact Center support data from multiple data sources. (CRM + CSAT Tools) • Collaborate with our support teams in Tech, Training, Knowledge Management. • Dive deep into workflow success rates and analyze customer fall-out to improve efficacy and automation. • Creation of the daily reports for team. Highlighting key improvements and actions needed. • Lead weekly/monthly/quarterly reviews with the Contact Center team(s) to improve performance plans and provide management updates for tactical and strategic activities. • Working with other Operations Program Managers from around the world to standardize the support processes across all teams and drive improvement programs. • Creation of weekly management reports on Operations - Service Level, Abandon Rate, First Case Resolution, Fix on Phone/Repair Avoidance, Field Service Dispatch per Incident, Customer satisfaction scores and Score Cards. • Creation of summary presentations and advising on possible corrective actions needed. • Customer escalation management and report creation. • Reviewing and analyzing data via business control processes for anomalies or other issues which could compromise service delivery within Contact Centers• Maintaining and updating of business processes with the Contact Center support teams. Develops and maintains records, prepares reports, and composes correspondence relative to the work.•Primary contribution will be in supporting the resolution of service tickets / cases. •Manage escalations of open tickets from customers / internal delivery units and proactively monitor open tickets. •Main driver to co-ordinate between the various resolver groups to ensure closure of open tickets / cases, within the specified SLA. •Involved in root cause analysis and escalation management.

This role is primarily a technical role within the newly created Premium Technical Support team based in Malaysia. In this role you be delivering best in class support to Lenovo’s premium customers. Over email, online chat and phone you will be accurately diagnosing reported problems within the client product portfolio (notebooks, desktops & tablets), dispatching parts and or an engineer to site as needed. This activity will also include, working on customer escalations with support from a Level 2 Engineer and Resolution Manager as needed. In this role you will receive continuous technical development and training as part of an expanding team. • Assists customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues• Troubleshooting to identify hardware or software products that are defective.• Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.• Provides input on recurring customer problems and shares that information with other technical team members when relevant.• Working with the Resolution Team monitors and tracks issues to ensure accurate resolution.• Monitors own ‘open case’ workload and drives to closure.

Responsibilities:1). To attend an inbound calls to assist and inquiries from customers in a call center environment.2). Identify and handle customer inquiries completely and accurately to the satisfaction of the customer.3). Educate the customer about the organization's products and services and direct them toward available resources for self - help.4) Maximize opportunities to up sell or cross sell company products and services in accordance to guidelines given.5). Enter customer data and other relevant information into call center database.6). Maintain confidentiality of the organization's customer and data.7). Adhere to work schedule as planned.8). To prepared and quote the parts or labour charges in quotation accurately and email or fax to customer.9). To do follow up and ensure customer provided the Purchase order for billing purposes.10). To assigned and prepared the next day schedule for onsite engineer. Follow up with customer after engineer attended the case.11). Call or reply customer email on customer inquiries.12). Handle day-to-day matters and providing efficient support for administration processes13). Communicate with internal and external parties on matters related to administrative activities14). Prepare reports, general filing and sales department administration tasks15). Ad-hoc duties as be may assigned by the Management from time to time

The role of a cabin crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. As well as having a perfect hair-do and a ‘happy to help’ attitude, Cabin Crew have some pretty serious responsibilities. As a passenger you’ve probably never needed to consider that they are there to do more thanmake sure you have a set of headphones and a drink! The most important part of the job is having the confidence and knowledge to be able to deal with security and emergency situations which may arise.Cabin crew are expected to administer first aid to passengers. Cabin crew must ensure that all emergency equipment is in working order prior to take off and to confirm all equipment is present for the flight ahead. A crew member must be approachable and friendly at all times and welcome their passengers on board. It is important that Cabin crew give professional demonstrations of safety procedures and equipment, no matter how many times a day they need to do it. Cabin crew’s role is to consistently deliver an outstanding standard of customer service and maintain this standard throughout the flight.Cabin crew must treat everyone as an individual, which includes displaying respect for customers from every walk of life.

Greeting and welcomed every guest encounter professionally, performed front desk duties such as check in and check out the guest, ensured all charges for hotel revenue to be charged accordingly, responsible for handling cash and foreign currency as well as checque or traveler checque, be an ambassador for the hotel, handle and reply promptly to guest complaint, make an arrangement for guest in the event guest want to make a flight booking, flight reconfirmation, flight validation and endorsement, performed as a concierge, handling of incoming and outgoing fax, responsible to make everything right and ensured guest stay are memorable as well as hotel name and brand.

PRIMARY FUNCTIONResponsible for auditing all revenue reports of the Hotel to ensure that these are properly and accurately prepared for preparing daily management reports and for supervising and controlling restaurant cashier supervisor and night auditors. RESPONSIBILITIES1. Prepare Daily Operations Report2. Audits sales summaries of all income producing departments, seeing to it that all transactions are properly supported and reconciled, investigates all discrepancies and inconsistencies, make necessary adjustments and corrections.3. Audit the General Cashiers report, reconciles the report of cash received with total collections and bank validated deposit slips.4. Conducts physical count of all house fund.5. Computer averages/shortage of cashiers and prepares a report at the same time.6. Responsible for the preparation of Night Auditors summary report.7. Performs such other duties and responsible as may assigned.

JOB PRIMARY FUNCTIONResponsible for receiving, counting and depositing daily cash sales and collections and handling of petty cash fund, accountable for all funds and house banks in her custody.RESPONSIBILITIES1. Responsible for collecting Cashier Remittance Envelopes from depository box, counts money to verifiedcontents and ensures that envelopes tally with those recorded in log book.2. Receives collections direct from customers or through the mail and issues Official Receipt.3. Receives collections of collectors and validates and signs Official Receipts to acknowledge receipt of collections.4. Deposit cash sales and collections with the bank, sees that all receipts are deposited intact daily.5. Assertains that all foreign currency received by cashiers are remitted and checks these to the cashiers report on foreign exchange received. 6. Prepares the daily cash position report, monthly bank report on foreign currencies, monthly cash flow.7. Attempt to bank collections without exeption and handling all cash transactions without incurring any shortage.8. To transact exchange of foreign currencies with Hotel's money changer to increase profit in exchange difference.9. To provide sufficient and assistance to all cashiers in exchange of cash float on daily basis.