Grant Spicer Email & Phone Number

Lakeside, Thurrock, Essex

Fraser Hart OCTOBER 2013 – PRESENTSales Advisor – Chelmsford / Lakeside• Putting jewellery out and away and assisting in changing window decorations and displays • Cleaning customer’s jewellery, changing watch batteries and watch straps• Gained good practical skills and good hand-eye coordination for repair work• I have a strong ability to sell and promote goods• Carry out simple financial transactions and handle cash• Security consciousness when dealing with valuable goods• The ability to work on my own initiative, as well as part of a team• I have an interest in precious metal, gemstones, diamonds, jewellery and fashion.

Chelmsford, United Kingdom

Essex / London

In my time within the company I have been able to develop the skills I already have. I have put them to use in a high pressured environment where meeting deadlines is vital to the customer. .• Day to day administration• Diary management• Handling of customer and company accounts • Email and faxing quotes to potential customers• Dealing with customer queries• Working to strict deadlines • Providing excellent customer service and good quality • Providing onsite support

Rayleigh, Essex

I enjoyed working within a sales based environment; my main achievement to date is being one of the highest performers for sales, with a target of 2.2% conversion rate, I was over achieving above 4%. • Resolving complex customer queries at first contact• Educating customers benefits of efficient energy consumption• Negotiating debt recovery within credit management guidelines• Evaluating individual customer expectations• Reviewing customers accounts to assess the correct package based on individuals needs• Ability to cross sell products

Southend On Sea, United Kingdom

I managed a team of 20; I enjoyed the day to day running of my department and covering other stores within my area. • Managing a team of ten on a day to day basis• Target and Sales driven• Administration and cashing up• Staff training on current and new products• Merchandising on a daily and weekly basis• Assisting the manager in the day to day running of the store to achieve Sales targets

Southend On Sea, United Kingdom

While at Office Shoes I was solely responsible for my own team of 10 footwear staff, reporting directly to the Store Manager. • Maximizing sales, and maintaining high levels in both own sales and in the team sales. • Led and inspired a team of sales professionals.• Engage with customers to understand customer needs • Demonstrate integrity, honesty, and knowledge that promote the culture and values of the company • Maintain and model a calm demeanor during periods of high volume or unusual events; continue to keep store operating to standard and set a positive example for the team.• Deliver excellent customer service, and supervise sales associates to ensure they are delivering excellent customer service also

London, United Kingdom

I managed a team of 10 in a very busy store. During my time there I was responsible for the recruitment and training of new staff whilst increasing turnover. • Running stores to meet company targets and policies • Managing and motivating a team to increase sales and ensure efficiency• Managing stock levels and making decisions about stock control• Dealing with staffing issues such as interviewing potential staff• Conducting appraisals and performance reviews as well as training development• Updating colleagues on business performance