Grant Sutton Email & Phone Number

• Oversee housekeeping employees ensuring guest satisfaction and providing quality guest rooms for both cleanliness and functionality while maintaining employee safety always.• Conduct performance evaluations through delivery, phone, and service audits weekly.• Work closely with the Executive Director to train, develop, and evaluate personnel through training programs and quality evaluations.• Communicate with various departments; Front Desk, Facilities, PBX, Executive Housekeeper, Director of Housekeeping; using computer communication and verbal communication, to ensure guest rooms are provided in a timely manner while maintaining Forbes 5-star quality and AAA 5 diamond standards.• Daily use of hotel operating programs such as Opera, Hotsos, Workday, and Kronos.• Supervised the completion of Guest Room Refresh Project for Aria Resort; consisting of 3,304 Deluxe Rooms, 21 Hospitality Suites, and 237 Petite Suites.• Responsible for the completion of remodeled furniture project; replacing specific furniture per room type and color scheme of 2,501 Deluxe Rooms.• Developed and successfully integrated the Smoke Restoration process of Aria Resort and Casino, a process adopted by numerous other MGM Resorts International resorts.• Conduct visual and recorded inspections as necessary to evaluate employees.• Evaluate, implement, and develop task training session plans for use within the Housekeeping department to cover line level employees, supervisors, and management.• Interacted with guests; providing exceptional guest service and property information as requested.• Train employees in the correct and safe use of cleaning chemicals, BIO hazard handling procedures, and equipment used for deep cleaning guest rooms.

• Oversee housekeeping employees ensuring guest satisfaction and providing quality guest rooms for both cleanliness and functionality while maintaining employee safety always.• Communicate with various departments; Front Desk, Facilities, PBX, Executive Housekeeper, Director of Housekeeping; using computer communication and verbal communication, to ensure guest rooms are provided in a timely manner while maintaining Forbes 5-star quality and AAA 5 diamond standards.• Daily use of hotel operating programs such as Opera, Hotsos, Workday, and Kronos.Conduct visual and recorded inspections as necessary to evaluate employees.• Interacted with guests; providing exceptional guest service and property information as requested.

• Interacted with guests; providing exceptional guest service and property information as requested.• Reported to various incidents to include medical response, verbal disturbances, damaged rooms, bio-hazard contaminated areas, and physical altercations; ensuring guest safety always.• Verified identification into controlled areas in accordance with company policies and procedures with state identification cards and corporate identification cards.• Successfully trained in the proper use of handcuffing techniques.• Certified in CPR techniques, AED usage, and basic first aid.

Camp Pendleton Mcb, California

• Communicated directly with the Company Officer in regards to all personnel and operational matters.• Managed and supervised up to 50 Marines daily, ensuring accountability at all times as well as the safety and wellbeing.• Conducted law enforcement duties which included police patrols, traffic stops, investigations, and point of entry operations; while serving as Area Supervisor for the Southern section of Camp Pendleton MCB.• Enforce laws, orders, and regulations aboard Camp Pendleton in accordance with Base Orders, Provost Marshal Instructions, California Vehicle Code, Penal Code, and the Uniform Code of Military Justice.• Serve as a Courtroom Security NCO for General Courts Martial hearings aboard the base.• Expertly completed police reports for cases including Domestic Assault, Driving while Under the Influence, and Possession and Trafficking of Narcotics.• Managed and supervised the entering procedures for MCB Camp Pendleton in accordance with Marine Corps Orders and Directives.• Trained employees on the safe and correct use of weapon systems for both qualification purposes and self-defense purposes, OC Spray, radio procedures, traffic direction, and Emergency Vehicle Operators Course.• Trained Marines and Civilian Employees on the correct use of force, to include deadly force, less-than-lethal force, and close quarters defensive techniques.

29 Palms Mcb, California

• Accounted for over 400 weapon systems worth approximately $1.8 million dollars ensuring all systems functioned correctly always as well as issued to Marines in accordance with all standard operating procedures.• Inspected, repaired, and maintained weapon systems utilizing hand tools, calibrated gauges and, measurements to ensure functionality daily.• Issued weapon systems to personnel in accordance with Marine Corps Regulations.• Issued, maintained par levels, and requisitioned repair parts through the supply system utilizing computer and paper based tracking systems.• Trained and supervised Marines on the safe and proper use of weapon systems for qualification purposes.