Grant Thomas Email & Phone Number

Saginaw, Michigan Area

Saginaw, Michigan Area

• Leadership of 10 direct reports• Performance Management • Coach Account Specialists utilizing dialer technology to be confident, resourceful and perceptive negotiators• Lead Account Specialists through weekly one on one and group call reviews encouraging the use of latest collection techniques and updating specialists on the latest portfolio information that may include Retail, Bankcard, DDA, installment loans, mortgage loss mitigation, probate, legal collections, or bankruptcy.• Analyze an array of production reports to ascertain adequate levels of performance in comparison to department goals. • Recommend strategies and techniques that are designed to enhance the performance of Account Specialists, the team and portfolios.• Interview new hires utilizing behavioral interview• Conduct staff meetings• Create and approve employee schedules, timecards, vacations, overtime and special work schedules• Maintain the appropriate number of necessary staff needed to adequately operate daily.

Midland, Mi

Customer Service Team Leader, Business Process Service Cente Leadership of 27 direct reportsAccountable for sample fulfillment, order processing, P2X, My Account, international order management and global trading professionalsManage reliability auditsCoordinate multi-skill training across teamsSafety Action Committee & Safety Warden Ergonomics focal point Purchasing Team Leader, Business Process Service CenterLeadership of 30 direct reportsAccountable for travel & expense reporting, vendor coding, freight payables, freight application, credit recovery, reconciliation, auditing Lead process improvementsPerformance managementDeveloped and implemented metricsManaged team capacitySafety Action Committee & Safety WardenErgonomics focal point

Midland, Mi

Partner Staffing Manager, Onsite at Dow Chemical• Managed 150 laboratory/technical contract employees at Michigan Operations• Counseled employees on job performance, policies, and co-employment• Trained branch and district employees on initiatives for services delivery expectations• Recruited and hired new contract employees for assignment• Facilitated orientations• Managed payroll, benefits and leave of absences• Conducted customer visits creating opportunities for strategic growth• Initiated and facilitated resume workshops for employees

Saginaw, Michigan Area

On-site Coordinator, Onsite at Dow Chemical• Managed 210 office/clerical contract employees at the plant and corporate facility• Counseled employees on job performance issues and policies• Implemented Kelly Quality Network Plan initiatives for service delivery expectations• Managed payroll, benefits and leave of absences • Conducted customer visits• Fostered a team environment for contractors working on assignment, emphasizing safetyOn-Site Coordinator, Central Warehouse• Managed 40-60 light industrial employees at the plant• Recruited and hired all new contract employees• Facilitated orientations• Managed workers compensation, accounts receivable, payroll, benefits and leave of absence including disabilityAccount Supervisor, Kelly Saginaw Office• Managed three of the top ten accounts for the Saginaw Office• Recruited and hired all new contract employees• Facilitated orientations• Manage workers compensation, accounts receivable, payroll, benefits and leave of absences

Bachelor Of Science (Bs), Communications

Education record

Education record