Grant Tilley is a Experienced and Passionate People Leader | Customer Experience Performance Leader. Colleagues describe him as "Grant is the type of person that has me saying "I love him." He's highly intelligent and very experienced, not to mention, witty, very witty. Some might describe Grant as a graceful game changer, I know I do, and I'm grateful to have the pleasure of learning from him and applying what he has taught me through exemplifying what works over the past few years. I'd recommend Grant to any organization that's looking for a well rounded leader that makes you laugh on the daily and consistently produces incredible work and support.", "I worked within Grant's umbrella of leadership for about 5 years starting at the agent level. Grant hired me as a PQA and that was the creation of the foundation of what would become my very successful career. Grant's leadership technique is very steady. He removes obstacles and gives you the reigns to encourage individual creativity and empowerment (you are the CEO of your business unit). Grant has the right mix that many cannot figure out at first conversation, but after you see his stellar performance record you will understand very quickly. At the time of my departure from Sitel, Grant had led two sites that were the #1 sites in a couple different categories of what was at the time the largest BPO in the country. His attention to detail also cultivates an environment of financial responsibility and high client satisfaction. I will always value the time that I spent reporting to Grant and wish him well in any organization he takes on.", and "Everyone needs a go to person in an organization. Grant was that person for me. Grant has a positive attitude in everything that he encounters. What is unique about Grant is that he can articulate what needs to be accomplished, and then he has the skillset to implement and take the appropriate action to achieve results. Because Grant has the intellectual ability to learn in multiple areas of an organization, he was valuable in assisting in more than one area of his responsibility and he was able to handle more than one account. He truly understands the call center environment and what it takes to leverage all of the attributes to achieve superior customer service. I would welcome the opportunity to work with him again."