Grant Williamson Email & Phone Number

Orpington, Gb

Built, developed, and managed long-term relationships with diverse clients, understanding their strategic business technology and mission statements.Facilitated industry-specific client engagement to identify priorities and defined solutions with key decision-makers, securing sales.Led client service reviews, managed MI dashboards, provided project updates, and addressed innovation and riskQualified RFPs and RFIs, approving final bid submissionsSet clear expectations for delivery teams, developed sustainable solutions aligned with client objectives, and ensured seamless integration between Capita and client employeesManaged day-to-day relationship and growth opportunities, driving revenue, margin, and free cash flow growthDeveloped and executed account development plans for existing clients and sector prospects, supporting the Market MD in achieving the division's P&L targetsIdentified and cultivated opportunities with new clients, adhering to market vertical strategyOriginated new business by generating account leads, ensured contractual compliance, and improved client NPSLed client innovation sessions and Quarterly Business Reviews, supporting regulatory compliance and exploring strategic expansion opportunities.

United Kingdom

As the business lead for ten client sites, I took charge of sales, business planning, policy development, P&L management, HR, and MarketingLed client service reviews, presenting MI Dashboards, project updates, and insights on innovation and risk. Ensured seamless integration between Capita and client employees while maintaining high service standardsManaged all aspects of 3rd party suppliers, including contract negotiation and reviewsOversaw manufacturing, fulfillment, and logistics operationsLed change management and transformation during the acquisition of Liberty Services, focusing on both employee and client integration

Croydon, United Kingdom

Transformed a privately-owned enterprise leading change across all levels, implementing group policy, procedures whilst creating and delivering new strategy. I have also grown the business year on year and more recently implemented a change programme resulting in significant growth, trebling net profit two years.Along with management of multiple sites, I am also responsible for the supply chain, logistics, FM and procurement function of the business supporting a further £79M turnover. I manage all third-party contractors across the sites, approve all management information documentation (Quality and Environment, Security, Health and Safety, IT infrastructure, Waste, Training). Subsequently I am responsible to ensure all policies and procedures are followed. I also have responsibility for governance, contract, legal, and compliance elements of the business. Along with the day to day tasks, I spend time researching changes in various sectors to look at innovating new products and services we can essentially develop and sell to existing and new client base. Working at Capita, many believe the objective is to save money. However, whilst cost savings form part of every contract, I tend to focus on building strong relationships with key stakeholders, growing the business, and seeking new opportunities maximising revenue and profit. I believe it is important to understand your client’s industry sector and the challenges they face from insufficient resource or changes in legislation.

Europe

Managed one of three European roles, handling four major blue chip global accountsBuilt strong relationships with European procurement teams and introduced holistic solutions to marketing teams across EuropeLed country implementations, overseeing internal account management teams to meet SLAs and achieve cost savingsMonitored P&L by country and provided reports for Client Procurement DirectorsSolely responsible for a large global client, managing their EMEA catalog and marketing printCollaborated closely with the client and project team to develop business plans, seeking ways to increase profit while reducing costsCultivated close client relationships and reported to the Senior Group Account Director, preparing for monthly board meeting

Business development manager for 6 months. Created a client base with a turnover of £800K in my first year. Promoted to Account Director for the remainder of my employment

Germany

•Created and managed business relationships with current and new contract wins◦Conducted regular service reviews ◦Project Managed changes to contract from request through to implementation ◦Reported business performance against KPIs and reporting against SLAs

Master’S Degree, Leadership And Management

Legal Executive