Messaging and Collaboration TeamGoogle Workspace AdminManaged Google to Google Tenant migration for 1500 users. Provided Source and Destination audit reports. Created Group membership report with daily updates. Created automated reporting for Drive files broadly shared. Created Admin roles usage audit report to remove access when no longer being used. Slack Admin Slack Grid MigrationSlack Admin log exports for Info sec team. Provided repeatable export of user's actions logs. Office 365 Admin.

JAMF AdministratorMS Intune AdministratorGoogle Workspaces AdminOkta Identity Administration

G Suite (Google Apps) Administrator G Suite (Google Apps) Manage suite/users/groups and maintain automation scripts.Support and maintain the multiple Google Domains we use. Proficient with gam, gamadv-x and gyb and have incorporated these tools into our automation. Work with various Teams within Google to provide feedback about roadmap items and insight into what would be most impactful to our employees.

Create and maintain endpoint hardware deployment processes for Mac and Windows Support & Maintain endpoint management tools LANDESK(Windows) and JAMF(Mac) Deploy and maintain Windows servers in AWS Managed various Large-Scale Software Deployments Create and maintain processes and scripts to automate repetitive tasks.Proactively ensure the highest levels of systems and infrastructure availability.

Single onsite support for 850 Call Center Representatives and 100 management staff. Utilized LANDesk provisioning to deploy OS and all required software packages. Created Windows Installation packages for all required applications. AD Administration Manage GPOs Managed Bit 9

Provide Desktop and Server support to OCEL Oregon Environmental and Certification Build Image for all systems. Provide file restores, modify share permissions, patch and other updates to servers.

Review, analyze and support Dow Jones specific software Provide support for Windows XP, 2000, 98, and NT, as well as all MS office suit versions. Monitored customer computer assistance request ticket generating software. Prioritized requests and determined strategies to resolve issues regarding desktop, laptop, hardware, and software issues Consult with users to identify personal operating procedures in order to increase their productivity. Instruct courses with documentation for technicians and customers to describe installation, operating and troubleshooting of various software and hardware. Create and maintain Desktop Images used for various hardware and software loads using Norton ghost and sys-prep. Maintain, analyze, troubleshoot, and repair computer systems hardware, software, peripherals, and network printers. Use SMS queries to verify hardware and software installations, and anti-virus definition status levels. Resolve on-site service calls to executive staff for configuration of broadband (DSL and Cable Modem) VPN access to corporate network as well as standard modem dialup troubleshooting. Recover lost data using a variety of hardware and software techniques for reporters and editors of the Wall Street Journal. Traveled to other Dow Jones locations (Hong Kong, New Jersey, Washington DC) to instruct training on Dow Jones specific applications; and also facilitate software rollout to these various locations.