I collaborate with businesses to strategically plan and develop websites that enhance user experience, drive engagement, and achieve business goals through innovative design and seamless functionality.

I continuously enhance the company's online presence by maintaining and improving their website, while implementing and optimizing digital strategies for sustained growth and engagement.

Conducted research and created reports for Microsoft’s Integrated Marketing Team around innovative areas of focus within Tech and Government.

Managed marketing efforts for boutique 4 and 5- star hotels in relation to their target audience and financial goals. Built out reports summarizing the data and results we were able to achieve across their social channels, along with recommendations to improve their conversion rates. Led internal calls with GCommerce internal teams to relay client expectations and manage their open tasks across Web, SEO, and Advertising.

Trained and assisted Fortune 500 companies with their Marketing and Care operations using Sprinklr technology.Created focused training videos and user guides around best practices and procedures for each company unit to follow.Built out custom client applications for real-time data tracking, and provided on-going maintenance and development.Regularly collaborated with Sprinklr- Sales, Support, IT, and Implementation teams to ensure the success of all clients and projects.Also… Show more Trained and assisted Fortune 500 companies with their Marketing and Care operations using Sprinklr technology.Created focused training videos and user guides around best practices and procedures for each company unit to follow.Built out custom client applications for real-time data tracking, and provided on-going maintenance and development.Regularly collaborated with Sprinklr- Sales, Support, IT, and Implementation teams to ensure the success of all clients and projects.Also, handled existing support tickets and newly requested product enhancement initiatives. Show less

Managed and retained an account book of 50 clients (SMBs - Fortune 500 companies) across various industries in Fashion, Finance, and E-commerce.Led global customer onboarding, implementation, training, and support initiatives from beginning to end.Partnered with strategic account managers to promote multi-year subscription renewals and identify up-sell opportunities.Effectively prioritized client issues, and escalated them once they could be reproduced.Increased customer… Show more Managed and retained an account book of 50 clients (SMBs - Fortune 500 companies) across various industries in Fashion, Finance, and E-commerce.Led global customer onboarding, implementation, training, and support initiatives from beginning to end.Partnered with strategic account managers to promote multi-year subscription renewals and identify up-sell opportunities.Effectively prioritized client issues, and escalated them once they could be reproduced.Increased customer retention by conducting regular client check-ins focused on strategic and tactical discussions and what we could do to improve their business. Show less