Evergreen Organics is the first 100% vegan café and central production kitchen in Qatar. It currently has multiple outlets and its product range is distributed across the country. Provide leadership and management to the business and fully responsible for the day to day operations. Focused on guiding the business from start-up status to being an established and leading market player, with robust marketing, sales strategy, growth strategy and financial performance.• Responsible for day to day operations of outlets and production kitchen in addition to overall company profitability. • Developed and implemented growth strategy for expansion of brand. • Created feasibility study and delivered financial proposal to secure funding for expansion plans.• Completed acquisition of company with pre-existing food production unit.• Project management of new outlets across Qatar including one inside Hamad International Airport and one inside Doha Metro, two of Qatar’s most prestigious projects. • Led the tendering process to secure locations. • Developed and launched a new vegan concept, healthy vegan food on the go.• Launched a new vegan brand with 30 products into supermarkets across the country.• Creation and development of company staff structure including organisational structure, staff recruitment, job roles, KPIs, training needs and performance reviews in line with company objectives.• Make business decisions that are financially responsible, accountable, and based on data.

Doha Business Consulting is a start-up company formed in 2013 to provide consulting services to foreign and local clients wishing to enter into the Qatar market.Assist multinational companies to enter into Qatar and provide senior level support on the commercial environment and business structuring.Identify key opportunities to succeed in both public tenders and private contracts bids.Development of company brand and strong business network including senior level management at multinational companies, Embassies, Trade bodies and local Government entities.Lead contact point between the Company and Shareholders which includes weekly, monthly and quarterly progress reports and chairing of meetings. Responsible for the oversight of budget projections and management of actual budget.Manage, evaluate, and improve the efficiency of all business processes and procedures to ensure a high quality service and an efficient operation is delivered.Leading the business services and government liaison services teams.Creation and development of company staff structure including organisational structure, staff recruitment, job roles, staff KPI’s, training needs and performance reviews in line with company objectives and goals and local labour laws.Make business decisions that are financially responsible and accountable, in accordance with company policies and procedures.Development and oversight of marketing strategy and revision of service offerings.Review KPI data including financial, sales, and activity reports.Identifying and reporting on new global investment opportunities for shareholders, including feasibility reports.

Market research in the following sectors; healthcare, automotive, oil and gas, chemicals, food and beverage, construction infrastructure, IT and pharmaceuticals. Responsible for lead generation and completing due diligence review of potential corporate partners.Company formation expert, invited to be a guest speaker at various trade mission events.Presenting to senior management on profile, risk and opportunities of entering into corporate partnership agreement with potential clients. Preparing proposals, letters of engagement and contracts in line with local laws.Designing and implementing efficient work flow systems for accurate processing of new company incorporation in line with local laws.Development of creative market entry strategies and cost efficient solutions for potential clients to enter the Qatar market.Creation and development of corporate identity and branding including all corporate, promotional and online materials.Development of a company operations manual including HR policies and procedures, bonus structures and operational policies and procedures in accordance with local laws.Creation, development and implementation of a CRM system for the accurate tracking of clients and leads.

Part of a team responsible for understanding Broker Personal Lines and leading change for a department of 180 staff moving from traditional command and control to a ‘systems thinking' approach. This new approach puts the customer at the heart of the business and everything we do by understanding what matters to our customers. I managed the development of web based data capture tool (now used across two of our main UK offices, supporting up to 250 simultaneous users) to understand Broker demands. This also included creating online tools to analyse individual Broker performance. I was also responsible for training and supporting 180 staff on how to use the data capture tool and how to effectively analyse the data that it captures.Using the data captured on broker performance i recommended a change in the departmental structure to help build stronger relationships with our customers. This change involved introducing dedicated teams to deal with the management of key accounts.

I was identified as a 'future rising talent' within Aviva and moved to the Measure and Insight Department for Broker Personal Lines during 2009. I was responsible for reporting to senior management on Key Performance Indicators. I created these reports on a weekly/monthly basis using Microsoft Access, Excel, PowerPoint, Minitab and SQL. I was also responsible for planning future staffing requirements based on growth predictions and financial budgeting constraints.During my time with the Measure and Insight Department I helped to introduce 'Demand Analysis' which provided insights in the organisation to provide management with a better understanding of performance and identifying areas for improvement and development. Business development was also a key part of this role and by using CRM, I developed an understanding of previous and current business with Brokers and used this to identify growth opportunities and report findings to key stakeholders within Aviva.

General Insurance Underwriter for Broker Personal Lines, contributing to doubling Gross Written Premium whilst remaining profitable. Responsible for handling new business proposals including risk evaluation and preparing associated paperwork, renewal invitations including analysis of risk and profitability and general customer service enquiries.

I was a Residential Property Sales Negotiator for the largest residential real estate company in central London. This role involved new business development, account management, building relationships with customers and liaising with key stakeholders throughout the property exchange process.