Grant Thomas Email and Phone Number
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With an unwavering focus on business results, I've been able to drive comprehensive transformation across contact centre operations, cultivating environments where empowerment, ownership, and collaboration are valued. The operations I lead adapt readily to changing needs and evolving landscapes and exceed expectations on a regular basis. I've delivered on visionary goals in challenging markets across APAC and the Middle East.
Temple & Webster
View- Website:
- templeandwebster.com.au
- Employees:
- 121
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Head Of Service DeliveryTemple & Webster Aug 2023 - PresentSydney, New South Wales, AustraliaLeading Temple & Webster‘s Customer Care, Supplier Operations and Transport functions. Responsible for the strategy and operational execution of customer interactions, third-party supplier and carrier operations; ensuring delivery and service excellence via exceptional customer interactions, domestic transport operations, supplier and carrier relationship management.
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Head Of Customer CareTemple & Webster Sep 2021 - Aug 2023Sydney, New South Wales, AustraliaLed the strategic direction and day-to-day operations of Temple & Webster Group’s Customer Care function. Responsible for the delivering of an exceptional on brand customer service experience via a highly-engaged onshore and offshore team. Responsible for operational and project costs, the delivery of Customer Care projects, third-party relationships and cross-functional initiatives.
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Customer Care Operations ManagerTemple & Webster Jun 2021 - Aug 2021Sydney, New South Wales, AustraliaLed the Workforce Management, Quality Management, Knowledge Management and Learning & Capability Teams.
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Senior Operations Manager, Australian & Middle Eastern Contact CentresAimia Inc Feb 2019 - Oct 2020Sydney, AustraliaI led the company's Australian-based Contact Centre Services team, serving the NAB Rewards and CommBank Awards programs. I also led the Middle East Contact Centre Services team, supporting HSBC’s My Rewards Points and Air Miles programs. I oversaw the delivery of large-scale projects and the service strategy required in capitalising on commercial opportunities. -
Operations Manager, Commbank Awards & Optus Perks Contact CentresAimia Inc Jan 2018 - Feb 2019Sydney, AustraliaI led the CommBank Awards and Optus Perks contact centres, was responsible for all client contact centre deliverables. I maximised commercial opportunities while supporting broader APAC Contact Centre Services projects.
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Golf ProfessionalPga Tour Of Australasia 2012 - 2017Sydney, AustraliaI left the business professional world to pursue a career as a Golf Professional, playing tournaments throughout APAC and Europe, competing with world-renowned players. Honed the mindset of a tenacious achiever and developed an in-depth understanding of goal setting and attaining strategies. Galvanized my passion for empowering team leadership, motivating and inspiration individuals.
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Manager, Managed ServicesStratatel Limited Aug 2010 - Nov 2011Sydney, AustraliaI led the Managed Services team to consistently deliver on client service level agreements, ensuring each client had access to a key contact to discuss service deliverables, resolve issues, and maintain business relationships. I ensured managed services reporting and analytics were delivered, monitored the day-to-day call and workflow tracking systems and adjusting resource allocation to comply with budgets and SLAs for each client. I supported projects and I collaborated with the Client Services Director to retain key clients by supporting contract renewal and renegotiation. I coached each team member to develop skills, function independently, and expand the scope of their responsibilities. -
Operations Manager, Contact Centres, Driver Radio Room, Driver PersonnelKings Transport & Logistics Jul 2009 - Aug 2010Northmead, NswResponsible for half of the NSW Operations Department, I coordinated strategic initiatives, redefined policies and ensured new processes and procedures were implemented. I realigned information flows, communication, and reporting lines to enhance team performance and customer satisfaction. -
Manager, National Call CentreKings Transport & Logistics Oct 2008 - Jul 2009Northmead, NswI led the integration of the National Retail and NSW Business Contact Centres, as part of the integration of the state-based business Contact Centres into one national Contact Centre. I directed the development of reporting tools and implemented reporting metrics to provide genuine insight into performance, ensure adherence to service level agreements, and improved customer experience.
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Operations Manager, Call Centre, Field Preparation Area & Face To Face InterviewingYour Source Apr 2007 - Sep 2008Macquarie Park, NswI supported the successful execution of consumer and market research projects, honing a Production Team of Choice capable of delivering the company’s largest and most extensive consumer and market research projects. -
Team ManagerCarlson Marketing Group May 2005 - Apr 2007Pyrmont, NswI led the day-to-day operation of the 100 seat Commonwealth Bank Awards loyalty program Call Centre. Accountable for the handling of 1 million+ customer interactions per year, operational performance, adherence to client SLAs and the reduction in operating costs.
Grant Thomas Skills
Grant Thomas Education Details
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Paris CollegePsychology
Frequently Asked Questions about Grant Thomas
What company does Grant Thomas work for?
Grant Thomas works for Temple & Webster
What is Grant Thomas's role at the current company?
Grant Thomas's current role is Head of Service Delivery at Temple & Webster.
What is Grant Thomas's email address?
Grant Thomas's email address is gr****@****.com.au
What schools did Grant Thomas attend?
Grant Thomas attended Paris College.
What skills is Grant Thomas known for?
Grant Thomas has skills like Team Management, Change Management, Microsoft Word, Team Leadership, Account Management, Employee Management, Telecommunications, Ms Project, Operations Management, Technical Support, Inventory Management, Employee Training.
Who are Grant Thomas's colleagues?
Grant Thomas's colleagues are Julie Sutphen (Née Luckham), Hannah Clare Mccartney, Mark Angel Yamat, Ronnie Jr Ferrer, Ma Glyza Mamanao, Csswb, Philippa Creelman, Mariel Lacao.
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Grant Thomas
Ceo & Group Commercial Officer At Precision Marketing Asia Pacific Pty LydGreater Sydney Area2yahoo.com.au, precisionmarketingapac.com -
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3yahoo.com.au, sydneywater.com.au, sydneywater.com
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