Grant Thomas Email & Phone Number

Sydney, New South Wales, Australia

Leading Temple & Webster‘s Customer Care, Supplier Operations and Transport functions. Responsible for the strategy and operational execution of customer interactions, third-party supplier and carrier operations; ensuring delivery and service excellence via exceptional customer interactions, domestic transport operations, supplier and carrier relationship.

Sydney, New South Wales, Australia

Led the strategic direction and day-to-day operations of Temple & Webster Group’s Customer Care function. Responsible for the delivering of an exceptional on brand customer service experience via a highly-engaged onshore and offshore team. Responsible for operational and project costs, the delivery of Customer Care projects, third-party relationships and.

Sydney, New South Wales, Australia

Led the Workforce Management, Quality Management, Knowledge Management and Learning & Capability Teams.

Sydney, Australia

I led the company's Australian-based Contact Centre Services team, serving the NAB Rewards and CommBank Awards programs. I also led the Middle East Contact Centre Services team, supporting HSBC’s My Rewards Points and Air Miles programs. I oversaw the delivery of large-scale projects and the service strategy required in capitalising on commercial.

Sydney, Australia

I led the CommBank Awards and Optus Perks contact centres, was responsible for all client contact centre deliverables. I maximised commercial opportunities while supporting broader APAC Contact Centre Services projects.

Sydney, Australia

I left the business professional world to pursue a career as a Golf Professional, playing tournaments throughout APAC and Europe, competing with world-renowned players. Honed the mindset of a tenacious achiever and developed an in-depth understanding of goal setting and attaining strategies. Galvanized my passion for empowering team leadership, motivating.

Sydney, Australia

I led the Managed Services team to consistently deliver on client service level agreements, ensuring each client had access to a key contact to discuss service deliverables, resolve issues, and maintain business relationships. I ensured managed services reporting and analytics were delivered, monitored the day-to-day call and workflow tracking systems and.

Northmead, NSW

Responsible for half of the NSW Operations Department, I coordinated strategic initiatives, redefined policies and ensured new processes and procedures were implemented. I realigned information flows, communication, and reporting lines to enhance team performance and customer satisfaction.

Northmead, NSW

I led the integration of the National Retail and NSW Business Contact Centres, as part of the integration of the state-based business Contact Centres into one national Contact Centre. I directed the development of reporting tools and implemented reporting metrics to provide genuine insight into performance, ensure adherence to service level agreements, and.

Macquarie Park, NSW

I supported the successful execution of consumer and market research projects, honing a Production Team of Choice capable of delivering the company’s largest and most extensive consumer and market research projects.

Pyrmont, NSW

I led the day-to-day operation of the 100 seat Commonwealth Bank Awards loyalty program Call Centre. Accountable for the handling of 1 million+ customer interactions per year, operational performance, adherence to client SLAs and the reduction in operating costs.