Grant's passion for customer service and leadership started when he began working at his family's piano store when he was seven-years-old. His experience in a wide range of industries - everything from consumer electronics to insurance to pianos - demonstrates his flexible business acumen and fast learning curve.He has opened retail operations from scratch, rebuilt branches and saved others from closing. Having successfully lead and coached hundreds of sales professionals, customer service representative, and other sales support positions, Grant has demonstrated his understanding of leading a widely diverse team.The business was named one of the Top 100 Dealers in America by NAMM - the National Association of Music Merchants - for four consecutive years. In 2012, the business also received NAMM's Best Sales Promotion award.In 2013, the business received the 'Rising Star' award from Samick Music Corporation, which recognizes one dealership in the country each year for outstanding sales and customer service performance.In 2013, Grant received the 'Friends of the Arts' award from Rhapsody Arts Center for his service, generosity, and leadership in the arts community.Specialties: Retail management, marketing, merchandising and leadership.Social media and e-marketing.Pianos, piano rebuilding, piano restoring, new pianos, used pianos, piano refurbishing, digital pianos, player pianos, player piano systems.