Grant Bishop Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Assessing client needs and setting up system to satisfy, identifying gaps, steering course to implement whilst awaiting developments, writing or specifying crystal reports or spread sheets to satisfy requirements• Overseeing and participating data take-on, conversion and reconciliation• Liaison with development team that may include specification, fact finding or answering of specific questions in order to satisfy market or client requirements• Communication with all levels of organization from input clerk to Client Company Directors and Managers• Second Level Support as part of the combined Professional/Customer Service team support process. • Assist and mentor other staff member in all areas of the functional and technical aspects of AAF• Clearly articulate solutions and design to both clients and internal colleagues• Lead projects to a successful project i.e. act as a project lead• Inherit the responsibilities of solution owner i.e. ensure they understand all solutions being configured for a client and validate that they meet the business requirements. This also involves ensuring that all project activities and solutions have been coordinated across the project teams• Lead migration activities and work independently to achieve tasks and milestones• Ensure that any risk and/or issues are raised and mitigated with the project manager• Assist with project construction i.e. understanding and documenting business requirements, assist with identifying solutions and steering prospective clients to understand the importance of project construction and how the system will return the investment made through solution benefits• Provide input into the product management function to assist with developing market requirements and the required solutions

Atlanta, Georgia, United States

• Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.• Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.• Studied customers' business processes to customize implementation measures for minimal disruption to operations.• Served as project driver and authoritative source for customers implementing OneTrust's GRC suite.• Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.• Assisted account executives with strengthening client relationships through targeted solutions.• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.• Configured, installed and handled troubleshooting tasks for variety of different GRC modules.• Assessed project scope to confirm details and understand customer expectations in advance.• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.• Participated in system development life cycle from requirements analysis through system implementation.• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.

Atlanta, Georgia, United States

• Develop and implement financial and accounting software to perform regulatory accounting, provide rate case support, and ensure rate compliance• Reduce regulatory exposure and facilitates longer term rate planning• Automate the processes of Regulatory Accounting while managing their exposure and opportunity in the Regulatory area

Greensboro/Winston-Salem, North Carolina Area

• Led the configuration, testing and deployment activities for Aprimo Marketing Operations, ADAM, and Censhare SaaS solutions for Fortune 500 companies including banking, insurance, and investment.• Configured the application to meet the client’s requirements based upon the approved functional/technical specifications.• Assisted with the development of use and test cases, as appropriate. Support clients UAT testing and providing defect resolution.• Provided knowledge transfer to clients and ensure clients are ready to operate the application upon go-live. Assist clients in transition the application to client’s internal support team. Communicate status updates, risk, and issues. Address risks and resolve issues relating to implementation.

Greensboro/Winston-Salem, North Carolina Area

• Processed over 2500 training related questions and user service requests on wide range of issues in addition to billing over 1,200 consulting hours leading to 110% productivity. • Created, analyzed and presented ticket volume report bi-weekly to client regarding key findings, such as areas for improvement.• Trained and managed a team of 7 Help Desk Agents as the Help Desk Lead for 3 clients on client's implemented solution. • Assisted Implementation Lead with solution configuration, UAT Test Script development, testing, solution administration and solution documentation activities.

Winston-Salem, North Carolina Area

• Provided excellent service to all residents, prospects and visitors to the student housing community while following Fair Housing Standards in all matters. Conducted outside marketing activities in order to position Deacon’s Station Townhomes community as the community of choice.• Coordinated the application review for each lease including credit and income verifications. Completed lease packets and files for each resident to include the lease, all addendums and other proper documentation as indicated on checklist. Ensured the condition of leased apartments prior to move-in, including a final inspection and walk through with resident. Followed up with residents throughout their lease terms and coordinated the renewal process for each lease.

Bachelor'S Degree, Economics

Activities and Societies: Minor in Entrepreneurship in Social Enterprise, studied aboard in Vienna, Austria

High School, Business/Managerial Economics, 4.2

Activities and Societies: Varsity Men's Soccer, Key Club