Administering our subscriptions of Marketo, Salesforce. This involves working cross-functionally with Demand Gen, Marketing Ops, Sales Ops, Accounting, and other system administrators to keep essential systems speaking to meet business and IT objectives. As our marketing team's go-to IT person, I ensure that they are set up for success.

I meet with Middle School, High School, and College students for one-on-one and group-based math tutoring. Topics include anything from elementary school math to advanced calculus, but I consider trigonometry and multivariate calculus my specialties. Time management and organizational skills are a must due to constantly changing student schedules.

Independent contractor working with Bluebird Strategies (recently acquired by Square 2 Marketing) as a Marketo/Salesforce specialist. I worked with a team to implement email drips, webinar integrations, reporting practices, lead management processes and much more for clients. My extensive, direct experience in Marketo's platform and strong familiarity with Salesforce proved to add great value as the "all-things-Marketo guy". I focused on scalability so that clients can apply the same processes in the future to a larger audience and more complex database with (relative) ease.

In my time at DiscoverOrg, I functioned as the technical lead for the Marketo marketing automation platform, working with inbound and outbound marketing teams to scope, plan, and implement projects. I monitored and planned changes to Salesforce integration to improve it’s efficiency and speed, worked with the SDR team and Salesforce leadership to make sure sales tasks were assigned correctly and quickly, and cooperated closely with the Salesforce admin to make sure changes did not hamper existing processes. I had a strong focus on improving data quality and email deliverability, and worked on several projects involving custom code in Javascript and PHP to move beyond the system's supported features.

Triaging and resolving support cases submitted by customers, online, over the phone, and in screen shares, troubleshooting problems and answering how-to questions. I specialize in Marketo's integration with Salesforce, our REST and SOAP APIs, and our "Design Studio"​ suite: emails, forms, and landing pages. I'm knowledgable in HTML, CSS, and Javascript, and familiar with PHP and MySQL databases. I was on Marketo's P1 response team, where I was responsible for responding to production-down issues over the weekends. In January 2015 I was promoted from associate to full TSE, and in December 2015 was promoted to Sr. TSE. In May 2015 I moved to our Premier team, which requires more technical background, professionalism, and account management skills.

I primarily worked on file management. The firm was in the process of digitizing many of their old files, and I was responsible for confirming with attorneys which files could be destroyed or archived, and then would scan them, upload the file to ProLaw, and then shred the original copy or have it delivered to archives.

Responsibilities included assisting college and high school students with learning math (specializing in Trigonometry and Calculus), writing, and music theory. I also assisted students with the computer lab and operating the printers.