Bachelor of Nursing Science at ACU

Point Care is a family owned boutique NDIS provider offering support services throughout QLD.

Aged Care Consultant for TriCare Ltd. Providing project and change management services to Tricare's Aged Care Division to support continued business performance improvement and organizational change.

Joining the Senior Executive Team at Regis Aged Care in July 2016, I was responsible for Mobilising new Residential Aged Care Services as part of the Regis Groups dynamic development program as well as integrating acquisitions into the Regis Way.

After taking over the Retirement Living Division at TriCare I was responsible for the management of 15 Aged Care Residences, 3 Home Care Services and 9 Retirement Living Communities throughout three states during this period with TriCare

Attracted to the challenges of the Aged Care sector, I successfully transitioned from the hotel industry in August 2009 as Business Manager for TriCare. In October 2011 I accepted the position of Aged Care Manager reporting to the board of Directors and responsible for the management of 14 Aged Care Residences, 4 Low Care Hostels and 3 Home Care Services.A recognised leader in aged care in Australia, TriCare has earned a solid reputation for ownership, development and management of facilities throughout south-east Queensland.Established for more than 40 years, TriCare is a name recognised by most Queenslanders as a soundly based, quality driven provider of excellence in aged care facilities and services.TriCare employs more than 1600 professional staff dedicated to providing the highest standard of service to the residents of its 17 facilities.

General Manager Oct 2007 - August 2009Q Resorts Hotels and Apartments - Brisbane Q Resorts is a management rights firm which has grown from 1 – 11 properties over the past 2 years. My role was to prepare and drive the group from a one man operation to a multi site company with a view an IPO. Responsibilities included:• Development of full multi site operating systems and audit controls• Appointment of marketing and finance teams and the development of each department• Due diligence – acquisitions • Development and ongoing management of IT systems• Drafting budget template and implementation of annual budgets and reporting system• Development of HR department and full drafting of HR documentation• Negotiation of strategic preferred supplier agreements• Development and training therein of appropriate yield management toolsAchievements• Established the corporate office in central Brisbane including building a Support Centre team incorporating Finance and Marketing departments• Centralised the Property Management System (PMS) through the establishment of a VPN and data centre• Selection, purchase and implementation of a new financial management system including the roll out of a remote access purchase order, inventory and invoicing system • Completion of first generation company website and second generation to staging server including a real time online booking system

General Manager - Hotel Development Dec 2006 – Oct 2007Foreman Development Group – Brisbane AirportMy role at Foreman Developments was to manage the development of a new national Hotel Chain to be rolled out across regional Australia over a period of 6 – 10 years. The project was delayed indefinitely with the onset of the GFC in July 2007. Responsibilities included:• Strategic site selection and roll out plan• Business plan and investor proposal preparation• Project management and FF&E selection for the first property - opened in May 2007• Implementation of VPN, PMS, Financial Software and Ecommerce Gateway• Negotiation of strategic preferred supplier arrangements• Development of the corporate entityAchievements• Supervision of the development and opening of the first regional property in Parkes, NSW• Secured enormous local support and community involvement in the launch of the property, significantly raising the profile of the business and raising funds for local health services

General Manager Mar 2002 – Jan 2007Sundowner Motor Inns Ltd – Shepparton, VictoriaMy first major project was to move the national Support Centre from its base in Sydney to Shepparton Victoria, and restructure the resources, property holdings and operations of the business. The company grew substantially until I was leading a team of 20 National Support Centre Staff including two Regional Business Managers, a National Corporate Sales Manager, a National Marketing Manager and a Business Development Manager along with Finance, Marketing and Operations teams. Additionally I was responsible for the performance of up to 24 Property Management teams managing an additional 500 plus employees and oversaw the launch and development of a franchise arm with 12 franchise properties. I reported directly to the Board of Directors. Responsibilities: • Property operations across accommodation, food, beverage and conferencing divisions• Extensive financial analysis, reporting and budgeting • Property development, refurbishment, renovation and Fit out• Industrial relations including crisis management and answering legal claims• IT systems development, implementation and management• Property disposal, acquisition and due diligence• Franchise sales, management and consultation• Environmental and social sustainability management through Green Globe 21 and Green StarAchievements• Overseeing the successful completion and launch of multi million dollar redevelopments at Albury and Geelong in 2005 and 2006• Overseeing the full and partial refurbishments of properties in Adelaide, Cobar, Maitland, Albury, Shepparton, Warrnambool, Orange, Bathurst, Gladstone and Rockhampton• Design and implementation of Website, Intranet, Loyalty Program and Online Booking System interfaced with PMS – Phase II upgrade completed and implemented• Successfully handled a wide range of highly sensitive and complex staff conduct and crisis situations