Michelle Grant

Michelle Grant Email and Phone Number

Business and Operations Manager| Increasing Productivity |Cost Reduction| Client Relationship Management| Process Efficiency @ Granted Business Solutions
Michelle Grant's Location
Carluke, Scotland, United Kingdom, United Kingdom
About Michelle Grant

As an accomplished Operations Manager, I have led teams, managed business development, and delivered financial and performance targets. I have worked across sectors including implementing process improvements, training staff, and managing client and supplier relationships. I have held various roles in sales, business development, and operations management, where I have successfully delivered results consistently. I am adept building high performing teams, working collaboratively internally and externally including with suppliers, and networking professionally.Throughout my career, I have run my own business, and worked with small companies, start-ups and with major organisations. I have secured a range of new clients across multiple sectors through business development and delivering results including implementing sales strategies, reducing operating costs, and implementing productivity improvements. I have recruited and trained a high performing team while also adopting a pro-active approach to professional network to support the company strategy. I am committed to driving operational excellence as alongside optimising processes to support sales growth. During my career I have worked well with senior management colleagues and start-ups while also delivering tangible financial results in multiple sectors including publishing, accountancy firms, software, trade and construction, and financial advisory firms. I prioritise building long term relationships including account management, sales, and delivering ambitious growth targets.

Michelle Grant's Current Company Details
Granted Business Solutions

Granted Business Solutions

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Business and Operations Manager| Increasing Productivity |Cost Reduction| Client Relationship Management| Process Efficiency
Michelle Grant Work Experience Details
  • Granted Business Solutions
    Company Owner
    Granted Business Solutions Jan 2019 - Present
    Carluke, United Kingdom
    I have successfully established and sustainably grown this business through business development, word of mouth and referrals and have now appointed an Operations Manager to oversee this. During my time running this organisation I worked as our clients’ trusted partner to support them in achieving significant increases in revenue and profitability for clients covering a range of sectors including Accountancy Firms, and companies across Publishing, Software, Trade and Construction, and Financial… Show more I have successfully established and sustainably grown this business through business development, word of mouth and referrals and have now appointed an Operations Manager to oversee this. During my time running this organisation I worked as our clients’ trusted partner to support them in achieving significant increases in revenue and profitability for clients covering a range of sectors including Accountancy Firms, and companies across Publishing, Software, Trade and Construction, and Financial Advisors. Show less
  • The Wee Retreat Cic
    Company Secretary
    The Wee Retreat Cic Nov 2020 - Present
    Glasgow, Scotland, United Kingdom
    I work alongside the Founder and Board members of this wellbeing centre to ensure the successful running of this community interest. To ensure this is an accessible service for members and the wider public, I have devised and delivered innovative marketing strategies. We were proud to be awarded with the Scottish Wellbeing Venue of the Year by the Good Health Magazine in 2021.
  • Bni Sunrise (North Lanarkshire)
    Member
    Bni Sunrise (North Lanarkshire) Aug 2023 - Present
    Newhouse, Scotland, United Kingdom
    Membership Committee Member supporting group of 30 business owners
  • Bni Castle Chapter Hamilton, Scotland
    Member
    Bni Castle Chapter Hamilton, Scotland Jan 2020 - Jun 2023
    East Kilbride, Scotland, United Kingdom
    I was appointed as a Membership Committee member where I support approximately 30 members as well as acting as the Vice President for 12 months as part of expanding the membership of the professional networking group. Supported upwards of 200 members across the region.
  • Triage Central Limited
    Work Consultant
    Triage Central Limited May 2012 - Mar 2019
    Scotland
    In this role I worked with a caseload of claimants to progress their skills, confidence and experience with the ultimate aim of them eventually returning to work. I dealt with service users who had a wide range of challenges such as mental health issues, various physical conditions, and/or learning difficulties while tailoring the support approach accordingly. During my time here I gained a solid understanding of a wide range of factors such as homelessness, domestic abuse, criminal convictions… Show more In this role I worked with a caseload of claimants to progress their skills, confidence and experience with the ultimate aim of them eventually returning to work. I dealt with service users who had a wide range of challenges such as mental health issues, various physical conditions, and/or learning difficulties while tailoring the support approach accordingly. During my time here I gained a solid understanding of a wide range of factors such as homelessness, domestic abuse, criminal convictions and substance abuse in order to liaise with service users appropriately. Show less
  • Yell
    Marketing Consultant
    Yell Aug 2010 - May 2012
    Glasgow, United Kingdom
    I had to participate in an extremely competitive recruitment process before being offered this account management role working with a caseload of business. I successfully built long standing relationships with clients and acted as their trusted advisor to devise and deliver strategies to achieve their business objectives. I was also required to train new members of the team to equip them with the required knowledge and increase their capabilities to effectively conduct the role.
  • Department For Work And Pensions (Dwp)
    Customer Service Manager
    Department For Work And Pensions (Dwp) May 2009 - Oct 2010
    North Lanarkshire, Scotland, United Kingdom
    In this role I established, developed, and upheld collaborative working relationships with customers, and local businesses within the community to enable employment opportunities within the local area. A key element of my role was engaging with key stakeholders across governmental departments to ensure strict quality and compliance was embedded into everyday working practices. I was also appointed as the Cluster Lead for customer service ensuring a consistent level of service was delivered by… Show more In this role I established, developed, and upheld collaborative working relationships with customers, and local businesses within the community to enable employment opportunities within the local area. A key element of my role was engaging with key stakeholders across governmental departments to ensure strict quality and compliance was embedded into everyday working practices. I was also appointed as the Cluster Lead for customer service ensuring a consistent level of service was delivered by the team while promptly and professionally handling customer complaints according to DWP procedures. Show less
  • The Hirer
    Recruitment Sales Advisor
    The Hirer Apr 2008 - May 2009
    Alloa
  • Mamba Marketing
    Sales Advisor
    Mamba Marketing Oct 2006 - Apr 2008
    Glasgow, United Kingdom
  • Gala Coral Group Limited
    Receptionist
    Gala Coral Group Limited 2005 - Oct 2006
    Glasgow, United Kingdom
  • Bt
    Customer Service Advisor
    Bt 2001 - Oct 2006
    Glasgow, United Kingdom
  • Glasgow Caledonian University
    Student
    Glasgow Caledonian University 2005 - 2006
    Glasgow, United Kingdom
  • Bouzy Rouge
    Pastry Chef
    Bouzy Rouge 1999 - 2001
    Glasgow, United Kingdom
  • Rogano
    Commis Chef / Chef De Partie
    Rogano 1997 - 1999
    Glasgow, United Kingdom

Frequently Asked Questions about Michelle Grant

What company does Michelle Grant work for?

Michelle Grant works for Granted Business Solutions

What is Michelle Grant's role at the current company?

Michelle Grant's current role is Business and Operations Manager| Increasing Productivity |Cost Reduction| Client Relationship Management| Process Efficiency.

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