Grant Efland Email & Phone Number

Buford, Ga, Us

Buford, Ga, Us

Atlanta, Georgia, United States

• Cultivate and nurture strong client relationships serving as the primary liaison post-sale, transitioning to the Client Success Manager upon successful implementation.• Strategize and craft comprehensive implementation plans, pinpointing risks with clients and devising actionable solutions to execute their programs. • Apply troubleshooting and analytical expertise to identify and resolve a wide range of issues promptly, escalating them to the most appropriate person when needed to uphold implementation timelines.• Spearhead the discovery and application of best practices in housing, economic, and community development, providing invaluable consultative insights.• Monitor and review project work plans, issue logs, key decisions, and open action items, delivering support and regular project updates to internal management and stakeholders as required to ensure timely delivery. • Supervise client onboarding process, understanding their needs and guiding them through software setup and configuration.• Received promotion within six months based on consistent performance, demonstrating strong leadership and execution skills.• Act as a Voice of Employee team leader, facilitating open communication channels between staff and management to drive continuous improvement initiatives.• Piloted the redesign of the entire workflow process for implementations, shifting focus towards client-centric methodologies to enhance customer satisfaction and retention.

Atlanta, Georgia, United States

• Champion solution identification for DAQA in daily operations, resulting in streamlined workflows and enhanced efficiency.• Craft bespoke client dashboards using Power BI, empowering clients with intuitive data visualization tools for informed decision-making.• Review and analyze test results, yielding actionable insights to optimize processes and improve product quality while identifying project insights and potential improvements. • Assess software readiness for release with precision, ensuring smooth deployment and minimizing post-release issues.• Offer motivational leadership and mentorship to the QA team, guiding them in executing test plans and maintaining quality standards.• Oversee the entire quality assurance process, including test planning, execution, defect tracking, and reporting.• Identify and mitigate potential risks and issues in game production processes, ensuring smooth project execution.• Develop and maintain quality metrics and reporting mechanisms to track QA performance and communicate progress to stakeholders.

Roswell, Georgia, United States

• Devised an effective implementation strategy, considering timelines, impacts, and risks, and overcame roadblocks and obstacles to ensure smooth execution of plans.• Responsible for managing a diverse portfolio of accounts, serving as the primary liaison for technical inquiries, escalations, and overall account upkeep.• Engaged in regular client meetings to analyze performance metrics, solicit feedback, and pinpoint opportunities for enhancing technical solutions.• Fostered collaboration with cross-functional teams, such as sales, product development, and customer support, to meet client needs and propel product improvements.• Handled and managed client onboarding process, collaborating closely to understand their needs, goals, and requirements.• Provided technical expertise and guidance to clients throughout the implementation process, assisting with software configuration.• Delivered training sessions to clients, ensuring they understood software usage clearly and provided ongoing support.• Detected and resolved technical issues during implementation, ensuring successful software deployment.

Opelika, Alabama, United States

• Succeeded in managing communications and fulfilled general information requests with accounts via phone and email.• Surpassed sales targets and drove revenue growth through proactive sales strategies and effective leadership.• Directed and motivated a team of sales associates to achieve performance goals, offering guidance and support to ensure success.• Sourced potential accounts by addressing product and service inquiries and recommending additional offerings.• Projected sales quantities to anticipate future demand and optimize inventory management.• Gathered sales team data, delivered presentations to other department managers and senior management, and analyzed and interpreted sales data to identify trends, opportunities, and areas for improvement.• Developed and implemented strategic sales plans to achieve revenue targets and expand market share within the automotive aftermarket industry.• Generated leads and prospected potential customers, establishing relationships with dealerships, auto enthusiasts, and other stakeholders.• Built and maintained strong relationships with existing and prospective customers, providing product information, technical support, and personalized recommendations.

Opelika, Alabama, United States

• Oversaw a portfolio of international accounts, encompassing all facets of customer relations, including contract negotiations, order fulfillment, and issue resolution.• Undertook market research and analysis to pinpoint new business prospects and broaden the customer base in international markets.• Formulated and implemented strategic account plans to propel revenue growth and surpass sales targets in global markets.• Liaised with sales, marketing, and operations teams to ensure flawless execution of customer projects and initiatives.• Enforced top-tier customer service and support, securing the satisfaction and retention of international accounts.• Pursued opportunities for growth within international markets, expanding the customer base and increasing sales revenue.• Advanced and implemented strategic account plans to drive sales growth, meet revenue targets, and maximize profitability in international markets.• Traveled to international markets as needed to meet with clients, attend trade shows, and build and maintain relationships with key stakeholders.

Sioux Falls, South Dakota Area

• Evaluated and determined implementation requirements, configuring and implementing specifications to achieve desired results.• Consulted clients before, during, and after implementation, including developing new department procedures required for the implementation.• Facilitated training sessions for clients before, during, and after implementation, ensuring correct system usage, communicating progress, and identifying potential issues for awareness and resolution to managers.• Configured Fiserv's software or platform according to the client's specifications, ensuring it met their business needs and requirements.• Tested the conversion process, identifying and resolving any issues or discrepancies to ensure data integrity and system functionality.• Documented the conversion process, including data mapping, configuration settings, testing results, and client feedback and provided regular progress reports to stakeholders.

Sioux Falls, South Dakota Area

• Ensured accuracy and compliance with company policies by conducting daily reconciliations of financial transactions.• Contributed to system enhancements and process improvements to streamline reconciliation processes and enhance efficiency.• Accomplished identifying and resolving discrepancies in billing statements and accounts receivable records.• Partnered with internal departments to investigate and address outstanding issues related to reconciliation processes.• Produced detailed reports and analyses to monitor reconciliation activities and performance metrics.

Sioux Falls, South Dakota Area

• Demonstrate exceptional customer service skills in selling plumbing equipment and parts• Attend to customer problems, educate customers on products and their characteristics, and advise on the best choice to meet their requirements • Help customers from different cultures overcoming language barriers to solve their issues

Sioux Falls, South Dakota Area

• Responsible for the collection of pertinent documents required to be submitted to the loan servicer• Administered and updated the system of record regarding the claim status • Maintained a positive work atmosphere by acting and communicating in a manner which facilitated the success of business operations in order to meet company demands and expectations

Sioux Falls, South Dakota Area

• Coordinated team efforts of 15-35 representatives to ensure the efficiency, quality, and timeliness of the general operation to maintain the workflow of the department • Provided coaching and training to employees and answered procedural questions to ensure consistency • Set training schedules and made recommendations for process improvements to manager

Sioux Falls, South Dakota Area

• Responded to customer’s inbound inquiries via phone, chat, and email regarding current or new loans• Exercised consultative sales techniques demonstrating strong call control• Provided world class customer service through First Call Resolution and was ranked number one both years while in Student Loans Customer Service• Documented every correspondence clearly and concisely

Sioux Falls, South Dakota Area

• Provided excellent and prompt service in all customer interactions by offering product solutions to customer needs to enhance clients’ card experience• Researched and resolved customer problems, acting as the customer liaison between other bank departments when necessary• Consistently met or exceeded both sales and quality goals set by the bank• Complied with all department and bank policies, procedures, and regulations

Bachelor Of Business Administration (B.B.A.), Focus On International Studies, 3.1

Associate'S Degree, Diesel Mechanics Technology/Technician, 3.4