As System Program Manager at MultiCare Health System, I drive high-impact initiatives that transform clinical processes and elevate patient care across 13 hospitals and over 300 care locations, spanning key areas such as Emergency, Acute Care, Critical Care, Oncology, Surgery, Primary Care, and Pediatrics. Collaborating with interdisciplinary teams, I lead strategic projects, leverage data-driven insights, and implement process improvements that align with MultiCare’s goals for excellence and… Show more As System Program Manager at MultiCare Health System, I drive high-impact initiatives that transform clinical processes and elevate patient care across 13 hospitals and over 300 care locations, spanning key areas such as Emergency, Acute Care, Critical Care, Oncology, Surgery, Primary Care, and Pediatrics. Collaborating with interdisciplinary teams, I lead strategic projects, leverage data-driven insights, and implement process improvements that align with MultiCare’s goals for excellence and innovation in patient care.-Project Leadership: Oversee key projects from initiation to implementation, working with clinical leaders to ensure alignment with strategic goals. Facilitate clinical council meetings and discussions on impactful topics.-Data Analysis & Reporting: Develop and monitor Key Performance Indicators (KPIs) for each project. Analyze clinical and operational data, working closely with quality teams to deliver insights that guide leadership decisions.-Process Improvement: Partner in the design and enhancement of clinical pathways and Epic order sets, ensuring adherence to best practices and clinical standards.-Executive Communication: Prepare and present executive summaries, SBARs, and presentations for leadership, conveying project outcomes and recommendations clearly and effectively.-Collaboration & Problem Solving: Coordinate with departments to foster a collaborative environment, supporting resource allocation and addressing project needs. Engage in community-focused efforts, including partnerships with the Washington State Hospital Association.-Quality Improvement: Serve as a reviewer for Quality Improvement Projects within MultiCare to ensure alignment with organizational standards. Show less

ReadyRNs is a transformative platform that delivers competency-based education, empowering nurses at every stage—from students to seasoned professionals—to build the skills and confidence essential for outstanding patient care. ReadyRNs immerses users in lifelike clinical scenarios, providing immediate feedback and insights that strengthen critical thinking and clinical judgment. Accessible worldwide and adaptable to all healthcare settings, ReadyRNs offers self-paced, scenario-based learning… Show more ReadyRNs is a transformative platform that delivers competency-based education, empowering nurses at every stage—from students to seasoned professionals—to build the skills and confidence essential for outstanding patient care. ReadyRNs immerses users in lifelike clinical scenarios, providing immediate feedback and insights that strengthen critical thinking and clinical judgment. Accessible worldwide and adaptable to all healthcare settings, ReadyRNs offers self-paced, scenario-based learning that enables nurses to master competencies, reduce stress, and excel in the real-world demands of clinical practice.-Innovative Learning Tools: ReadyRNs features a robust suite of 21 AI-driven learning tools, providing practical, hands-on experience in a virtual environment with instant feedback. Key tools include the Critical Thinking Simulation, Lab Results Trainer, Medication Mastery, and Nursing Tutor. Committed to meeting the evolving needs of nursing, ReadyRNs is continuously inventing new tools to enhance clinical competency and support professional growth.-Empowering Nurses Worldwide: Available in multiple languages and requiring only an internet connection, ReadyRNs enables nurses globally to train and excel, regardless of their location. The platform supports continuous professional growth and lifelong learning, making high-quality nursing education accessible to all.-Comprehensive Skill Development: ReadyRNs supports nurses at every stage of their career, from foundational learning for students to advanced practice for experienced professionals. Through repeated scenario engagement, users build expertise across various nursing specialties, mastering skills that promote clinical confidence and readiness. Show less

The Permanente Medical Group (TPMG): Served as a Program Manager Consultant for TPMG and Kaiser Permanente’s Northern California region. This extensive role, initially a six-month contract extended to ten months with a full-time offer, is detailed below.Operational Optimization: Led initiatives to streamline operations and reduce overhead for healthcare providers, clinics, and startups. By introducing automation, optimizing workflows, and improving resource allocation, I helped clients… Show more The Permanente Medical Group (TPMG): Served as a Program Manager Consultant for TPMG and Kaiser Permanente’s Northern California region. This extensive role, initially a six-month contract extended to ten months with a full-time offer, is detailed below.Operational Optimization: Led initiatives to streamline operations and reduce overhead for healthcare providers, clinics, and startups. By introducing automation, optimizing workflows, and improving resource allocation, I helped clients achieve significant productivity gains, enhanced service quality, and higher employee satisfaction.Strategic Market Entry: Provided market assessments and strategic guidance for a multimillion-dollar healthcare startup planning to enter the U.S. market. My insights and recommendations culminated in an offer to lead the company’s U.S. operations, underscoring the impact of my contributions on shaping their market entry strategy.Mergers & Partnerships: Advised on strategic mergers and partnerships to drive growth and strengthen market positioning. My recommendations for a healthcare technology firm led to a successful merger, positioning it as a leading provider in patient-interfacing technology solutions, resulting in enhanced competitiveness and expanded market reach. Show less

Healthcare Consultant Contract – Program Manager, Northern California RegionThe Permanente Medical Group and Kaiser Permanente (initially a 6-month contract, extended to 10 months by request of TPMG, with an offer for a full-time leadership role at KP)-Contingent Workforce Optimization: Led an overhaul of contingent staffing across TPMG’s 21 hospitals, implementing a reporting system that tracked costs and usage, resulting in significant cost savings and a stabilized workforce during… Show more Healthcare Consultant Contract – Program Manager, Northern California RegionThe Permanente Medical Group and Kaiser Permanente (initially a 6-month contract, extended to 10 months by request of TPMG, with an offer for a full-time leadership role at KP)-Contingent Workforce Optimization: Led an overhaul of contingent staffing across TPMG’s 21 hospitals, implementing a reporting system that tracked costs and usage, resulting in significant cost savings and a stabilized workforce during critical times.-Strike Preparedness and Operational Support: Served on TPMG’s operational team, providing data-driven support to service line leaders, helping them maintain patient care and essential services during the nurse strike through detailed planning and real-time data insights.-KPI Development: Established team and individual KPIs aligned with the CEO’s vision, enabling TPMG’s labor-focused team to clearly communicate their contributions to executive leadership and justify operational priorities.-Educational Program Analysis: Conducted an in-depth review of TPMG’s education spending on required certifications, delivering actionable recommendations that optimized budget allocation, improved compliance, and enhanced training efficiency.-Operational Handbooks: Co-authored handbooks for managers on contingent staffing, union relations, strike procedures, and attendance management, providing standardized resources to ensure legal compliance and smooth operations. Show less

• Authored a doctoral dissertation addressing the competency gap in new nurses, culminating in the Data-driven, Expert-approved Practice Analysis (DEPA) methodology.• The DEPA methodology utilizes real-time patient data and expert insight to dynamically prioritize essential knowledge and skills, fast-tracking new nurses to competent care within their specific specialties.• Conducted a scoping review that underscored gaps in existing practice analyses and highlighted underused resources… Show more • Authored a doctoral dissertation addressing the competency gap in new nurses, culminating in the Data-driven, Expert-approved Practice Analysis (DEPA) methodology.• The DEPA methodology utilizes real-time patient data and expert insight to dynamically prioritize essential knowledge and skills, fast-tracking new nurses to competent care within their specific specialties.• Conducted a scoping review that underscored gaps in existing practice analyses and highlighted underused resources like electronic health records (EHRs).• Developed the DEPA methodology using Stanford’s Design Thinking Methodology, fusing patient data with traditional consensus methods for competency determination.• Successfully tested DEPA with 80,000+ deidentified medical-surgical patient records, identifying and refining 12,000+ clinical items into 421 essential knowledge and skills for new medical-surgical nurses.• Established DEPA as an efficient tool for codifying clinical knowledge and skills in any practice setting or specialty.• Highlighted the potential of DEPA in practice, such as bridging the gap between theory and practice by leveraging EHR data for skill development and nurse training.• Explored research implications of the DEPA model, including the efficient description of acute care and community health practice models and identification of universal nursing competencies.• Created a Trending Diagnosis Index based on longitudinal data analysis, demonstrating the dynamic nature of diagnoses over time and highlighting the need for more frequent practice analyses.• Conducted a geographical analysis showcasing regional medication administration variations, advocating for localized studies alongside national competencies.• Detailed the educational implications of DEPA, focusing on reducing cognitive overload in nursing students by focusing on critical and frequently encountered clinical content. Show less

With profit and loss responsibility, I developed corporate strategy and effectively allocated multi-million dollar budgets. Had direct reports from a 10-person management team to lead billing, front desk/check-in, scheduling and referrals, medi-spa, accounting, pathology, surgery, nursing services, medical providers, and other facility operations. • Grew clinical visits to 40,000 annually with over 90,000 established patients.• Reduced ongoing annual overhead expenses by 27% during… Show more With profit and loss responsibility, I developed corporate strategy and effectively allocated multi-million dollar budgets. Had direct reports from a 10-person management team to lead billing, front desk/check-in, scheduling and referrals, medi-spa, accounting, pathology, surgery, nursing services, medical providers, and other facility operations. • Grew clinical visits to 40,000 annually with over 90,000 established patients.• Reduced ongoing annual overhead expenses by 27% during first two years as CEO through renegotiating vendor contracts, optimizing processes, and procuring new technology.• Increased annual revenues 30% and new patient appointments 46% due to customer service and employee experience improvements, technical innovations, marketing initiatives, and recruiting new medical providers. Show less

I was recruited to mentor and motivate a team of 20 nurses to improve patient care and staff job satisfaction. To achieve these goals, I recruited, hired, and trained nursing staff, scheduling optimal support for medical providers at four clinics. I also developed departmental budget and implemented operational medical efficiencies. Managing administrative functions were in addition to performing clinical nursing duties including documentation, serving as the first assistant during surgeries… Show more I was recruited to mentor and motivate a team of 20 nurses to improve patient care and staff job satisfaction. To achieve these goals, I recruited, hired, and trained nursing staff, scheduling optimal support for medical providers at four clinics. I also developed departmental budget and implemented operational medical efficiencies. Managing administrative functions were in addition to performing clinical nursing duties including documentation, serving as the first assistant during surgeries, and informing patients regarding biopsy results and cancer diagnoses. My accomplishments in this role included:• Directed a smooth and swift transition from paper charting to electronic medical records (EMR), creating departmental and clinical workflows that were so successful the EMR vendor requested use with future clients.• Improved patient satisfaction by developing new communication expectations that required nurses to call patients with new biopsy results the day they are received and answering patient phone calls before voicemail.• Increased skill levels of the nursing team by providing one-on-one coaching to develop goals to improve complex nursing skills, patient communication and healthcare education, and leadership abilities. Show less

Leading a unified nursing team and ancillary staff, I delivered outstanding service to patients of this primary care clinic. I created a supportive work environment and assured high-quality care by developing standards and measuring health outcomes against standards, adjusting and providing additional training as necessary. Developing positive rapport with patients, I monitored patient compliance during treatment, and recalled patients for preventative and screening care. I achieved my… Show more Leading a unified nursing team and ancillary staff, I delivered outstanding service to patients of this primary care clinic. I created a supportive work environment and assured high-quality care by developing standards and measuring health outcomes against standards, adjusting and providing additional training as necessary. Developing positive rapport with patients, I monitored patient compliance during treatment, and recalled patients for preventative and screening care. I achieved my goals in this position including:• Increased clinic operational statistics and maintained near-perfect levels of staff expertise following training on documentation, value-based healthcare principles, and billing policies and procedures.• Achieved high levels of patient satisfaction and physician approval when functioning in role as lead triage nurse, including no in-clinic cardiopulmonary arrests.• Improved culture in the work environment and enhanced patient services by teaching, training, motivating, and providing continuous support to all staff as medical supervisor and clinical nurse. Show less

In my first nursing role, I delivered skilled, compassionate nursing care to patients in the intensive care (ICU) and nephrology units. To provide complex critical care, I collaborated with a team of physicians, nurses, and other healthcare professionals. Note: total time as nurse was one and half years between these years.My top accomplishments in this position included:• First new nurse graduate hired to the ICU in 10+ years due to displaying exceptional nursing capabilities which… Show more In my first nursing role, I delivered skilled, compassionate nursing care to patients in the intensive care (ICU) and nephrology units. To provide complex critical care, I collaborated with a team of physicians, nurses, and other healthcare professionals. Note: total time as nurse was one and half years between these years.My top accomplishments in this position included:• First new nurse graduate hired to the ICU in 10+ years due to displaying exceptional nursing capabilities which resulted in the hospital approving a new ICU nurse residency program.• Boosted patient satisfaction 32% (from 60% to 92%) in the Nephrology Unit following the development and implementation of a detailed methodology to accurately identify and meet patient needs. Show less